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Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence [Kindle Edition]

Joe Navarro , Toni Sciarra Poynter
4.3 out of 5 stars  See all reviews (35 customer reviews)

Print List Price: $16.99
Kindle Price: $12.60
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Sold by: HarperCollins Publishers
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Book Description

Louder Than Words takes us from an understanding of nonverbal behavior to an understanding of something far more valuable for success—nonverbal intelligence.” — Robert B. Cialdini, author of Influence: Science and Practice

“Joe Navarro brings together the art and science of nonverbal communications for the business sector with the edge of a former FBI agent and the insight of a world-class observer.” — Jack Canfield, co-author of The Success Principles

Joe Navarro, bestselling author of What Every Body Is Saying and Phil Hellmuth Presents Read ‘Em and Reap and former FBI agent specializing in behavioral analysis, helps you successfully navigate the business world by training your brain to see what others are feeling, thinking, or intending. Job hunters and professionals of every ilk—as well as fans of the hit FOX television series Lie to Me—will find many helpful and effective tips to reading body language and microexpressions in Louder than Words.

Editorial Reviews


“Louder Than Words takes us from an understanding of nonverbal behavior to an understanding of something far more valuable for success—nonverbal intelligence.”

From the Back Cover

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.

Why is it that some people have all the elements of success—education, skills, integrity, motivation—but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals—in poker terms, "tells"—in business to assess and influence others.

Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.

Jump-start your career as you discover how to:

  • Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt—even over the phone
  • Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
  • Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire—and see what posture, work practices, workspaces, and even electronic habits say about people
  • Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences
  • Learn what the "comfort dividend" can do for you and your business
  • Explore how the concept of "curbside appeal" applies to you and your business, and can mean the difference between average and exceptional

Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this book is your get-back-to-work bible.

Product Details

  • File Size: 551 KB
  • Print Length: 260 pages
  • Page Numbers Source ISBN: 0061771392
  • Publisher: HarperCollins e-books; Reprint edition (January 30, 2010)
  • Sold by: HarperCollins Publishers
  • Language: English
  • ASIN: B0036F6WZS
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Lending: Not Enabled
  • Amazon Best Sellers Rank: #195,059 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

4.3 out of 5 stars
4.3 out of 5 stars
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Most Helpful Customer Reviews
95 of 101 people found the following review helpful
4.0 out of 5 stars A bit of a rehash March 18, 2010
Format:Hardcover|Verified Purchase
If you've read "What Every Body Is Saying," then you can safely skip past the first four chapters of this. If you've got a little bit of common sense with regards to whether or not facial tattoos and dirty sneakers are professional looking, make it the first six chapters. The best part of this book focuses on practical applications of what was learned in the author's previous works, and it starts in the 7th chapter. This is unfortunately the second-to-last real chapter in the entire thing, so consider reading it in the store and buying the other one instead; it's a lot more interesting.

I must also disagree with some of the author's preferences in what constitutes good customer service--do you really want an overzealous dedicated greeter pretending that you are the most important person in the world every time you walk through a door? I go out of my way to avoid places like that, personally, but my interest in this subject matter is rooted in a desire to spot and name these manipulative tricks they teach you in MBA programs rather than to employ them myself, so I'm probably not its target audience.
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51 of 56 people found the following review helpful
1.0 out of 5 stars Same information as his other book September 8, 2010
Format:Kindle Edition|Verified Purchase
I was excited to see that Navarro had written a second book, so of course I purchased it.

Then, I began to feel some serious dejavu. Some of the sections are word-for-word from his first book, "What Every BODY is Saying". Do not purchase both books, or you will be disappointed!

If you are a fan of Paul Ekman's or Daniel Goleman's books, you will only be annoyed by the simplicity and inaccuracies of Navarro's books. Rather than wasting your money, just go back and re-read the Ekman books you may already own!
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21 of 22 people found the following review helpful
Format:Hardcover|Verified Purchase
I found this book to be very informative and entertaining in general until I got to the part where the author says when you meet a person of Asian descent, you should bow. He thinks it makes the Asian person feel more comfortable. (It could work if you are "surrounded" by Japanese or Korean people visiting the U.S.) I personally feel that it is rather rude to single out a person, and greet in such a way that "stereotypes" the race that you assume that person belongs to. I have experienced this a few times in my life, and I felt very uncomfortable and even offended and hurt. Therefore, I felt that some of the advice on this book should be applied with great caution.
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27 of 31 people found the following review helpful
5.0 out of 5 stars Accelerate your non verbal skills to the next level February 17, 2010
Format:Hardcover|Verified Purchase
I love this book for a quite a few reasons but to start with it starts out and sets up the explanation that everything counts, all of you interactions, your clothing, your attention to detail or lack of, and your interpersonal communications skills. In a noisy world with many choices some of yours are made without really understanding why, that also goes for your clients. I read just about every book that comes out on body language and this one is great and not just a rehash of the last one that came out a few months or years ago.

