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Lifescripts: What to Say to Get What You Want in Life's Toughest Situations Paperback – March 9, 2004


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Product Details

  • Paperback: 480 pages
  • Publisher: Wiley; Revised edition (March 9, 2004)
  • Language: English
  • ISBN-10: 0471643769
  • ISBN-13: 978-0471643760
  • Product Dimensions: 6.1 x 1 x 9.3 inches
  • Shipping Weight: 1.1 pounds (View shipping rates and policies)
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (26 customer reviews)
  • Amazon Best Sellers Rank: #79,085 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

Excerpt from Lifescript #1: Asking for a Salary Increase

Icebreaker: I’d like to thank you for the opportunity you and the company have given me. I recognize that you’ve been very influential in my growth and advancement. However, I have a problem that I need your help with.

Pitch #1: What has happened is that I’ve been concentrating solely on my professional growth and haven’t been paying any attention to my stream of income . . .

Pitch #2: I think my salary no longer reflects my contribution to the company . . .

Pitch #3: I think my salary no longer matches my job responsibilities . . .

Whether you need to ask your boss to stop micromanaging, terminate a subordinate, confront a peer, or cold call a potential client, Lifescripts gives you the most effective approach–and the actual words–to use.

The bestselling guide to self-improvement and success, Lifescripts has been completely revised and updated, taking a sharp self-help focus and adding more than 50 scripts that help you prepare for difficult conversations both inside and outside the office. Each of the 109 Lifescripts gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You’ll also find strategic pointers on attitude, timing, preparation, and behavior.

From dealing with human resources to confronting a backstabber to closing a deal, Lifescripts provides a road map to navigate successfully through the most perplexing, problematic dialogues you may face in the course of your life. --This text refers to an out of print or unavailable edition of this title.

About the Author

STEPHEN M. POLLAN has been a successful practicing attorney for over forty years. He offers pragmatic career, financial, business, and legal advice to individuals and businesses. Pollan was CNBC’s on-air personal finance expert for five years and is a frequent guest on the Today show and Good Morning America. He regularly contributes to Worth, New York, Money, and U.S. News & World Report. Pollan and coauthor Mark Levine have coauthored many books on business and personal finance, including Die Broke.

MARK LEVINE lives with his wife and two Newfoundlands in Ithaca, New York.


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Customer Reviews

3.8 out of 5 stars

Most Helpful Customer Reviews

8 of 8 people found the following review helpful By James T. Meadows on December 28, 2007
Format: Paperback Verified Purchase
Pollan and Levine have done an outstanding job assembling a wide variety of human relations challenges and dilemmas. My first action in assessing the book was to go directly to those scenarios in which I have had considerable training and experience. I was pleasantly surprised to see that the verbiage and the decision charts were spot on. One of the book's strengths is that each scenario is properly framed. The reader is fully educated on strategy and key concerns for handling the situation. The accompanying decision chart then becomes the road map for the situation. The ideal reader of this book is the new college graduate entering into his or her first professional position. There is simply a tremendous quantity of practical wisdom on human relations and office politics that I wish I had at that stage in my career. Additionally, the book is an excellent resource for the seasoned professional. It will reinforce and fine-tune many approaches already in use. Because it is relatively thorough, it will provide juicy tidbits and insights on some situations that perhaps the reader simply never identified. I highly recommend this excellent book for anyone concerned with ongoing professional and personal success.
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8 of 8 people found the following review helpful By slim on March 1, 2010
Format: Paperback Verified Purchase
This book is meant to give you possible things to say when met with challenges such as asking your boss for a raise.

I think the advice is good with regard to bosses, but the advice given regarding how to handle co-workers that have to be the center of attention, or co-workers that are still mentally in high school and want to bully others in order to feel good about themselves- that advice was lame. The book encouraged sarcasm as a defense mechanism, which in the long run doesn't work, and sometimes can escalate a situation, which is NOT the desired response! The sarcasm wasn't even witty enough to make a person look intelligent no matter how they said it.

While there are a few golden nuggets to take with you from this book, look elsewhere for help with problematic co-workers.
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5 of 5 people found the following review helpful By John M. Ford on September 11, 2010
Format: Kindle Edition Verified Purchase
Stephen Pollan believes that life's unpleasant discussions go better when you walk in with a plan. His experience coaching and advising his clients tells him these plans need to be both flexible and easy to remember. He has invented conversation outlines--"lifescripts"--to prep us for common confrontations and help us come out ahead.

The book contains 101 lifescripts, each presented with similar supporting information and in a common format. "Each lifescript begins with a general discussion of the overall strategy you should use...highlighting what your goal should be." Pollan also suggests what attitude you should adopt, the preparation you need, how to choose a time for the discussion, appropriate body language to use, in addition to the lifescript itself. The lifescripts are presented in flowchart form, each containing icebreakers, pitches, possible responses from the other person, counters to their responses, and so on. There are also suggestions for adapting the lifescript to slightly different situations and "crib notes" to aid memory of the key points.

The 101 lifescripts are drawn from areas of everyday life: Job Hunting, Dealing with Superiors and Subordinates, Office Politics, Job Terminations, Dealing with Customers, Lenders, Investors, Vendors and Partners, Sales, Consumer, Credit and Lending Issues, and Communicating with family Members. Just in case we cannot find or adapt an existing lifescript to our particular needs, Pollan teaches us the five organizing principles of lifescripts: 1) Take control of the situation; 2) Say what you want; 3) Show your power before you use it; 4) Absorb or deflect anger; and 5) Have the last word.
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4 of 5 people found the following review helpful By Angela Mincher on January 22, 2007
Format: Paperback
Everyone is faced with tough conversations at work and this book provides practical guides for dealing with bosses, peers, and subordinates. I see where these scripts can easily be adapted to personal conversations as well. The book is organized in a very readable format. Not only are the topics easy to find, but the twists and turns of a specific dialog are diagramed so you can follow the path to the desired outcome. It even gives tips on timing. I especially liked that several strategies were described to combat different types of emotional responses that may be encountered. Most books I've read give general advice on handling difficult verbal situations, but this book gives word for word scripts that can actually be used in the real world. It's like gaining the insight of someone else's experience.
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1 of 1 people found the following review helpful By J. Reding on August 31, 2010
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I gave this book to my husband, a manager who never knows how to say what he needs to. This book provides real situations and realistic responses to them. How do you deal with someone with BO? Read the book.
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2 of 3 people found the following review helpful By Ari on December 31, 2012
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Wouldn't life be great if you could follow a script? Unfortunately, this doesn't take the reactions of real people into account. Dealing with others is not a yes or no world and these scripts are basically black and white. This may be a wonderful book for others but it just didn't apply to my life or business.
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