Most helpful critical review
20 of 21 people found the following review helpful
on October 10, 2013
Several reviewers wrote that they received this product with the lid shattered. I ordered it anyway because the overall product reviews were very good. When I opened the shipping box, which was way too large, there was a lot of packing material on top of the product box, but only one sheet of bubble wrap on the bottom. As soon as I lifted the product box out of the shipping box, I could hear something rattling around...and glass shards began to spill out of any open space of the box. I never even bothered to open it up because I didn't want a bigger mess to clean up. I have always had excellent packaging from Amazon and it's sellers. In the many years I've been shopping Amazon, I can't recall ever receiving a damaged item, so that's a pretty good track record overall. My main disappointment is that this seems to be an issue with this particular item, and I would think that a better effort to ship it properly could be made. On top of that, I could not get an automatic replacement, I would have to return the damaged one and reorder a new one. In the 3 days since I ordered the frying pan, the price went up $5. So between the hassle of the return and the re-order, and the price increase, I'm not going to purchase the pan again. It's too bad because I was really looking forward to using it. :( I've given it 3 stars because I can't fairly give the product a bad review, just the shipping and handling of it.