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Lovemarks [Hardcover]

Kevin Roberts , A.G. Lafley
3.5 out of 5 stars  See all reviews (39 customer reviews)

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Book Description

December 1, 2005
"Ideas move mountains, especially in turbulent times. Lovemarks is the product of the fertile-iconoclast mind of Kevin Roberts, CEO Worldwide of Saatchi & Saatchi. Roberts argues vociferously, and with a ton of data to support him, that traditional branding practices have become stultified. What’s needed are customer Love affairs. Roberts lays out his grand scheme for mystery, magic, sensuality, and the like in his gloriously designed book Lovemarks.”
—Tom Peters

Tom Peters, one of the most influential business thinkers of all time, described the first edition of Lovemarks: the future beyond brands as “brilliant.” He also announced it as the “Best Business Book” published in the first five years of this century. Now translated into fourteen languages, with more than 150,000 copies in print, Lovemarks is back in a revised edition featuring a new chapter on the peculiarly human experience of shopping.

The new chapter, "Diamonds in the Mine," is an insightful collection of ideas for producers and consumers, for owners of small stores and operators of superstores. So forget making lists! Shopping, says Kevin Roberts, is an emotional event. With this as a starting point, he looks at the history of shopping and how it has changed so dramatically over the last ten years. Using the Lovemark elements of Mystery, Sensuality, and Intimacy, Roberts delves into the secrets of success that can be used to create the ultimate shopping experience.

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Editorial Reviews

Amazon.com Review

Sellout "Brand" or just plain "Bland"? In Lovemarks, advertising giant Saatchi & Saatchi CEO Kevin Roberts delves deep into what mysteries lie behind the long-term success and unwavering customer loyalty for a can of Coke or a pair of Levi's, ultimately concluding that Love is the answer, and without some emotional connection to a product, it will dry up like a generic raisin in the sun. Enter Lovemarks, the new marketing buzzword, which will likely be bandied about at board meetings as vigorously as The Tipping Point.

But before Roberts can get to what in fact a Lovemark means in the worlds of advertising and marketing, he takes us on a virtual tour of his CV. There was his first post at Mary Quant in London, then the gig as New Products Manager of Gillette International in the Middle East, on to CEO of Pepsi in Canada, and later the same role at Lion Nathan in New Zealand. The list goes on, and so does Roberts--on and on--about his achievements and experience building brand awareness and shaking things up (he famously machine-gunned a vending machine at a presentation for a spot on the evening news). More importantly, he succeeds at blasting away the smoke and mirrors that might prevent a creative genius (or an ordinary consumer) from seeing what makes Superman the most beloved super-hero of all time.

Despite the somewhat egocentric approach to taking us there (he is, after-all, a pretty smart guy), we arrive at Roberts's point beautifully, and see what he sees: "That human attention has become our principle currency." And that, in these times, forming long-term emotionally charged relationships with customers is the only way to make a product weather the long haul. And while Roberts speaks to us in a spirited, conversational manner (that makes Lovemarks a pleasure to read), the design of the book seems to work against him, as convoluted typography and a general lack of layout consistency give the book a visually amateurish look. --Christene Barberich --This text refers to an out of print or unavailable edition of this title.

From Publishers Weekly

Roberts, the New York-based CEO Worldwide of Saatchi & Saatchi, believes that his Love brand will change businesses, and this boldly designed volume showcases his argument that through Love, business will connect more deeply with consumers. "I was born an optimist," Roberts begins. "I always looked for opportunities where others faced up to threats or weaknesses. I believed if you were going through hell the only option was to keep going!" And that sentiment runs throughout his book, which weaves his personal history with his brand-making philosophy. While the layout is eye-catching, the text often reads like advertisement pull-outs: e.g. "the power of the edge is one of today’s most compelling ideas" and "to be out front can be lonely and uncomfortable, but remember, the lead husky gets the best view." In the end, it’s ad-folk who will glean most from this volume.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to an out of print or unavailable edition of this title.

Product Details

  • Hardcover: 248 pages
  • Publisher: powerHouse Books; Revised Edition edition (December 1, 2005)
  • Language: English
  • ISBN-10: 157687270X
  • ISBN-13: 978-1576872703
  • Product Dimensions: 8 x 0.8 x 9.7 inches
  • Shipping Weight: 2.2 pounds (View shipping rates and policies)
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (39 customer reviews)
  • Amazon Best Sellers Rank: #91,349 in Books (See Top 100 in Books)

