911 Emergency Phone Guardian Alert

by LogicMark

Product Features

• No monitoring fees, service charges, or contracts ever
• Talk directly to a 911 emergency operator at the push of a button
• 24 hour 7 day a week emergency protection
• Complete coverage in and around your home

Product Description

Size: 911 Emergency Phone Guardian Alert

Amazon.com Product Description

Product Description

The guardian alert 911 system is a set - a base station which plugs into the phone jack - and a pendant which is worn by the user. the system can operate anywhere in and around the home - with the base station plugged into a phone jack in the central part of the home. the pendant runs up to a year on a aaa alkaline battery (included). the pendant is splash resistant so it can even be taken into the shower. the test button on the bottom of the unit gives an audible confirmation of battery condition. hold the test button in an extra few seconds - and you can confirm that the full system is working.no monitoring fees, service charges or contracts ever.

Product Details

• Product Dimensions: 10 x 8 x 3.5 inches ; 1.8 pounds
• Shipping Weight: 1.8 pounds (View shipping rates and policies)
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B0007U07UG
• UPC: 857456001019 088797309117
• Item model number: 30911
• Average Customer Review: 3.8 out of 5 stars  See all reviews (19 customer reviews)
• Amazon Best Sellers Rank: #65,642 in Health & Personal Care (See Top 100 in Health & Personal Care)

Customer Reviews

Most Helpful Customer Reviews

72 of 73 people found the following review helpful:

3.0 out of 5 stars Don't cancel your other service too soon, March 2, 2008

By 

Barbara F. "Saving one dog won't change the w... (Westmont, IL United States) - See all my reviews

I recently purchased a Guardian Alert 911 unit to replace the monthly fee system I have now. When I tried to install the Guardian, I discovered a few problems. First, the pendant: the battery compartment door on the pendant is held in place by two incredibly tiny phillips type screws. They do supply an appropriate screwdriver to use, but heaven help you if you lose that and don't have a jeweler's type screwdriver on hand. Even so, the screws were in there so tightly that to open it to install the battery, I had to use my trusty pliers to grasp the barrel of the screwdriver to get enough leverage to get one of the screws to turn. A person with less than good vision, and/or hand strength and dexterity, would have a very difficult time with this, especially since the battery would need to be replaced every six months or so. Why not just a simple snap-in cover like my tv remote has?

Then there's the main problem: in the enclosed instructions they tell you not to install it near any other type of electrical appliance or cordless phone. I only have one phone outlet, to which are connected my cordless phone, computer modem and fax line. I also have the computer and printer in the same area. When I connected the Guardian, my fax line plug wouldn't fit in the line splitter they supplied, and worst of all, my cordless phone suddenly developed persistent and unacceptable static. For the present I have reconnected my old system, which fortunately I hadn't cancelled yet.

I can't actually evaluate how well the Guardian system works, as I haven't been able to leave it installed to use it.

I still like the Guardian idea of direct contact with 911 if you need it, via the pendant, versus an out-of-state call center that may not be able to hear me unless I'm close to the base unit. Also, a one-time purchase beats heck out of ever-increasing monthly monitoring fees. However, it looks like I'm going to have to get another phone jack installed in another room before I can use the Guardian 911. It would've been nice to have known all that up front.

Barbara F.

January 2009 update - I have since gotten another phone jack installed in another room, which has solved the interference problem. In something less than a year that I've had the system, both components have had to be replaced. The base unit lost its power within days of installation, the pendant went bad a month or so ago. On the plus side, their tech support was very accessible and helpful. In both cases, they said they would (and did) send a replacement unit immediately, with the request to return the defective one in the same box. The box also included a return address label and postage sticker, so there was no cost to return them. On the down side, I am a little uneasy as to the quality and dependability of a product in which both components failed within less than a year. I note other reviewers have also had product failures. I would strongly recommend doing the self-test with the button on the end of the pendant on a regular basis, say every week or two. That's how I found out my pendant had gone bad.

