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Cisco Linksys Factory Refurbished M20 Valet Plus Wireless N Router - 802.11b/g/n

by Linksys
176 customer reviews
| 8 answered questions

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  • Cisco Valet Plus M20 802.11n 4-Port Router General Features: Broadband router
  • Wireless Access Point Four port 10/100/1000 Ethernet switch
  • Complies with IEEE 802.11n as well as IEEE 802.11b/g 2.4 GHz operating frequency
  • Supports Wi-Fi Protected Access 2 (WPA2), WEP, Wireless MAC Filtering Up to 128-bit encryption
  • Supports UPnP
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Technical Details

  • Brand Name: Linksys
  • Model Number: CISCO VALET PLUS RB
  • Connectivity Technology: wireless
  • Network Data Transfer Rate: 300 Megabits Per Second

Product Description

Experience wireless power, speed and security with this Cisco Valet Plus M20 802.11n Broadband Router. This Cisco Valet Plus M20 is a broadband router with firewall, wireless access point, and four-port Ethernet switch all in one. Use the Valet Plus M20 to share your broadband connection at home with wired and wireless devices. The Valet Plus M20 is compliant with IEEE 802.11n specifications to provide maximum data transfer rates of 300 Mbps while also maintaining backward compatibility with Wireless-b and Wireless-g devices. The Cisco Valet Plus M20-RM features an included Easy USB Setup Key that holds the setup software, making deployment of a wireless network fast and easy with nearly any computer equipped with a USB port. It also supports Wi-Fi protected setup support for addition setup options.In addition, this Cisco Valet Plus M20-RM is designed to help safeguard your wireless communications from hackers and other Internet attacks with its Firewall, WPA2, WEP and Wireless MAC Filtering security features. Order today.

Product Details

  • Product Dimensions: 11 x 4 x 9 inches ; 1 pounds
  • Shipping Weight: 1.8 pounds
  • Domestic Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • ASIN: B004Q7J4W8
  • Item model number: CISCO VALET PLUS RB
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (176 customer reviews)
  • Amazon Best Sellers Rank: #58,608 in Electronics (See Top 100 in Electronics)
  • Product Warranty: For warranty information about this product, please click here
  • Date first available at March 2, 2011

Customer Reviews

Most Helpful Customer Reviews

63 of 64 people found the following review helpful By MikeyWiFi on September 24, 2011
Verified Purchase
READ THIS: If you've purchased a refurbished Valet Plus M20, be sure to reset your router before attempting installation. This will save you a couple of hours of needless head scratching, frustration and a call to customer service. How to reset the router in 3 easy steps: 1) plug the power chord into the back of the unit and 2)use a pen tip or paperclip to gently press reset button (on back of device) for 10 - 15 seconds then 3) wait for the far right "power" indicator on front of device to stop blinking (takes about 20 - 30 seconds). Then plug your USB quick connect device in and installation will proceed normally. A coworker and I each purchased one of these refurbished routers last week, we both installed at different times and had to call customer service for 15 minutes to learn that a simple hard-reset of the device allowed for easy installation. Other than the "reset" issue, this is a great product and super easy to setup. 4 stars only because of the initial setup confusion caused by lack of proper documentation.
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17 of 17 people found the following review helpful By Kelly C. on July 11, 2011
Verified Purchase
I have some technical know-how, so simple setup wasn't a must, but this was SOOOO easy! It was very nice to plug it in, put the USB setup key in my computer and, WOW!, it worked! NICE!

Range is much better than our old regular linksys that we had. I wouldn't say the range is massive, but we do now get a two-bar signal in our back bedroom that the old wireless couldn't reach at all.

The modem handles multiple wireless devices well...we've had XBOX live, Netflix streaming on an iPad, and internet on two computers going all at once with no problems at all with speed or connectivity.

The security seems ok...I don't really have any complaints. But we do live in a rural neighborhood area, and not in a hugely populated city area, if that makes any difference.

