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Listen Up!: How to Communicate Effectively at Work Paperback – May 31, 2007


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About the Author

Eunice LeMay and Jane Schwamberger have a combined sixty years working in both library and business world environments as both employees and managers. Their research and extensive personal experience has enabled them to compile the proven, successful techniques presented in Listen Up! They are now sharing their discoveries through seminars and speaking engagements.
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Product Details

  • Paperback: 144 pages
  • Publisher: Papilio Publishing; 1st edition (May 31, 2007)
  • Language: English
  • ISBN-10: 0978805852
  • ISBN-13: 978-0978805852
  • Product Dimensions: 8.9 x 5.9 x 0.4 inches
  • Shipping Weight: 6.4 ounces
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #1,266,199 in Books (See Top 100 in Books)

More About the Author

Eunice LeMay, now retired, has held numerous positions throughout her working life, ranging from a customer service job as a Big Boy hostess, to factory work pressing pants at Jack Winter, to 10 years in the Funds Transfer Department at a Wisconsin bank. After moving to California in 1985, she was a Unix Systems Administrator at a small IT company and volunteered at a library where, among other things, she taught Internet classes to the public. However, when working with her boss (Jane Schwamberger) as the Assistant to the Training Librarian, she experienced excellent communication. This led her to realize the importance of good communication in the workplace and to the increasing desire to teach others about the benefits of good communication. In addition to teaching Internet classes to the public she has taught elementary school. Now she and Jane are sharing their discoveries about effective communication through seminars and speaking engagements.

Jane Schwamberger, also retired, has experienced both highly successful communication and poor communication in her varied positions in the states of New York, Florida, Washington, and California. She has worked at the McGraw-Hill Publishing Company in New York City and in retail on Long Island (NY). Most of her experience is in libraries, where she has held a variety of positions, including Reference Librarian, Director of Children's Services, Library Director in Florida, Branch Manager in Florida and Washington State, Consultant and Training Librarian in California. While Director of the New Port Richey Public Library (FL), she implemented a highly successful communication program with her staff, city staff, library board members, community agencies, and Friends of the Library. Throughout her career, she has been aware of the need for improved communication practices and has actively developed and implemented them. As the Training Librarian for Santa Cruz Public Libraries (CA) she began working with Eunice LeMay, who became her assistant in 1999. Their experience of excellent communication with each other led to the desire to work together on projects that would share effective communication techniques with others.

Customer Reviews

4.7 out of 5 stars
5 star
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4 star
14%
3 star
7%
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See all 14 customer reviews
This book is clearly organized, well written and easy to understand.
David Richer
This will lead to an enhanced ability to foster teamwork, reduce stress, and improve performance.
Midwest Book Review
The book teaches you to be a more effective listener and communicator.
Ken Weil

Most Helpful Customer Reviews

4 of 4 people found the following review helpful By Barbara Skubish on October 11, 2007
Format: Paperback
This is a truly helpful and practical book for both supervisors and staff. As a retired Library Director I wish it had been available when I was working. It should be essential reading for anyone in a supervisory position. Presented in a clear, easy to digest format, it addresses many of the communication problems that organizations face. Using this book as a source for a staff workshop would be a great idea. Thanks to authors LeMay and Schwamberger those who wish to improve communications and resolve problems at work have a great tool.
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3 of 3 people found the following review helpful By A loyal L'Engle Fan on June 22, 2007
Format: Paperback
Although there are many books published about communication, the two engaging authors of "Listen Up!" made it one of their primary goals to write a book that would stand apart from the rest...in a good way! "Listen Up!" is inspiring and its clear examples, case studies and tone gave me hope for true, effective communication in the daunting world of work and in daily life.
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3 of 3 people found the following review helpful By J. Lowenstein on September 1, 2007
Format: Paperback
This is a clear, well-written manual for both employers and employees, consisting of techniques for developing skills in communication with each other and with the public. Emphasis is placed on the value of listening as well as speaking and writing. Listen Up! should be useful also for students preparing to enter the workplace. Highly recommended for all!
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1 of 1 people found the following review helpful By Rupert M. Hart on November 4, 2008
Format: Paperback
The authors take an unsual and effective tack in commuication: that listening to, and understanding people's viewpoints, is the key to communicating with them in a way that penetrates indifference and hostility to garner support for your ideas. They share some excellent and relevant methods of doing this that we can all learn from. I especially agree with their suggested methods for writing emails so thay are noticed and acted upon. For instance, consider their use of subject lines in emails. The authors urge using clear and descriptive subject lines (how often we forget, especially in replies), putting the names of the recipient (that way you know it is aimed at you in particular), and by making clear whether the email is for information or action (so you can prioritize your email stack). A useful book where just one idea put into practice would easily repay the reader with a lifetime technique that would be career-enhancing. Well worth the money. Good work!
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1 of 1 people found the following review helpful By Midwest Book Review on November 4, 2007
Format: Paperback
The collaborative work of Eunice LeMay and Jane Schwamberger (who together draw upon a total of sixty years of experience and experience working and managing in libraries and the business world), "Listen Up!: How To Communicate Effectively At Work" is a compilation of apply-it-yourself skills for communicating effectively with customers, clients, co-workers, and bosses regardless of gender, cultural, or generational differences. Readers of "Listen Up!" will learn how to identify their own (and others) learning and workplace behavioral types. This will lead to an enhanced ability to foster teamwork, reduce stress, and improve performance. Based on the concept that listening is the foundation of good communication, "Listen Up!" is confidently recommended reading for anyone seeking to increase productivity and job satisfaction for themselves, their employees, their management, their vendors, and their customers.
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1 of 1 people found the following review helpful By John R. Prince on April 4, 2010
Format: Paperback
As with most professional development books, 'Listen Up!' has a few nuggets in it that make the financial investment and time spent reading the book worthwhile.

While I cannot say that the book offered any defining moments that changed my life, it did serve as a reminder for implementing empathic listening.

The book does not focus primarily on listening, as it offers advice on communicating via different medias such as email, meetings, etc. Most of what the book offers on this front, I believe, is common sense.

Finally, the book does emphasis communicating with subordinates more so than it does to superiors. This can be good or bad, depending on what you are looking for.
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1 of 1 people found the following review helpful By D. Lindgren on March 11, 2008
Format: Paperback
A first glance at this book, an hour before a meeting, grabbed my attention and I grew curious to see if the authors' plan for effective meetings would be reflected in my own workplace. The truth? Lemay and Schwamberger's advice on providing an agenda and keeping discussions on track would have made that long afternoon much more worthwhile! A quick and interesting read, their guide leads the average person to realize how simple it can be to achieve excellence at work.
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