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15 of 22 people found the following review helpful:
5.0 out of 5 stars
A practical way to view applied statistics,
By Luiz Claudio R Corrêa (pagiviva@dialdata.com.br) (são paulo - Brazil) - See all my reviews
This review is from: Listening to the Voice of the Customer (Paperback)
Starting from a tested model of customer behavior, the author shows how to use several statistic methods to analize the overall satisfaction. It's a pleasant reading! A "must read" book for all professionals dealing with Customer Services.
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Listening to the Voice of the Customer by Jon Anton (Paperback - May 1, 1997)
$49.95
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