Most helpful critical review
37 of 43 people found the following review helpful
Locomotive doesn't work
on January 3, 2014
I recently purchased the Lionel Polar Express train set for my 5 year old son for Christmas. After assembling the train tracks and the trains, we were very disappointed to discover that the train did not operate. The tracks are connected properly and are fully powered (the red light is solid), but when I put the locomotive on the tracks, the red track light blinks and the locomotive only moves backwards in spurts. The locomotive does not move forward when we dial the remote to “forward”, or backward when we dial the remote to “reverse”. It only jerks backwards in spurts.
I called Lionel, and they want us to return the locomotive, tender and remote to them at our cost. Lionel won't pay for shipping back the defective product. I recommend avoiding this product and Lionel products generally.