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Most Helpful Customer Reviews
50 of 53 people found the following review helpful:
5.0 out of 5 stars
wonderful and unique gift, plus great customer service!,
By
This review is from: 9-10" Shiitake Mushroom Log
I had never heard of a mushroom log before until I was flipping through a catalog of expensive items and saw one. My thought was that it would make a great Christmas gift for my Dad, but I thought the price was a bit much, especially considering that shipping would be added on top. Since I was ordering from Amazon anyway I decided to look if mushroom logs were available, and indeed they were, for less than the price in the catalog I had been flipping through. Within a few days of placing the order, I got a very nice email from Sandra at Lost Creek. She wanted to know approximately when I would like the item to arrive, and explained that it's not good for the log to sit for long periods of time. I hadn't even considered that, and had missed the part in the description where that is stated. So I specified a date. I got an email from them when they had shipped the item, and it arrived a day before I had requested. How refreshing to see such a commitment to customer satisfaction.
Upon opening the box I saw that the log was nicely packaged for gift-giving and included detailed instructions, a "quick reference" card, a recipe booklet, and black-and-white pictures of what to expect when the log fruits. (The folks at Lost Creek must have taken to heart the other reviewer's comments back in 2005. I like it when people are willing to learn from their experiences.) No tray is included, but that fact is clearly stated in the description, and besides, it's cheap enough to get a plastic bucket from the supermarket or the hardware store. Short Version: This is a wonderful and unique gift, nicely packaged and shipped right on time. Plus, the folks who sell it are clearly very focused on customer satisfaction. I couldn't ask for a better and more personal shopping experience.
62 of 75 people found the following review helpful:
3.0 out of 5 stars
You decide if it's a good value,
By
This review is from: 9-10" Shiitake Mushroom Log
I had been looking to buy a mushroom log for several weeks. This log seemed like a good value compared to others I had seen listed on Amazon or other sites.
When the product arrived it seemed to me like it was missing several important things: 1. Instructions on how to care for it or how to get the mushrooms to grow. 2. A tray to soak the log in. I noticed the Amazon product description didn't mention a soaking tray so I checked the vendor (Lost Creek Mushroom) site for product info. I found a description of the log that says 'The single log is 9-10" long but does not have a tray included. An economical way to start growing your own shiitake mushrooms or give as a gift.' Bottom line: It is economical but the lack of care instructions is a bit much...I'm not going to ding them over the lack of soaking tray since the product description doesn't explicitly state that it includes a tray (so you'll have to provide that which might cost you money depending on what you have available to use). But why doesn't it include care instructions?
28 of 35 people found the following review helpful:
5.0 out of 5 stars
Excellent customer service,
By Calif. Customer (California) - See all my reviews
This review is from: 9-10" Shiitake Mushroom Log
It may seem odd to give an item a 5 star score when I only received 1 out of the 4 ordered but my experience with the owners of the Lost Creek Mushroom Farm was very satisfactory! I had tried to purchase logs from other sites but all were sold out - this was 2 weeks before Christmas. Found them here and ordered 4. Received 1, e mailed them, had a very fast and HONEST response stating that they truly overlooked the order for 4 and only shipped 1. That in itself was a treat in this day in age - they actually cared and asked that I call them as soon as possible. Because I only needed one right away for out of town guests that were here, I was ok with that. Lost Creek could have shipped the others out overnight and they offered to do so but I told them it was fine since the other receipients were away anyway and 1 was for my very own self! They arrived with complete instructions and a free gift with each along with an apology for missing the original shipping. I did not expect a stand or soaking tub as it was not listed as included. A bucket like most of us have around the house works well. I am happily waiting for mine to produce it's first crop and the friends I gave them to are really excited over the gift. More than anything, I appreciate their honesty about the mistake and being overwhelmed with holiday orders. They were great to do business with and I would recommend them!
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