Most helpful critical review
3 of 3 people found the following review helpful
Broken after 5 uses
on June 26, 2013
Loved this umbrella at first. However, after about 5 uses the trigger lock stopped popping up on its own. In other words, I could not close the umbrella with one hand. I had to pull the umbrella closed and pull up the lock with my other hand. Clearly the internal spring is broken.
By the time the umbrella started acting up I was past Amazon's return period. Even though I had only used the umbrella a handful of times, I was over 30 days. I contacted the seller e-bags and was told I was past their return date also. Again, to be clear, it rarely rains where I live, so, although the umbrella was over 30 days old it was barely used and practically brand new. E-bags told me to contact the manufacturer and gave me London Fog's contact info.
Well, it turns out that even though this is marketed as a "London Fog" umbrella, and that "London Fog" is stamped on the handle, it is actually made by another company. I was told to contact the actual manufacturer. After waiting a week for an email response (because of course they don't answer the phone), I was told to box the umbrella up, ship it to them, and include $6 for return postage for a new or fixed umbrella. Oh, and that it would take 6 weeks to get my umbrella back.
So, to get a replacement for this $28 umbrella I had to pay for a box, pay for shipping 2 ways, and wait 6 weeks. I threw it out. What a joke. Buy at your own risk.