Customer Reviews

Lorex 4 Channel Business & Home Security Dvr w/2 Hard Drive Bays

5 star:		(1)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(3)

 

 

All 4 channels work good, and it was easy to add an additional drive. The problem that I have been having is that the time freezes and the only way to unfreeze it is to do a hard reset of the system. After the reset, all of the programing is erased and needs to be reentered. It does this once about every 2 months.

We bought a Lorex DVR system and it helped control the problems we were having in our restaurant. It was easy to install and had most of the features as the big commercially installed systems. It worked great for about a year and a half, then things started to go wrong. After countless calls to tech support as well as customer service, we finally found the problem of a bad network card. The part can not be changed by the user, it is proprietary, and I was informed that it would be just easier to replace the unit. A cost to me, with a discount no less, of $800.00 plus shipping. This is just the unit, not the cameras.

I was not satisfied with that answer and asked to speak with a supervisor. Was told to leave a VM. No response. Emailed the corporate office. No response. Emailed the CEO of the company.... No response.

OK. Unit is in the garbage now and bought a new unit from a more reputable company that has great, free phone support. Not looking to promote anyone else, just wanted you to beware what will happen with your Lorex purchase.

Do not buy the Lorex product cause their service is very very bad. I order the item on Saturday, they ship my item after 7 days. When the product is defective, I call them to ask a question, they do not care about my concern, they transfer me around, I sit on the phone around 45 minutes for not thing and very upset. You can read more review about Lorex service on Costco website and Google website to get an idea. Thank you for read my review, I am really disappoint about their service.

The Lorex was easy to set up - adding a 2nd hard drive just took a few minutes. The on-screen menu is fairly straight forward, but takes a little getting used to. Have used mine to monitor our surroundings, also inside to monitor errant cat behavior. We found the system reliable. One minus is that there is no audio input - it's video only, ok for our purposes.

A good unit for the price.

I purchased the L23 unit at Costco 8 months ago. It completely crashed 4 months later as did one camera. I sent it back under warrantee with a $ 60.00 shipping cost that Lorex does not refund. 2 months later after having to ask them twice and losing the included invoice (requesting a new one)I received another unit. Of course the replacement camera was not included so had to request that again. I would recommend shopping for another unit that may cost more but is commercial grade. Setting up remote viewing is virtually like climbing Mt Everest. Still is not working. I probably end up throwing this unit in the garbage as that is where it belongs. I loose $ 900.00. Wasted my money on junk.

You need to ask one question to yourself b4 buying any security system. What if i have problems when connecting online with my system after 12months & 1 day because believe me it will happen.Lorex will rape you for phone support.Solution 1) run from Lorex no matter how much the savings 2) buy a system that has lifetime support (samsung) & no i don;t work for them just an idiot who bought a Lorex system.I'm a do it yourselfer but viewing you camera shots when overseas or away from home is technical, they know it & they charge you for it.Don;t buy lorex is my conclusion in this review.