Customer Reviews

M-Audio Axiom Pro 25 Advanced 25-Key USB MIDI Controller with HyperControl Technology

5 star:		(3)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(1)

 

 

The keyboard seemed great for the first couple of months. But then, one day in the middle of a drum recording session, one of the pads stopped working. It was completely unresponsive. Since the keyboard was within warranty, I tried to contact M-Audio for a repair. I was led in circles on their non-intuitive website looking for contact information. Finally, I posted on their forum. The tech that responded said I could simply submit a claim to get a RA number. But the link he gave me was another loop. After some time, I finally had a repair request submitted. But M-Audio/Avid requires a service request number that is only obtained by registering the product. Otherwise, no support for you! So I searched through my receipts, registered my product, had to wait another day or so, re-emailed for repair. The response was vague an unhelpful. I wasn't even sure what info they needed. I emailed back to ask, waited another three days, didn't receive a clear answer, re-emailed, etc. The whole process took about three weeks. Finally I received a RA#, but I had to pay for my own shipping to the east coast even though my product was defective. I spent the $20 to ship, ad didn't hear from M-Audio for over a week. Finally, my response comes: "Thanks for your return. We'll get back to you in 4-6 weeks." So much wasted time. A product should include customer service if within warranty. I will never buy another M-Audio product again. Their prices are good, but now we see why. Faulty product + poor customer service = waste of money.

I hate products that don't work and companies that don't support their products with good customer service. And I'm starting to take the time to write about my experiences with gear. I'm a tough critic. I'm happy to say that my Axiom Pro 25 is awesome. It works great, every time. Logic loves it. I love it. I have no idea how good of customer service M-Audio offers, because this unit has always worked flawlessly.

But one. You'll be happy you did.

I suffered, like many other people of a "Blue LCD Screen of Death" (in this case "permanent Death"), which i found out has happened to MANY other Axiom Pro Units. I think there should be an innmediate recall, It's irresponsible for the company to keep hiding this major problem.

In my case I bought the axiom pro here at Amazon, but i don't live in the states so i have to start a very Annoying process of guaranty return overseas :

(M-Audio Axiom Pro 25 Advanced 25-Key USB MIDI Controller with HyperControl Technology

First of all, let me say that as far as look, and overall feel/construction, this thing is top-notch. The keys feel good, the sliders, the knobs, the bottons-all solid. Point here is the upcharge for the HyperControl. It's really a very poor attempt to do what Novation did with their AutoMap feature, with a little bit better in the way of being able to easily customize the control, but they are not preset very well. If you're thinking about this, you may just want to go with the Axiom25 or move up to the 49. Until M-Audio gets on board with making this easier to use, may as well keep shopping.

My Axiom Pro 25 arrived one week ago and i have been using it non-stop since then.
It's an excellent controller with multiple options when you want to assign to each button, pad, knob, slider, etc; a specific function. Everything can be customized.
Works flawlessly with Reason 5 on PC with Windows Vista. Hope it works that good with OS X 10.7.
The Hypercontrol system also works perfect with Reason 5. It automaticaly assigns each knob, slider, etc; to each parameter of the device and you can easily navigate between tracks with the Function Keys.
The semi-weighted keys are very comfortable, too.
I'm very pleased with this controller.

The first surprise is its weight and texture. Clearly heavier than the Oxygen 8 V2 and true feeling keys.
The setup is very simple and within seconds is working.
Read all Pro Tools' commands also the plugins.
Excellent!