Second point, IMPORTANT: having worked in the emergency response field, I will strongly recommend that if you want to do an actual test by activating the system (as I did too), PLEASE call your responder's non-emergency number first, explain what you want to do, and ask if this is a good time. Emergency dispatch centers can get incredibly hectic at times, and a call coming in that is not an actual emergency could interfere with handling of one that is. In my own case, when I asked about making a test call, the response was a harried-sounding, "Not right now, please, check back in an hour." Which I did, and at that time they said fine, and thanked me for checking first. It did test fine at that point, by the way; the dispatcher and I could hear each other clearly.

54 of 54 people found the following review helpful:

5.0 out of 5 stars Peace of Mind, March 26, 2008

By 

Earl J. Coons "Paterfamilias" (Alpharetta, GA USA) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

Initial base unit received was not operating, but a call to the Design Tech support line was answered promptly by a live person who quickly diagnosed the problem and immediately put a new base unit in the mail to me at no cost. GREAT PRODUCT SUPPORT! This replacement worked perfectly and my testing of the range of the phone to base was excellent. This unit was purchased for my 80 year old mom who is near blind and hard of hearing. She had been receiving numerous calls from services that wanted to sign her up for an alert service with a call center (who knows where) that would then call 911 if needed. These services have monthly fees and an initial cost that all totaled seemed financially draining. This unit has a single purchase price and you're done! Once I set up the unit in my mom's house I walked around her yard outside and used the test button to check status. I got excellent coverage everywhere in her yard and beyond (over 200'). I also checked her basement and got good coverage there as well. So everywhere she may decide to go she now has peace of mind that pressing one button will put her in touch directly with the local 911 operator. I had her test the actual button to call the 911 operator to make absolutely sure she would be able to communicate successfully (her hearing is not good), but the volume level was perfect and she told the 911 operator that there was no emergency, just testing her new Guardian Alert. The operator asked for her street address which she provided and the operator told her that was what was on her screen. Perfect! Now mom knows what to expect when she may need to press the button. It's all about peace of mind, and this unit delivers that and may someday save her life. Thanks Design Tech - a very cost effective solution. Now if those darn high-pressure (the sugar-sweet type) sales people from those expensive call center services will just stop calling her.

25 of 25 people found the following review helpful:

4.0 out of 5 stars pretty wonderful, but not perfect, June 8, 2008

By 

Helen Crow (Topeka, Kansas USA) - See all my reviews
(REAL NAME)   

I love (LOVE) the concept -- it's a cordless phone that only dials one number with the push of only one button. It's small enough and lightweight enough to be realistic to wear all day and night without much inconvenience by using its clip and/or lanyard. Buying it sight unseen, that was my biggest concern.

The Guardian base equipment was a piece of cake to install. Another reviewer complains about the tiny screws for the battery compartment on the phone itself. Those screws are unnervingly tiny, but I assume that's necessary to make the case so snug that it can be water resistant.

The system to double-check the battery and the range is clever and perfect in execution. It gave us great peace of mind to use its internal testing system confirm that the Guardian would, indeed, work even in the far reaches of our basement and attic.

The only problem came when we tested calling 9-1-1. A very reassuring (and plenty loud) recording assured us that the call was being made and we should wait while it rang through. The 9-1-1 dispatcher could hear us just fine when she answered. The only problem was that we couldn't hear her. The speaker somehow didn't carry her voice loudly enough for us to hear/understand her questions. Even when we held it up to our ears, her voice was too faint to understand her words.

We had just one unit to test, so maybe we just got a bad speaker in ours. And, we only tried once, so I suppose it's possible that there was a problem in the phone system or at the dispatcher's end of the call. (How often do you want to bother 9-1-1 dispatchers to keep testing a new gadget when you have no emergency?) We decided that since the dispatcher's caller ID tells her the source of the call, as long as she can hear us, that's way more important than our hearing her. But, still -- a two-way conversation would have been nice and that part just didn't work for us.

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