Top critical review
193 people found this helpful
Terrible Customer Support
on November 12, 2011
I purchased this adapter based on reviews of the product, however something else to consider is customer support if things go wrong. I bought this new (not refurbished) and it did not work from the beginning. I was getting .8Mbps throughput where my other wireless adapter gave me 9Mbps in the same exact location. I spent hours online trying to update drivers and find a solution.
I finally contacted technical support where they had me try a few things that did not work. the woman said it needed to be replaced. I had to hang up and call back for customer support (she couldn't just connect me because they are outsourced). The woman i spoke to this time said it wasn't documented that a replacement was warranted so asked me how exactly I updated the drivers. I explained exactly. She gave me a new ticket number and again said I had to hang up and call customer support. I did and again was told that it wasn't documented that a replacement was warranted (everything else was apparently documented, both calls). I did the tech support thing again and this time, they documented that a replacement was warranted. I called customer support and was told that they would be sending me a refurbished unit once i ship and they receive my defective adapter! I complained that I bought it new and it has never worked and that I should be given a new unit. The woman didn't care, just said that was the policy, and with every complaint I made, i got the same response. that's their policy.
So, if you want to buy a cisco-linksys product, go ahead but if it doesn't work, don't expect much support and definately do not expect a new replacement to your defective unit.