Customer Reviews

Lojack For Laptops Standard - 1 Year

5 star:		(2)
4 star:		(2)
3 star:		(1)
2 star:		(0)
1 star:		(6)

 

 

This product is a complete joke, as is the Mac Version. My sons laptop
was stolen and we thought we would at least get the 99.00 back that this
box said we would get back if our laptop wasn't found.

No such luck. Complete false advertising. A total waste of money!
Tell your friends to never buy this product!

I had this installed for 3 years without issue. However, after having a password issue with my account, I have received less than stellar support. Wait, that is not fair. To have received support, some effort must have been made. They have made none.

I've tried web support to no effect. I've tried the phone to no resolution. 877 number for Absolute told me to redial and choose another option. What option? They didn't know. Then someone told me to contact Digital River and called them, they referred me back to the folks that told me to call them. 90 minutes on the phone and I'm now submitting a dispute via my credit card company.

I would agree with another users comment. All their funds are put into marketing alone.

I bought this after reading in the newspaper about a local woman whose home was burglarized. They caught the guy because she had this software on her laptop. I went straight to Amazon.

When your laptop is stolen, you call the company and they work with law enforcement to track down the laptop, which is sending them its gps location via email. Yes, the new "owner" has to get on the internet, but they will get on the internet. I was a little dissapointed to see that I won't be getting the location myself. But I guess they don't want to encourage vigilantism.

The software somehow works even if they re-format your computer. This stuff is ingenius. I love the idea of a laptop thief broadcasting his location.

I have no doubt that LoJack for Laptops is effective... if your computer actually gets stolen. But the software also issues false positives to your machine on occasion, sometimes system-wide. If this happens, you are locked out of your own laptop... and the LoJack customer support is difficult to get in touch with, keeps you in hold for hours at a time, and if you finally DO get in touch with someone, they "escalate" and promise to "call you back tomorrow." Meanwhile, until they decide to actually fix your problem, you have a bricked laptop. Hope you don't need it for work!

Note that this bricking happens WHETHER OR NOT you are an active customer. Even if you deactivate the software, the LoJack software can STILL brick your computer until LoJack decides to get off their butts and make it work again. If you've bought a computer secondhand with LoJack, and the software decides suddenly that you're a thief, guess what? You're not the old account holder, so your laptop is now useless and customer service does not work with you. The only possible way to escape LoJack is to completely remove all traces of the software from your BIOS, which I recommend everyone do. This is bad, bad software.

I purchased this item to renew a prior subscription that had expired. Program did not install correctly and it took me days to try to get a customer service rep. on phone after they didn't respond to my e-mail. They say that they have 24 hr phone support but when I called at 1:30am, hoping not to be placed on permanent hold, they were closed. I serious question how quickly they would respond to a report of a stolen computer. Would not buy again.

I'm a doctoral student who recently had my computer stolen. Their service number is unmanned today (saturday) and they have yet to respond to an E-Mail from me from an hour ago. HP sold me this worthless service. NO one can help me today.

This product installed on my laptop with no problem and quickly showed a location within 10 miles of where I was using the laptop. I didn't try customer service so I can't say if they answer and I haven't had my laptop stolen so i can't say if this company can recover it. I wondered whether this DVD from low price source OOElectronics would have a valid registration code and it did.

After failing to log into my account because I couldn't remember the password, I sent two requests to Absolute for a password reminder. I waited 24 hours and no response. I then tried calling their help line, which I did during their hours of business, the recording told me that they were closed. So far I'm not impressed with the customer support. As for how the product works, I'm thankful that I've not lost my laptop and i hope that I never do.

I have not needed the tracking feature (thank goodness). But I did not use my laptop for an extended period and they sent an email asking for status. That let me know that they do monitor/track my equipment.

I bought this software through my Laptop (what a big mistake!) and thought it was cool until I tried to upgrade. I have been trying for a solid week to get an upgrade and no amount of money (via credit or PayP*L) will make this company happy. I argued with them about canceled orders and wasted a week on the phone with them. Stay away from this software; they really don't care about the customer. At the end, I asked If I could get an invoice, and I could send them a check (since they say all my c.cards are fraudulent)-they flat out refused to take my check also - so I really don't have any idea how to send them money.

I would hate to deal with them on a laptop recovery issue with their lack of customer service.