Customer Reviews

Listen Up!: How to Communicate Effectively at Work

5 star:		(11)
4 star:		(2)
3 star:		(1)
2 star:		(0)
1 star:		(0)

 

 

This is a truly helpful and practical book for both supervisors and staff. As a retired Library Director I wish it had been available when I was working. It should be essential reading for anyone in a supervisory position. Presented in a clear, easy to digest format, it addresses many of the communication problems that organizations face. Using this book as a source for a staff workshop would be a great idea. Thanks to authors LeMay and Schwamberger those who wish to improve communications and resolve problems at work have a great tool.

This is a clear, well-written manual for both employers and employees, consisting of techniques for developing skills in communication with each other and with the public. Emphasis is placed on the value of listening as well as speaking and writing. Listen Up! should be useful also for students preparing to enter the workplace. Highly recommended for all!

Although there are many books published about communication, the two engaging authors of "Listen Up!" made it one of their primary goals to write a book that would stand apart from the rest...in a good way! "Listen Up!" is inspiring and its clear examples, case studies and tone gave me hope for true, effective communication in the daunting world of work and in daily life.

As with most professional development books, 'Listen Up!' has a few nuggets in it that make the financial investment and time spent reading the book worthwhile.

While I cannot say that the book offered any defining moments that changed my life, it did serve as a reminder for implementing empathic listening.

The book does not focus primarily on listening, as it offers advice on communicating via different medias such as email, meetings, etc. Most of what the book offers on this front, I believe, is common sense.

Finally, the book does emphasis communicating with subordinates more so than it does to superiors. This can be good or bad, depending on what you are looking for.

The authors take an unsual and effective tack in commuication: that listening to, and understanding people's viewpoints, is the key to communicating with them in a way that penetrates indifference and hostility to garner support for your ideas. They share some excellent and relevant methods of doing this that we can all learn from. I especially agree with their suggested methods for writing emails so thay are noticed and acted upon. For instance, consider their use of subject lines in emails. The authors urge using clear and descriptive subject lines (how often we forget, especially in replies), putting the names of the recipient (that way you know it is aimed at you in particular), and by making clear whether the email is for information or action (so you can prioritize your email stack). A useful book where just one idea put into practice would easily repay the reader with a lifetime technique that would be career-enhancing. Well worth the money. Good work!

Although the title appears simple, every page has condensed, meaty points which are easy to understand and make sense. The authors obviously understand that one needs to "listen" before any self improvement can be addressed. Very pro-active and lets the reader know s/he will succeed.

A practical, concise guide that will enhance the communication skills of the novice and veteran administrator.
The book teaches you to be a more effective listener and communicator.
While it is an essential tool for a supervisor, It belongs on the book shelf of everyone who wants to be successful in the workplace.

A first glance at this book, an hour before a meeting, grabbed my attention and I grew curious to see if the authors' plan for effective meetings would be reflected in my own workplace. The truth? Lemay and Schwamberger's advice on providing an agenda and keeping discussions on track would have made that long afternoon much more worthwhile! A quick and interesting read, their guide leads the average person to realize how simple it can be to achieve excellence at work.

The collaborative work of Eunice LeMay and Jane Schwamberger (who together draw upon a total of sixty years of experience and experience working and managing in libraries and the business world), "Listen Up!: How To Communicate Effectively At Work" is a compilation of apply-it-yourself skills for communicating effectively with customers, clients, co-workers, and bosses regardless of gender, cultural, or generational differences. Readers of "Listen Up!" will learn how to identify their own (and others) learning and workplace behavioral types. This will lead to an enhanced ability to foster teamwork, reduce stress, and improve performance. Based on the concept that listening is the foundation of good communication, "Listen Up!" is confidently recommended reading for anyone seeking to increase productivity and job satisfaction for themselves, their employees, their management, their vendors, and their customers.

I love this book I have never been a good reader but when I got this book in the mail, I couldn't stop reading it, easy to read and addictive also, love it...a great helper