In a very stimulated visual society we gravitate to symmetrical beautiful objects or people, and that is a lesson in itself. People also pick up on verbal communication skills just as much as looks, sloppy speaking or pronunciation will also lose a deal. Mirroring physically to gain comfort and rapport is just as important with verbal cues as it is for your vocal tones and words.

The book does a great job of explaining how people will make their opinions based on your behaviors and that determines their buying decisions.
The section on comfort vs. discomfort is discussed and explained and will give you an aha moment and give you some powerful insight on non verbal communication and is worth buying the book in itself.

This book is very well written, thought out and in depth book, I wouldn't say that it is an easy read but more of an important anthology of non verbal communication you need to have in your library because of the knowledge you will gain. There are so many good things in this book that I am sure that reading a few times I could pick up some valuable tips that I passed over the first time.

Buy some copies for you sales staff or anybody that talks to your clients.
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11 of 11 people found the following review helpful
This is a slight modification of the author's first book "What everybody is saying", with better illustrations and adaptations for common working class. For those who had not read any book about body language before, this will give them some helpful and practical tips. For those who had read books of the same genre and were attracted by the ex FBI background of the author, I am afraid they will be disappointed.

p.s. Below please find some of my favorite passages for your reference.
A loudmouth and a fast talker stand out negatively not because of what they say but how they say it. Conversely we appreciate the reassuring quality of the considerate and deliberative talker, but feel impatient with someone who talks too slowly. Pg10
Steepling (finger tips touching) demonstrates confidence and focus. It is one of the most powerful displays we can use to convince others of our confidence. Pg60
When it's time to go, one foot will point away in the direction of travel. Look for this when conversing: It's an accurate "I have to leave" intention signal. Pg44
Head tilt communicates effectively. "I'm listening, I'm comfortable, I'm receptive, I'm friendly". We reserve exposing our necks for friendly individuals and environment. Pg66
Healthy individuals maintain their good grooming. We preen ourselves (fixing a tie, picking off a lint) to perfect our appearance so others will notice us (birds also do this). This is something I teach attorneys to do, especially, when the jury walks into the room. By positively preening (by pressing their clothes against body, pulling up on their belt), they are transmitting: I care. Pg77
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Most Recent Customer Reviews
5.0 out of 5 stars Five Stars
As described. Fast ship. Would use again.
Published 2 months ago by aleykhat
5.0 out of 5 stars Very useful and highly recommended!
After reading "What every body is saying" by the same author, decided to buy this one straight away. Read more
Published 3 months ago by Adriana
5.0 out of 5 stars A good piece of work
I am studying poker and this book not only answers some possibilities to improve, it also presents how to develop skills in the work place. Read more
Published 7 months ago by Rons books
2.0 out of 5 stars Not recommended. Never buy a book again just because the author works...
Common sense observations, nothing particularly insightful here.
Published 8 months ago by DXN-Schuylerville
5.0 out of 5 stars Highly recommended!
This book teaches you how to read people with their faces and postures rather than words. You can easily apply the technique at work, which can save you from troubles. Read more
Published 8 months ago by Vincy
4.0 out of 5 stars Four Stars
Interesting book
Published 9 months ago by Maxamillion Armani
5.0 out of 5 stars Awesome book!
Awesome book and easy read. Caution: you won't be able to put it down!
Published 9 months ago by andrea Penton
2.0 out of 5 stars Very little information on body language
Maybe me expectations were just wrong, but I was hoping this book would go into a lot more detail about body language. Read more
Published 11 months ago by David Clark
5.0 out of 5 stars High Quality
I recommend the reading of Louder Than Words to everyone, especially to managers because the book is very insightful about what you should look for in terms of nonverbal... Read more
Published 12 months ago by COMPETENTOBS
3.0 out of 5 stars Similar to "What Every Body is Saying"
Similar to "What Every Body is Saying". If you read the one no need to read the other. Good overall and practical
Published 17 months ago by James
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More About the Author

For 25 years, Joe Navarro worked as an FBI special agent in the area of counterintelligence and behavioral assessment. Today he is one of the world's leading experts on nonverbal communications and lectures and consults with major corporations worldwide. He is an adjunct professor at Saint Leo University and frequently lectures at the Harvard Business School.

He has appeared on major U.S. and International media outlets including CNN International, Fox News, BBC, The Times (UK), Crossfire with Chris Matthews, CBS, NBC, NPR Radio, The Washington Post, and The Times (UK), on topics as varied as body language and management practices.

Jack Canfield, author of Chicken Soup for the Soul called him "a world class observer" and David Givens praised him as "a master of reading nonverbals." Joe is a frequent presenter and Keynote speaker as well as writer; his articles have been featured in Psychology Today and The Washington Post.

Joe is the international best-selling author of What Every Body is Saying which has been translated into 29 languages, and Louder Than Words, which The Wall Street Journal acclaimed as "One of the six best business books to read for your career in 2010."

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