Customer Reviews

Logitech ClearChat Comfort/USB Headset H390 (Black)

5 star:		(134)
4 star:		(107)
3 star:		(39)
2 star:		(37)
1 star:		(44)

 

 

I purchased this unit as my computer doesn't have a mic plug on the front, meaning when I switch between my speakers and using a mike I would have to crawl around behind the computer. I ordered these because of the promise of the usb plug (which Ihave on the front of the computer)

The units themselves are good solid construction with heavyweight usb plug and a microphone boom arm that doesn't look like it will break easily (like some do). Sound quality is good, with an acceptable amount of bass.

The usb thing works exactly as advertised on both XP and Vista. The sounds normally come out of my speakers. There is no software to load and when I plug in the headset, sounds suddenly come out of the headphones, it really is that easy.

I have noticed that when I am in a game such as WOW, that I have to exit the game and restart to have the game recognize the switch.

Unfortunately there is one thing that keeps me from giving it a 5 star rating. After about 2 hours of play I noticed my ears were hurting. The unit has a fairly tight tension and the old-style rubber earpieces and they started to hurt my ears.

The unit works good as advertised and looks like it won't break like so many others, but i will look for a lighter-weight unit with foam ear coverings that hopefully won't hurt my ears.

I love the Logictech ClearChat headset. The ear pieces are nicely padded, with excellent noise canceling sound. The rigid microphone boom can be lowered or raised, according to whether you want to record/talk or just listen. They work equally well with both Windows and Mac OS X machines, with no driver software required. Because they connect using a USB source, they are strictly for computers, however, and cannot be used with stereo systems or iPods.

Within minutes of opening the box and plugging the connection into a USB slot, I was able to create a high-quality podcast on my Mac using Garage Band, part of the Apple iLife '08 suite. (To hear the sound quality of the podcast, email me or go to my Amazon Connect page on my profile.) My Mac immediately identified the headset as a possible input/output device, although I had to manually change the previous settings to use it. The mute button, located halfway down the cord, works instantly, without any clicks, although it's not always easy to tell whether the blinking red light means the mike is muted (it does) or whether it should be a steady red light.

The sound quality is excellent, although obviously the source and medium can limit the quality. Just as important, the headset is extremely comfortable; I was able to wear the ClearChat for hours without any fatigue or discomfort. The wire leading from the headset to the mute button seems like it might be fragile, so people who walk around while wearing their headsets might encounter problems. All in all, the Logitech ClearChat is an excellent value.

I have had two sets - the USB plug came apart in both models. I repurchased because the comfort and quality of sound are TOP NOTCH! If you will use them on desktop you can't go wrong, but for laptop and travel the USB connection WILL fall apart. I look forward to a new model update that might fix the connection issue.

I've had a lot of headsets, a lot of headphones, and a lot of microphones.

As far as computer use goes, this headset is my favorite. The USB technology is great because it delivers pure digital sound in one connection and one wire. My computer (Windows XP) instantly recognized the headphones and they began working.

One great thing about this headset is that if you want to go back to speakers, you don't have to swap the 3.5mm plugs; you just unplug the headphones and it defaults back to the speakers, and when you plug the headphones back in it switches back to headphones.

The inline volume/mute is useful and it's digital rather than analog.

Now about comfort: these headphones don't look as comfortable as some of the really big cup earphones, but trust me they are far more comfortable. Not only are they soft and plush (leather), but they are so light it's easy to forget your wearing them. I can wear these for hours on end without any discomfort.

On the sound quality: probably the best sound quality you can get for a headset (phone/mic duo) under $100. Because they are USB, the signal is digital rather than analog and there is NEVER any type of static or popping etc. The mic is noise canceling (background noise no longer a problem) and the headphones are very clear and have pretty good range for what they are.

Overall this headset is more what you'd expect to pay around $70 for. They aren't as good for music as my Skullcandy smokin' buds headhphones which I use to listen to my iPhone, but they definitely get the job done for Gaming, Internet Conference/Calling, and General Use (Casual Music Listening, Narrating etc.) for desktops/laptops. Audiophiles definitely won't care much for these because they aren't amplified or high definition, but the casual user will definitely enjoy these headphones.

I also have the Panasonic RP-HTX7PP-K Retro Style Monitor Headphones and the sound quality is about the same, but the comfort and convenience of built in mic makes this headset better.

