Lorex LH314321 Network and Internet Remote 4 Channel Pentaplex DVR with 320GB HDD and H.264 Compression

by Lorex

Product Details

• Product Dimensions: 9.8 x 3.9 x 7.3 inches ; 5.6 pounds
• Shipping Weight: 6 pounds
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B001R4CJNE
• Item model number: LH314321
• Average Customer Review: 2.5 out of 5 stars  See all reviews (4 customer reviews)
• Date first available at Amazon.com: September 14, 2004

Product Description

Introducing the Lorex "Edge" High Performance Surveillance DVR for business or home. Easy local setup or advanced Network connection for internet access anywhere anytime, supported by FREE Lorex DDNS service. This 4 channel recorder boast H.264 compression recording which increases capacity about 50% more over MPEG4 DVR's. The Lorex LH314321 is in an extremely small form factor with an IR "flex" remote to be able to secure the DVR in a lockup and operate the unit with non line of sight. Equipped with a 320GB Security Certified SATA surveillance hard drive, the unit can support up to 1TB of storage. VESA mounting enables this unit to attach to the back of a PC monitor, flat panel TV or wall mount as well as traditional placement.

Customer Reviews

Most Helpful Customer Reviews

2.0 out of 5 stars Impossible to network., July 2, 2010

By 

R. Thomas - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Lorex LH314321 Network and Internet Remote 4 Channel Pentaplex DVR with 320GB HDD and H.264 Compression (Electronics)

After several attempts and calls to Lorex to network the DVR, we give up. We are returning the product.

1 of 2 people found the following review helpful:

4.0 out of 5 stars lorex does well with several tech calls, August 20, 2009

By 

microbeguy (Eastern Kanas) - See all my reviews

Amazon Verified Purchase

This review is from: Lorex LH314321 Network and Internet Remote 4 Channel Pentaplex DVR with 320GB HDD and H.264 Compression (Electronics)

Having read the manuals before this arrived, I had some idea of the task. I managed 4-5 calls to the tech help line (mid afternoon waits of 5 mins or less) with short questions that the manual was not clear about. Example: port forwarding of your router, by brand, did not give a range, and the manual did not say from start to 80 set end to 80, which would have ans the question. All in all, it works both locally and remotely as advertised, but only via Internet Explorer. Menus are easier to navigate with the unit's remote than with the mouse for me. Excellent recording control of parameters, with off-site handling of backing up a particular segment...I recommend it..

6 of 10 people found the following review helpful:

1.0 out of 5 stars Very poor customer support., July 31, 2009

By 

Richard Jackson (Honolulu) - See all my reviews

Amazon Verified Purchase

This review is from: Lorex LH314321 Network and Internet Remote 4 Channel Pentaplex DVR with 320GB HDD and H.264 Compression (Electronics)

If I could give zero stars I would. This has to be one of the worst customer experiences that I have ever had. I would NEVER EVER buy another product from Lorex.

I ordered this DVR as part of a home security system. I had problems setting it up from the get go. I called customer support and waited over an hour before the first line technical support person helped me to trouble shoot my problem. After another hour he was unable to fix the problem. He advised me that he would have to transfer me to second level but it would take 24-48 hours. He informed me that someone would call within a three hour window. No one called back.

I then called, waited another hour before being told that there is no three hour window and that they could call anytime between 24-48 hours and if I am not available they will reschedule. Eventually the second level person, Arthur "helped" me. After an hour with him, he decided that he thought it was the DVR and that I should return it. I asked if he was sure that it was not the router and he said he could not say for sure. He did say that he could isolate the problem if I hooked up a second computer which I said I would but he said that I would have to do it on my own since he did not want to deal with hypotheticals (his words).

After insisting that I speak to another technical support person, he told me to call back and talk to Alex. After another hour I spoke to Alex who spent another two hours before successfully hooking up the system. I required a firmware upgrade.

The next day I could not access the video remotely and called back speaking to a first level technician. He told me everything was fine because he was able to see my video and watch the recording. When I told him that I could not see the recording nor did it look like it was recording, he told me that he would refer me to second tier support.

At that point after over ten hours with technical support I decided to return the DVR and three cameras that I ordered to Amazon. Amazon is great with returns.

Of note, I was told that technicians are penalized for spending more than 25 minutes with a customer for technical support which explained why Arthur did not want to continue trouble shooting with me.

Rich