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Louder Than Words: Ten Practical Employee Engagement Steps That Drive Results Hardcover – July 15, 2010

ISBN-13: 978-0984532902 ISBN-10: 0984532900 Edition: 1st
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Louder Than Words: Ten Practical Employee Engagement Steps That Drive Results + Employee Engagement For Dummies + Employee Engagement 2.0: How to Motivate Your Team for High Performance (A Real-World Guide for Busy Managers)
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Editorial Reviews

Review

"A cutting edge approach to managment based on the wisdom and experience of a consummate line executive and HR professional." --Wayne Cascio, Chair in Global Leadership, University of Colorado,

"Kelleher is a dynamic and imperative voice on employee engagement. Louder Than Words can help any business improve its business performance"
--Kevin W. Martin, Vice President and Group Director of Human Capital Management, Aberdeen Group

"Louder Than Words is a must read: a guide and compass to authentic engagement in organizations. No fluff or HR jargon; simple, practical, and essential. " --Deb Hicks, Chief HR Officer, Harvard University Medical School

"credible real-world experience", "well worth your time", "full of useful ideas, examples and tools",
"answers a lot of questions about the, "what" and "how to"  --Paul Plotczyk, WSA
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Product Details

  • Hardcover: 190 pages
  • Publisher: BLKB Publishing; 1 edition (July 15, 2010)
  • Language: English
  • ISBN-10: 0984532900
  • ISBN-13: 978-0984532902
  • Product Dimensions: 6.1 x 0.5 x 9.2 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (15 customer reviews)
  • Amazon Best Sellers Rank: #313,956 in Books (See Top 100 in Books)

More About the Author

Bob Kelleher is an award winning speaker and author on employee engagement, workforce trends, and leadership. Bob's first book, Louder Than Words, 10 Practical Employee Engagement Steps...that Drive Results!, has been one of the world's best selling employee engagement books since its release in 2010. His second book, Creativeship, An Employee Engagement and Leadership Fable, was published in October, 2012 to glowing reviews. Bob's third book, Employee Engagement for Dummies, was published in December 2013.

An in-demand speaker, Bob's practical experiences, proven case studies, creative use of multi-media, and his enthusiastic and passionate delivery, have proven to be a winning formula for thousands of conference attendees across the globe, including recent trips to Abu Dhabi, Beijing, Hong Kong, Tokyo, Warsaw, Belfast, Kiev, Paris, and Mexico.

Bob has also presented to the leadership teams of many of the world's top companies, including Shell, Unocal, TJX, Prudential, Abbott Labs, Fidelity, Balfour Beatty, Wurth, Millipore, Centers for Disease Control (CDC), amongst others, and is a frequent conference presenter, including those hosted by the SHRM, Conference Board, NSPE, AFS, CCM, Linkage, Human Capital Institute, Training Magazine, Aberdeen, and Melcrum.

Bob is also the founder of The Employee Engagement Group (EmployeeEngagement.com), a global consulting firm that works with leadership teams to implement best in class leadership and employee engagement programs, workshops, and surveys, and has recently introduced the world's first virtual cloud based employee engagement resource center, The Employee Engagement Library, recently featured in Training Magazine.

Before becoming a speaker, author and entrepreneur, Bob was the Chief Human Capital Officer for AECOM, a Fortune 500 global professional services firm, with 45,000 employees located in 450 offices throughout the world. Before joining AECOM in 2005, Bob worked for ENSR, a Massachusetts based 3,000 employee international environmental consulting firm, and now a subsidiary of AECOM. While at ENSR, Bob was Executive Vice President of Organizational Development, and Chief Operating Officer and spearheaded ENSR's award winning Employee Engagement programs and initiatives.

Bob has a BS degree from Salem State College, Salem, MA, and a MBA from Suffolk University, Boston, MA. He resides in Danvers, MA with wife Candice, and is blessed with 3 terrific children, Marissa, Brendan, and Connor. In his spare time Bob enjoys reading, photography, and participating in baseball, basketball, golf, and kayaking.

