I purchased my fountain from QVC but would have preferred this one in the copper color. I placed mine on a stand on my deck/porch so it could be seen better. I filled it, plugged it in and it was good to go. I filled the drain area where the water goes with small colorful rocks and put plants on either side. The plant part has no drainage holes, so just be careful not to over-water. I kept the main tank water supply up by occasionally adding water thru the rocks. Defective items, missing parts, etc... are issues that I don't believe need reviewed. I always want to know how people like the product. There is probably a bad one in every batch of anything. I can understand reviewing the service and policies. This is a great fountain that will definately add to your deck/porch. I felt it was a little small for the yard, but actually wanted it closer to where we sit so we could see and enjoy hearing the trickling water. This is also a great price -- better than QVC and even if you had to purchase a longer tube (which I didn't) for 2 bucks --- you still got a deal!! This is my 2nd summer with it -- still love it!!! ps. It should last forever only ever needing a new pump, which is less than $10.