Listen Up!: How to Communicate Effectively at Work [Paperback]

Eunice Lemay (Author), Jane Schwamberger (Author)

Book Description

Publication Date: May 31, 2007

Addresses listening as the key to effective communication. Presents easy-to-apply skills that will help readers to communicate more effectively with customers/clients/co-workers/and bosses across gender, cultural, and generational differences. Teaches readers how to identify their own and others learning and workplace behavioral styles, which fosters greater teamwork and understanding in the workplace and thereby reduces stress. Includes exercises and Q/A.

Editorial Reviews

About the Author

Eunice LeMay and Jane Schwamberger have a combined sixty years working in both library and business world environments as both employees and managers. Their research and extensive personal experience has enabled them to compile the proven, successful techniques presented in Listen Up! They are now sharing their discoveries through seminars and speaking engagements.

Product Details

• Paperback: 144 pages
• Publisher: Papilio Publishing; 1st edition (May 31, 2007)
• Language: English
• ISBN-10: 0978805852
• ISBN-13: 978-0978805852
• Product Dimensions: 8.9 x 5.9 x 0.4 inches
• Shipping Weight: 6.4 ounces (View shipping rates and policies)
• Average Customer Review: 4.7 out of 5 stars  See all reviews (14 customer reviews)
• Amazon Best Sellers Rank: #227,336 in Books (See Top 100 in Books)

More About the Author

Eunice LeMay has held numerous positions throughout her working life, ranging from a customer service job as a Big Boy hostess, to factory work pressing pants at Jack Winter, to 10 years in the Funds Transfer Department at a Wisconsin bank. After moving to California in 1985, she was a Unix Systems Administrator at a small IT company and volunteered at a library where, among other things, she taught Internet classes to the public. However, when working with her boss (Jane Schwamberger) as the Assistant to the Training Librarian, she experienced excellent communication. This led her to realize the importance of good communication in the workplace and to the increasing desire to teach others about the benefits of good communication. In addition to teaching Internet classes to the public she has taught elementary school. Most recently she taught several of the new employee training classes at Santa Cruz Public Libraries (CA) and also used her communication knowledge as a Branch Manager there. Now she and Jane are sharing their discoveries about effective communication through seminars and speaking engagements.

Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

5.0 out of 5 stars Practial advice, October 11, 2007

By 

Barbara Skubish "retired Library Director" (Clearwater, FL) - See all my reviews
(REAL NAME)   

This review is from: Listen Up!: How to Communicate Effectively at Work (Paperback)

This is a truly helpful and practical book for both supervisors and staff. As a retired Library Director I wish it had been available when I was working. It should be essential reading for anyone in a supervisory position. Presented in a clear, easy to digest format, it addresses many of the communication problems that organizations face. Using this book as a source for a staff workshop would be a great idea. Thanks to authors LeMay and Schwamberger those who wish to improve communications and resolve problems at work have a great tool.

3 of 3 people found the following review helpful:

5.0 out of 5 stars A Five-Star Hit, September 1, 2007

By 

J. Lowenstein (Austin, Texas) - See all my reviews
(REAL NAME)   

This review is from: Listen Up!: How to Communicate Effectively at Work (Paperback)

This is a clear, well-written manual for both employers and employees, consisting of techniques for developing skills in communication with each other and with the public. Emphasis is placed on the value of listening as well as speaking and writing. Listen Up! should be useful also for students preparing to enter the workplace. Highly recommended for all!

3 of 3 people found the following review helpful:

5.0 out of 5 stars An excellent, motivating and interesting book!, June 22, 2007

By 

A loyal L'Engle Fan (Bay Area, California) - See all my reviews

This review is from: Listen Up!: How to Communicate Effectively at Work (Paperback)

Although there are many books published about communication, the two engaging authors of "Listen Up!" made it one of their primary goals to write a book that would stand apart from the rest...in a good way! "Listen Up!" is inspiring and its clear examples, case studies and tone gave me hope for true, effective communication in the daunting world of work and in daily life.