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Most Helpful Customer Reviews
8 of 9 people found the following review helpful:
1.0 out of 5 stars
HORRIBLE,
By Amazon customer (Cincinnati, OH) - See all my reviews
This review is from: Linon Sutton Black Plasma TV Center (Kitchen)
I am so disappointed! I found several reviews of this item and only a few negative so I purchased. The item arrive damaged, and when I requested a replacement part, I got a recording listing dozens of unavailable replacements parts (not for my item, but greatly reducing my faith in the company altogether), and after waiting several days, finally got a response from customer service that no replacement parts were available for my item either! They told me to return...now I have to figure out how to repack & reship this huge box that weighs a ton...what a pain!!! I'll never deal with this company again...spend the extra money and buy some real furniture! Or go to WalMart...I'm replacing a huge Sauder entertainment center I bought & put together myself in less than an hour about 15 years ago--wayyyyy better quality than this stuff and probably less money!
5 of 5 people found the following review helpful:
2.0 out of 5 stars
Poor after sale support,
Amazon Verified Purchase(What's this?)
This review is from: Linon Sutton Black Plasma TV Center (Kitchen)
When I received product, the bottom drawer was broken. The company responded that they did not have part and that I could send the stand back for exchange or refund. (A 79 POUND ITEM ALREADY ASSEMBLED??? HA HA!!) A call to company stated Amazon could open another box and send me the part. I WAS NOT HAPPY!!! I am surprised Amazon would deal with such a company with such poor service. Product is OK but does chip easily. My opinion of Amazon has been slightly tarnished.
3 of 4 people found the following review helpful:
4.0 out of 5 stars
For the price, it's a great deal,
By Brett L. Schuchert "http://schuchert.wikispac... (Oklahoma City, OK United States) - See all my reviews (REAL NAME)
Amazon Verified Purchase(What's this?)
OK, it was a bit of a pain to put together. I had to back-track a few times on both the TV stand and the first shelf. The pictures are decent, but there's detail missing.
I had to whittle a peg on the TV stand a bit to get things to fit together. That being said, the units look really good. When put together, it feels quite stable. I have a 42" 1080P monitor that fits on it very well. I was able to put a UPS under one of the sliding doors to keep my DVR powered. Overall it's a very reasonable unit considering the price. My wife even likes it, which is really what matters.
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