Length:: 0:26 Mins

There's definitely some functions about this headset I like. The USB capability instead of the usual use of plugging in the mic and the sound in lines is very handy. If you just want to turn off your speakers-- to avoid waking the neighbors, significant other, etc.-- all you have to do is plug them in and restart the application.
The sound coming through is very clear and the earphones are very comfortable. The headband is adjustable so that the earphones are at the right height.
The mic boom rotates easily and isn't intrusive at all. However it is not adjustable; so you cannot move it closer to your mouth, and might have to adjust the pickup on certain programs. I'm looking forward to trying this out on Team Fortress 2, especially after my last one died and I didn't even realize that the people on my team couldn't hear my voice.
But overall a great headset and I'm definitely glad I picked it up.

Okay, so 6 months later, after my sparkling review. i have to give this a thumbs down. at least my plantronics headset crapped out after 2 years
this thing didn't last 6 months and the microphone died.

i wouldn't really recommend this anymore

I am really pleased with my purchase of the Logitech ClearChat Comfort USB Headset. I had been so frustrated with the traditional headsets not holding up well. This headset is sturdy and the quality is good. Now I don't worry about static on my Internet phone calls.

I couldn't change the rating number, but now I'd rate the set, etc, ****


I have 10 months' left on my warranty on this headset/mic. I have used them for gaming and net phone calls with excellent results for the past year and four months.

About a week ago, the covering on the ear pads started to deteriorate. Today I tried to remove them as the first step to replacement or just tidying them up and putting them back on.

ABSOLUTE TOTAL FAILURE!!!!

The pads are similar to others, in that the pads have a stretch material which is affixed behind the speakers. However, as I examined it and began to try to pull off the first pad, I noticed that not only was the stretch material holding the pad to the speaker, the plastic fittings on the base of the earpiece, which hold the swivel speaker in place, were somehow PUSHED THROUGH the stretch material, making the ear pads impossible to remove without unsnapping the speakers from the base. This did, in fact, occur, but happened so suddenly that the two fine speaker wires both separated from their respective speakers. Hopeless, right?

Not quite yet. I resoldered the wires, but could not reattach the speakers to the bases as there was no way to reconnect THROUGH THE MATERIAL because you couldn't see the connection holes with the stretch material in place over the speakers. Many attempts resulted in more detached wires, resoldering, etc, etc, etc. I finally got the whole thing together, holding the speakers/pads/base together with my hands. I plugged it in. NADA!!! Probably got the wires crossed, but no matter since the phones would no longer hold together.

Tried to email Logitech re the warranty, but the site refused to accept the email unless the value of the headset was included. Unfortunately for me, THERE WAS NO LINE ON THE FORM IN WHICH TO INPUT ANY VALUE!! Sometimes this is called a "Catch 22" situation, but it seems to me that Logitech just doesn't want any email from its customers. I looked at the phone numbers (all toll calls) which I could make for one cent a minute (Yahoo Messenger) IF MY HEADPHONES WEREN'T BROKEN!!! aaarrrrghhhh!

I'm going to call Logitech Sales tomorrow (800 number), and see if the rep can help me out.

If I continue chasing my tail, I'm writing to Logitech USA and the CEO at Logitech headquarters in France with ear-burners. Worn out earpads should not mean the death of a headset.

ADDENDUM, 8/11/09: I called the 800 sales number this morning. I spoke with Donna, who advised me that the earpads on this headset "are not listed as a replaceable item", which matched my conclusion after my damaging attempt to remove the pads. I asked her if she could put me in touch with the warranty section, and she gave me two phone numbers, one a toll number and one an 800 number. 8-D I called the 800 number and spoke to a nice guy, and after some discussion, he agreed that Logitech would replace the entire set with a brand new one!!!! OK, success.

I hope you all have as much good luck as I did. Before I write the number, let me tell you a little more. As was thrashing through the Logitech stuff, I came across the Logitech customer forum discussing the lack of toll free numbers, etc. One poster advised that he just calls 1-800-
936-0033 (same number Donna gave me) for all his Logitech needs. Then a Logitech supervisor or something posted that that 800 number should not be used because "the phone lines would become jammed" and if everyone used that phone number, "Logitech might have to raise its prices"....WHAT??

What a crock!

HERE IS THE TOLL FREE PHONE NUMBER FOR ALL THINGS LOGITECH:

1-800-936-0033
1-800-936-0033
1-800-936-0033
1-800-936-0033

These headphones do not work extremely well with Skype on a Mac. It is simply impossible to get the audio loud enough without making changes to the system audio settings.

The headband is tight on my large head. It puts enough pressure on my ears that my ears hurt where they are pressed against the arms of my glasses.

The audio quality coming out of the speakers as well as the quality of the microphone are both good. People on the other end of my skype calls tell me I sound great.

I would recommend these headphones for people who have the patience to change system audio settings on a Mac or for people who don't wear glasses or have very small armed/stemmed glasses.