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Customer Reviews

This book is inspired. Grant  |  6 reviewers made a similar statement
Kevin Roberts really started something with Lovemarks. Gustavo Forster  |  6 reviewers made a similar statement
This book has been sitting near my bed for almost half a year now collecting dust. Diana E. Lim  |  1 reviewer made a similar statement
Most Helpful Customer Reviews
11 of 12 people found the following review helpful
3.0 out of 5 stars Lovemarks - Kevin Roberts June 16, 2009
Format:Hardcover
Roberts is the CEO of Saatchi & Saatchi, one of the world's largest advertising agencies. Keep that in mind as you read the book because the author uses many of his agency's clients as his examples of brands that evoke emotion. Even with the self-promoting, there are some great messages within this book. The message throughout is that for brands to grow, people need to fall in love with the brands. Not like the brands, LOVE the brands and products. As I write this review, the Chicago White Sox are in the American League Division playoffs. Why do I tell you this? Because no matter what happens with the White Sox, the fact of the matter is that Chicago will always LOVE the Cubs, and they will really, really like the White Sox. And because of this, the Cubs will always draw more fans than the White Sox. Here is one of my favorite take aways from the book; "Human beings are powered by emotion, not by reason." Brands need to generate emotions, and the more the brand is loved, the longer life it will have. Let's face it, a lot of people love Starbucks, but there is no rational reason to spend $2.00 for a cup of black coffee. It is the emotion that sustains Starbucks.
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11 of 12 people found the following review helpful
4.0 out of 5 stars Brilliant Packaging but Not New! January 23, 2007
Format:Hardcover
I have met Kevin Roberts and had a chance to chat with him about the "Lovemark" concept when he was giving a speech in Istanbul. I think he is a colorful and brilliant individual who has managed to package some great marketing principles that age back to Bernbach into a great new concept. Though many principles in the book are not fresh to those who are not a novice in marketing literature, I think the term "Lovemark" is brilliant in itself. The design of the book is great with lots of colorful pictures and helpful examples. You sometimes feel that many of the examples are overused and the book is self serving, but it is worth to spend some time with the Lovemark concept.

I have seen an interview with Kevin in Ad Age about how they launched this book to recruit new business into their agency. I think it is a great new business tool and brilliant strategy to lure customers to their shop. I personally think "the HOW" part is missing, how are you going to make your brand into a Lovemark remains a question.

If you are interested in entering into the hearts of customers not just their wallets, you should definetly lend an ear to Kevin.
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2 of 2 people found the following review helpful
2.0 out of 5 stars Lost interest October 31, 2011
Format:Hardcover|Amazon Verified Purchase
Barely read a few chapters and had already lost interest. This book has been sitting near my bed for almost half a year now collecting dust.
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Most Recent Customer Reviews
4.0 out of 5 stars Lovemarks: the future beyond brands
It provides perspective when branding oneself or one's brand, It covers topics like how should you come off to your customers. Excellent read.
Published 1 month ago by Cady Henderson
4.0 out of 5 stars Great book
The Book is great, that's why I bought it.

Fast delivery, although when it arrived, the spine of the book was a a little torn.
Published 2 months ago by Alejandro Saenz
4.0 out of 5 stars good book for work
My daughter wanted this book for work. She works at an advertising agency and had heard this was a good book to read for the work place. I am assuming she liked it.
Published 4 months ago by Donna D. Mueller
2.0 out of 5 stars Damaged
This book came to me bent in the corners on the back and slightly damaged. The description says "new" but that was definitely not the case!
Published 15 months ago by K
1.0 out of 5 stars Waffle & Garbage
Alot of waffle and garbage in this book. I get the impression Saatchi & Saatchi CEO, Kevin Robertson, said everything valuable he had to say in the first 5 or so chapters and the... Read more
Published 18 months ago by mangodebango
1.0 out of 5 stars Guru rhetorics - easily knocked down
Roberts is eager to portray Lovemarks as a highly innovative concept that represents "the future beyond brands" and possesses the power to transform businesses. Read more
Published on January 14, 2011 by Jörg Wombacher
3.0 out of 5 stars Not worthy of the buzz.
The book is good but not great. It's not that I had any major disagreement with anything it says, it's just that there is really nothing new in this book, nothing that I have read... Read more
Published on April 24, 2010 by Rick Wingender
5.0 out of 5 stars Fantastic!
Perfect insight into the unordinairy customer service experience and phenomenon of word of mouth marketing. A must read for any business owner!
Published on March 4, 2010 by S. Nicole Benitez
2.0 out of 5 stars Get if from your local library.
I would not recommend buying this book. As the other reviewers have already stated; the writing is over zealous and self promoting. Read more
Published on March 21, 2009 by John Galt
3.0 out of 5 stars Good Info on Business
This is a good book for the entrepreneur who is interested in setting thier business apart from the pack. To create more than just a brand, but a "LOVE MARK. Read more
Published on April 16, 2008 by Dixie Dobbins
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