Customer Reviews

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Most Helpful Customer Reviews

2 of 2 people found the following review helpful By Business Leader on November 8, 2010
Format: Hardcover
This book begins with the clear and compelling message that engagement is inextricably linked to high performance. As we know that high performance equates to a robust bottom line, it naturally follows that as conscientious business leaders we should want to know how to create high levels of employee engagement. This book lays out ten steps that will help you get there. Moreover, the book is written in an easy to understand, highly readable style that makes you want to embrace its ideas and get started. So many business books leave the reader with the nagging sense that there is a huge gap between the advice offered and the reality of implementation. Louder than Words really is a book that contains achievable concrete recommendations. As the numerous clients and devotees of Bob Kelleher would attest, it is worth its weight in gold. My recommendation is to get it, read it, and follow it. You will be glad you did.
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1 of 1 people found the following review helpful By LandD on December 28, 2010
Format: Hardcover
I picked up `Louder than Words' hoping to find a little help solving the puzzle of employee engagement. Kelleher's ten steps have changed what was the mystery of creating an employee engagement culture into an action plan that is easy to follow, realistic, and effective. His writing is clear and provides real-world examples that bring the concepts to life. I highly recommend this book.
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1 of 1 people found the following review helpful By Molivier on October 7, 2010
Format: Hardcover
Every time I pick up this book I learn something new or reminded of a key component of employee engagement. It is a critical time for companies to address employee engagement instead of worrying solely about the bottom line in this economy. Now is the time to determine what distinguishes you from the competition in terms of engagement. Great reading!
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Format: Hardcover
Over time, I have read many books, articles and publications on employee engagement. Bob Kelleher's deep HR knowledge coupled with actual COO experience affords a particularly unique framework and perspective around the employee engagement topic in "Louder Than Words". Many companies state that they are customer focused and that their workforce is their greatest asset - but the first chapter of this terrific book provides an important cautionary note on this point: "there's no market for lip service" when it comes to employee engagement. "Louder Than Words" provides a much needed guide on the practical aspects of designing and implementing a portfolio of initiatives and practices that can truly impact an engagement culture. I highly recommend this book for both HR practitioners and business leaders alike who are interested in developing and implementing a practical approach to employee engagement at their companies.
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By HRinSC on January 4, 2012
Format: Hardcover
I've had the pleasure of listening to Bob Kelleher speak. He lived the principles that he shares with us in his book, "Louder than Words." He is an engaging and highly effective presenter. "Louder than Words" is a state-of-the-art book if you're interested in learning effective ways to engage people. This is a well written, straightforward book in which Bob provides focus on many issues with which companies have been struggling and frames them in terms that should provoke action and application. He shares many examples of why engaging all of our people to help us find ways through these tough times is both beneficial to the company and to the morale of our employees. People want to be part of that which so critically impacts their lives.
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Format: Hardcover
About five years into my HR career, I can honestly say the advice, topics and real-world examples in Louder than Words is spot on! I was reminded of some key tenets of employee engagement, but was introduced to so many more in Louder than Words. It's about time someone wrote an Organizational Development book in plain English, one that employees at all levels in a company can comprehend and take away immediate action items to implement in their own organization. Louder than Words takes employee engagement to the next level--the top!
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By grayst on November 18, 2010
Format: Hardcover
I've just read "Louder Than Words" by Bob Kelleher. This is a terrific book! It's a fast read "Primer for those who are new to the principles of Employee Engagement. And for those who have started Employee Engagement programs, it is an excellent reference book for ways to update or refresh your program.

These ideas work. I personally saw them in action at ENSR Corporation.

Paul Fennelly, PhD
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Format: Kindle Edition Verified Purchase
Our company's leadership team has been focusing on employee engagement ever since exposure to Marcus Buckingham and his classic work "Now Discover Your Strengths" a number of years ago. This work is true to the subject and adds a number of practical steps and measurement tools to help management implement and maintain a higher level of engagement. The title says it well and this book should help align our management team's efforts to improve the level of engagement across the company; especially in our remote offices where challenges are often the greatest.
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