Top critical review
29 people found this helpful
NOT FOR PERSONAL USE
on July 23, 2014
Firstly, contrary to what people are saying, this modem works just fine with Comcast. I was getting 50 megabits per second no problem, which is what I payed for from Comcast. It was fast and worked perfectly.
Then it decided to overheat and die. Roughly 6 months into owning this device, one night I noticed my internet was disconnected, so I went up to restart the modem, and the thing was blisteringly hot. I disconnected it from power obviously and let it cool down overnight, went to plug it in the next morning, and the lights would briefly flash and the thing would not power on. Tried a different AC cable to no avail, I have since confirmed the cable that came with it is functioning properly, so it is definitely the modem.
Called Cisco support, they are apparently useless. They refused to look into the problem at all, and informed me I would need to contact my ISP or reseller. So I would need to call Comcast about a Modem they didn't give me, or Amazon about a modem they didn't make. After telling the rep why this was a very flawed idea, he continued to inform me that I would just have to call Comcast and find out what they would say. So yeah, if you buy this modem you are on your own if it breaks and SOL. So yeah, don't buy this modem for your house.