One nice feature is that is allows a guest account, so when people come to your house, they can log on to your network, and you give them a guest password instead of your main password. You can limit how much bandwidth guests are allowed to use as well. Neat feature!

Mine was refurbished by Cisco, and for the price, it is awesome!
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14 of 15 people found the following review helpful By Hiroshi Nihsida on December 16, 2011
Verified Purchase
Before reading my review, please look at the following Cisco's forum thread:
(sorry, putting a URL seems to be prohibited, so search with "cisco valet M20 wireless signal periodically disappears" instead.)
Pretty many people have the same random wireless disconnection issue, and so do I.

I ordered this to replace my Linksys WRTP54G which had been very stable for six years.

First, it did not come with an AC adapter. So, I just used one that had been plugged to the WRTP54G (of course, I checked the polarity, voltage and amperage).
As for the setup, I chose manual one, which was easy and finished in three minutes.

Next, it drops wireless connection at random. This happens with all my wireless PCs at the same time. Once it occurs, the SSID disappears from a wireless network list, and it automatically recovers after one or two minutes. We have this weird problem several times a day. I thought this was due to a 'refurbished' hardware, but as described at the top, many people have the same issue even with new ones. There is a possibility of radio interference, but it's doubtful because it had never happened with my old Linksys WRTP54G which uses the same 2.4GHz. My cordless phones use 5.8GHz, and the disconnection happens also early morning when everybody else is asleep. I checked all my neighbors' signal channels and set 11 which nobody was using. The firmware is also updated. Anyway, I'll do my best to resolve this issue.

Also, the signal is weaker than the old Linksys WRTP54G's. After the replacement, my PCs began to show fewer antennas. So, I ordered a new USB wireless adapter.... However, this is trivial compared to the above random disconnection problem.

Anyway, I don't recommend this M20, even a new one.
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17 of 19 people found the following review helpful By David C. on June 13, 2011
Verified Purchase
My only complaints are that the "Easy Setup USB Key" did not function as described. Also, the instructions (embedded in the USB key) did not tell me what to download to manually set it up. I was instead directed to Tech Support.

The Tech support I experienced was AWESOME! I was never on hold, and had a tech who could communicate clearly. Further improving this Tech Support was that the Tech was actually familiar with the equipment.

After downloading the appropriate installation program the sytem was up and running. I went from a download speed of 1.5MBS from my old WiFi router to 13MBS with this one. Life is sweet!

Additionally, despite the "remanufactured" status of the product, it looked brand new. The 90-Day warranty is a downer, but hopefully it will survive only to be superceeded by the next generation of WiFi router.

I don't regret this purchase!
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9 of 9 people found the following review helpful By JR Fent on November 15, 2012
Verified Purchase
Out of the box, I pushed the reset button on the back of the units to make sure I cleared any prior programming. I had purchased two of the Valet Plus routers because I intended to make a wireless bridge out of them. I found that the software that comes on the M20 Valet Plus Wireless N Router does not allow you to do this but it does allow for some pretty cool features as standalone wireless routers. And as standalone routers, the installation software (which comes on a USB thumb drive) allows for a very easy and secure installation in mere minutes.

But since that was not my intent, I downloaded DD-WRT hack onto one of the routers and started to work on creating my bridge. After a couple hours of messing with it, I found that the original software on the unit needs to be replaced on both units in order to make a functioning bridge. I did not imagine that would be the case, but I tried several of the DD-WRT setups and never got the bridge to work until I hacked both routers with DD-WRT. Then it was amazing. Performance of the routers is excellent and with the DD-WRT hack, they were way more versatile.

Performance: If you really want the best performance, with the original software or the DD-WRT, run the router in N only mode (not mixed). Signal and distance seems to be pretty good and the speed is impressive. Running - I had no slow down in ping or transfer speeds below the rate I was getting with my PCs wired directly to my WAN router.

Would I recommend this router without DD-WRT? Yes.
Would I recommend this router with DD-WRT? Heck yes.

Last note: since I mentioned the DD-WRT hack, I should tell you - the hack is very easy to deploy.
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