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8 of 10 people found the following review helpful
on February 27, 2013
Verified Purchase
It arrived DOA. I purchased this from a store from one of Amazon's seller networks.
I had exactly the same issue as Kenneth and its very likely I received the very same one.
I contacted Logitech customer support and they said I was the THIRD owner, it had known issues, and it was not eligible for customer support.
I could understand if I was the SECOND owner and whatever steps to "refurbish" the unit didn't fix the issue and it somehow passed the testing bench....twice...
Being the THIRD owner tells me that the seller did nothing more than wipe it off, repackaged it and shipped it to the next sucker...Me. Sometimes you do get what you pay for, other times, not even that.
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1 of 1 people found the following review helpful
on August 26, 2013
Verified Purchase
I purchased this item refurbished with a one year warranty, however, when the item malfunctioned, I contacted the manufacturer who told me I was the fourth owner of this product, and all four owners had called with problems with the product. The product frequently encounters software malfunctions that causes the remote to totally crash. Since the first of the owners purchased this item more than a year before it was resold to me, my warranty on the item had expired before I ever bought it. Luckily, Amazon came to my rescue and refunded my my purchase. I would not buy this item without a good warranty and I would never buy from this seller again.
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1 of 1 people found the following review helpful
on June 28, 2013
Verified Purchase
Looked good,but when I set it up there was a problem programming it. Was told to call the manufacture to resolve problem.
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7 of 10 people found the following review helpful
on January 5, 2013
Verified Purchase
Even though this was supposedly refurbished, the unit arrived broken. It would not boot fully, or, if it did, would not stay on for more than a few minutes before rebooting and locking up. I returned it and am purchasing a new one this time. It appears you get what you pay for.
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2 of 3 people found the following review helpful
on April 18, 2013
Verified Purchase
This is the 3rd Harmony remote I've owned and the best thus far. The last one I owned was the Harmony touch... I wouldn't recommend that to anyone and after finding this refurb for $50 less, the touch went back and this one came home. The cons for this is the fact that it uses the old PC installed harmony remote software which is less intuitive than the newer online software which the touch uses. The first Harmony remote I owned was the 550 which I owned for about 6 years old and was great but was beat up hence the need to find this remote. Funny enough my 550 and my 900 remote use the same software to set it up, but other than that they are worlds apart.

900 has a great feel, great touch screen which is out of the way but within reach when you need it (unlike the touch) and has RF and IR. The help on the 900 isn't as good as the 550 but other than that there is no comparison.... I won't comment on the touch.
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2 of 3 people found the following review helpful
on February 10, 2013
Verified Purchase
Arrived quickly, box was frayed but contents was complete and in brand new condition! Was as good as if I had paid retail for NEW instead of refurbished. Quite pleased.
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on January 26, 2014
Verified Purchase
Very disappointed. Reacts slow, doesn't hold a charge. Freezes.

I had always wanted a harmony remote but this experience ruined it!
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on September 15, 2013
Verified Purchase
It arrived on time. I had to order a cable to program it with. This is a rechargable remote, problem was there was no battery so I had to order a battery also. In all I had to pay an add. 30.00 dollars more and wait 2 more days for everything to show up.
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on September 8, 2013
Verified Purchase
We own a similar remote and have been VERY pleased with it. I ordered this slightly upgraded remote because of the IR feature. This refurbished remote arrived without an instruction manual and the software needed to program it. I went to the Logitech website and downloaded the correct software but the remote would not communicate with the software. It also appeared to still be programmed to someone else's electronic equipment. This was a gift for my husband and his excitement turned to disappointment for both of us when it wouldn't work. I have had to return the item for a refund through Amazon. This was accomplished without a problem. I advise you to be careful when ordering a refurbished version of this remote. Save yourself the time and hassle and just pay the price for a new one, as I am going to do.
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on September 4, 2013
Verified Purchase
Product arrived DOA. It looked brand new when it arrived; however, the battery would not hold a charge and the extender would not blast any IR signal to my components. Boxed it up and shipped it back to Amazon for a return.
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