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Loyalty-Based Selling : The Magic Formula for Becoming the #1 Sales Rep [Paperback]

Tim Smith (Author)

4.9 out of 5 stars See all reviews (15 customer reviews) |

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Book Description

Publication Date: August 3, 2001

Strategies for salespeople who accept nothing short of being number one - based on generating rock-solid loyalty from customers. This work includes specific sales advice such as how to deliver the best service customers have ever received and how to convert customer loyalty into sales.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Strategies for salespeople who accept nothing short of being number one - based on generating rock-solid loyalty from customers. This work includes specific sales advice such as how to deliver the best service customers have ever received and how to convert customer loyalty into sales.

Editorial Reviews

About the Author

Smith became the number one sales rep for Stryker Corp. at age 24 and has repeated this ranking several times, recently topping 2400 competing reps. He remains a full-time sales rep and now also trains reps worldwide.

Product Details

Paperback: 176 pages
Publisher: AMACOM; 1st edition (August 3, 2001)
Language: English
ISBN-10: 0814471048
ISBN-13: 978-0814471043
Product Dimensions: 8.9 x 6 x 0.5 inches
Shipping Weight: 7.2 ounces

Average Customer Review: 4.9 out of 5 stars See all reviews (15 customer reviews)

Amazon Best Sellers Rank: #724,213 in Books (See Top 100 in Books)

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More About the Author

› Visit Amazon's Tim Smith Page

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Customer Reviews

15 Reviews

5 star:		(14)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

Average Customer Review

4.9 out of 5 stars (15 customer reviews)

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Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars Great book for selling to repeat customers, August 14, 2001

Steven P Schewe (Sarasota, FL USA) - See all my reviews

This review is from: Loyalty-Based Selling : The Magic Formula for Becoming the #1 Sales Rep (Paperback)

This book is outstanding! It takes a very simple approach to communicating the best way to maintain business with current customers and grow your business with both existing and new customers. Each one of us can implement the seven steps into our selling. Mr. Smith did a great job of giving us examples we can work with. I have already recommended this book to several colleagues!

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4.0 out of 5 stars if your in sales you should read it, June 27, 2010

James - See all my reviews

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This review is from: Loyalty-Based Selling : The Magic Formula for Becoming the #1 Sales Rep (Paperback)

Came highly recommend by a stellar sales rep. Other than an anachronistic discussion on technology (it was written a millennium ago in tech years) it is a great book.

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5.0 out of 5 stars Foundational, April 23, 2008

J. Slibeck "Slibeck" (Phoenix, AZ) - See all my reviews
(REAL NAME)

This review is from: Loyalty-Based Selling : The Magic Formula for Becoming the #1 Sales Rep (Paperback)

Tim Smith's pure approach to keeping customers loyal shows how disciplined use of the right talents can separate us in this world of mediocrity. This is one of the milestones of being a Professional Sales Rep. I would suggest it to any sales rep regardless of the industry.

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› See all 15 customer reviews...

Most Recent Customer Reviews

5.0 out of 5 stars Smith book cuts like sword!
This book way better than Kaizan or other Japanese book. Tim Smith the Shogun of samurai salesman!!

Published on January 14, 2002 by samuraip

5.0 out of 5 stars The Practical Way to Loyal Customers
Tim Smith has given sales people a practical guide to establishing lasting relationships and a loyal customer base. Mr. Read more

Published on September 28, 2001 by jnheath

5.0 out of 5 stars Essential Tools for Salesmen
Being a sales representitive in a competitive industry can be intimidating! Tim Smith's book Loyalty Based Selling gives you the tools to suceed from the start. Read more

Published on August 14, 2001 by Robert Stanton

5.0 out of 5 stars Loyalty Based Selling Hits Home For This Young Salesmen
Loyalty Based Selling is an excellent sales book for any young salesmen like myself. It offers the essential keys to success in an understanding and clever way, without the fluff... Read more

Published on August 10, 2001 by Eric J Graham

5.0 out of 5 stars Tim Smith wins another customer
Tim Smith's book is truly magical! Tim's 7 steps are extremely helpful; however, I am most impressed with his "hard core" focus on Zero lost customers. Read more

Published on July 20, 2001 by A. Hartman

5.0 out of 5 stars Loyalty-based Selling
Extremely powerful. Simple approach to achieving loyal and lasting customer relationships.

Published on July 17, 2001

5.0 out of 5 stars Being the best is not a technique!
Loyalty Based Selling is one of the best sales books I have ever read. Tim Smith reminds us that selling does not have to be about techniques, gimmicks or pressure but rather... Read more

Published on July 17, 2001 by dubefest

5.0 out of 5 stars The Playbook To Success In Sales
Smith's book is a one-of-a-kind! For the first time a sales book exists that not only gives you theory but also real world examples or "plays" for a successful career... Read more

Published on July 15, 2001 by Z. Kemp

5.0 out of 5 stars I will earn more because of this book.
I would hate to sell against this guy. Loyalty based selling is a fantastic book, especially if your sales depend on repeat business from current customers. Read more

Published on July 13, 2001 by Dylan Crotty

5.0 out of 5 stars Great recipe for sales excellence
This was a great book! A must read for any sales professional trying to build lasting customer relations. Read more

Published on July 12, 2001

› See all 15 customer reviews...

Inside This Book (learn more)

First Sentence:
Sales reps are busy people. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
best service ever, magic steps, feedback sheet, most reps, many reps

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Magic Step, Lauria Corporation, Daily Actions, Kahn Enterprises, Toal Custom Graphics, Friendly Facts, Lasers Edge, Monthly Planning Calendar, Home Depot, South Bend, Seven Magic Keys, Jim Heath, Tech Team

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Books on Related Topics | Concordance | Text Stats

Citations (learn more)

This book cites 6 books:

Guerrilla Selling: Unconventional Weapons and Tactics for Increasing Your Sales by Orvel Ray Wilson on page 44, and Back Matter
Compassionate Laughter: Jest for Your Health (2nd edition) by Patty Wooten on page 94, and Back Matter
Anatomy of an Illness by Norman Cousins on page 91, and Back Matter
Laugh After Laugh: The Healing Power of Humor by Raymond A. Moody Jr. in Back Matter
Salt Lake City (Holy Cities) by Veronica Doubleday in Back Matter

See all 6 books this book cites

Books on Related Topics (learn more)

Pharmaceutical Landing by Frank A. Melfa

Discusses:

Selling Through Independent Reps by Harold J. Novick

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