Customer Reviews

Dirt Devil M120000 Spinnergy Upright Vacuum Cleaner

5 star:		(8)
4 star:		(5)
3 star:		(2)
2 star:		(3)
1 star:		(3)

 

 

Let's be clear -- this vacuum uses practically the same "root" technology that Dyson uses. Other vacuums will hit you over the head with their "cyclonic" technology, which a lot of people equate with Dyson. However, Dyson currently uses "Root Cyclone" technology, and so does this Dirt Devil! I have owned mine for a little over a year and the belts have not broken nor have the inner filters required changing yet. It does an excellent job of cleaning my carpet and has not broken down in any way. This really is a well done "knock off" of a Dyson -- it makes me wonder how people could actually pay over $400 for one of those when you have this one for under 100 bones! :)

Originally, I purchased a cheap Bissell that didn't last. Bissell has forever lost me as a customer.
For a short while I was without a working vacuum and decided to try this dirtdevil because of the hepafilter as I believe the allergen buildup was beginning to get to me. I purchased directly from dirtdevil website due to it being less expensive. On dirtdevil's website I paid no more than $95 bucks which included the tax, shipping & handling.
Vacuumed with this baby...and not only does my carpet look great, but the air feels so much fresher. For me, this Dirt Devil makes sense.

This vacuum cleaner is wonderful! I'd had my carpets professionally cleaned the week before receiving this vacuum--but the amount of dirt, cat fur, etc. that it picked up was unbelievable! It handles very easily--emptying the dirt container is a breeze! I've ordered one for my daughter (since she used mine and loved it!).

I love my new Dirt Devil. After I used it a few times I discovered that the brush attachment, when you use it is like a small dirt devil. It's so easy to use and makes vacuuming furniture a breeze without having to switch to a small hand held vacuum.

On carpet, this product is wonderful. Great suction and pickup. Quite impressed by how quiet it is.

Shortfalls are:
The attachments reach is very poor. Trying to reach more than 3 feet away from the vacuum will tip it over... most likely onto you.

On tile, the vacuum just flings dirt around because you cannot turn off the brush.

The touchless dump feature is not always touchless. You may need to reach your hand into the container and remove the pet hair from the filter.

I used to own the Dirt Devil vision which was refurb and lasted me a long time over 5 years. With that in mind I decided that I wanted to give DD my business again. I saw the other three reviews on here and when I purchased my vacuum I too was very impressed. This thing works well. I am not sure for how long but I can't imagine a dyson working better than this vacuum. The only problem which is a good problem is you have to do a lot of dumping because the chamber picks up so much hair and dirt. I am overall impressed with this vacuum. The first time using it I ran over on of my son's baby shoes and the belt needs to be replaced. Upon inspection there are four easy screws to remove much better design than my vision. Dirt Devil makes a great vacuum at a value price. Don't be easily fooled.

I WAS EASILY FOOLED! UPDATE BELOW

The vac was broken after a year of use and now its been over a month and it is still not repaired using Amazon's repair warranty. This was a good vac a first but it went bad fast. Not good quality!

The appeal of this product is that it's a Dyson bagless without paying the Dyson price. Fair enough, and that's what brought me to it. I've had it for four months, and I have a 1850 sq. ft house with mostly hardwood floors - I'm not exactly a tough challenge for a good vacuum.

The good news is that the suction is good and the "spinnergy" technology seems to work correctly. I like the bagless function and it's easy to empty it, though the folks complaining about the messiness of it are correct - you WILL have dust fly around as you dump the canister. I suppose that goes with the territory though, so I'm not complaining. But the suction works well and the canister quickly fills with dust, debris and even dog hair (we have a German Shepherd, who sheds constantly and has long hair).

My problems are two related ones - I've had the belts that drive the floor/carpet brush continually break, and the height adjustment is crappy and hard to use or even understand.

In the span of only 3-4 months, I've gone through three belts - for some inexplicable reason the belts ride off the side of the rotor, and the end of the rotor then bores a hole into the belt until it breaks. There seems to be no way to prevent this, and at around $5 per replacement pair to order them, this quickly defeats the purpose of "saving money" with the Dirt Devil.

Second, to try to prevent as much as possible the belts from breaking, we tried to move the height adjustment upward to take stress off of the brush and the belt. The height adjuster knob is clearly marked, but the markings don't seem to really coincide with the actual height of the vacuum. I've had to experiment to get the right height, however when it's high it just doesn't pick up dirt the way that it should, esp. on hardwood floors.

So your choice is either to go through belts left and right (and have a pit crew ready to help you do so each time - there are three screws to remove to access the broken belt), or to have a vacuum that just doesn't pick up dirt like it should . . . before the belt still breaks, only slightly less often. No thank you. I'm now looking at other options.

The handle broke in the first week. Suction is great, but the handle design is absolutely AWFUL. The metal stick is glued to a plastic sheath, and only the plastic sheath holds the stick of the handle into the vacuum. It fell apart sliding it back into place, and the plastic piece fell down into the body of the vacuum.

Customer service from Dirt Devil is absolutely atrocious. I've never been so mad. My letter to them on that subject:

I am so angry at the absolutely atrocious level of customer service I have received today that I am throwing out the vacuum I was attempting to buy parts for, and starting over with a new manufacturer.

I am the unlucky owner of a Spinnergy (M120000CA to you) with a broken handle. It's a known issue with this vacuum cleaner, but to repair it, I can either order the part out of pocket, or take time off work to drive the vacuum cleaner to a warranty repair center to sit for a week or two while they sort it out. No, thank you. I decide to order the part. And here the situation really begins to go south.

The website is anything but streamlined, and very difficult to use. Finding any parts requires the model number, except that the model number as printed on the back of the actual vacuum isn't in the correct format to work on the website. You have to call customer service to find out that you're missing a critical M before the number. And you absolutely must use the model number to find the part, even if the part type you need (like the belt type) is clearly labeled on the vacuum cleaner.

I found the handle assembly quickly, but searching for the belt turned up nothing, until I finally found it categorized as a filter. Lovely. The belt is not only mis-categorized, but priced the same as all the other 2 packs of belts, with no information on how many are in this package. I need two belts. Do I really own a vacuum cleaner with belts twice as expensive as all of the rest of the Dirt Devil models? Who knows?

So, I finally get through all that bull with a correctly assembled order, just to have the "billing and payment" page endlessly refresh, using both IE and Firefox, with cookies correctly enabled, and the correct security level enabled, on two different computers. There is no website assistance from customer service. My call to them yields only an offer to place the order by phone. I don't want to place my order by phone, but as my choices come down to driving around to stores in town or the phone, I place the order by phone.

Oh, except that isn't going to work, either. Customer service can't modify the shipping method. I need expedited shipping. Which means I have to be transferred to "corporate" to spend half an hour on hold. FORGET IT! I am buying a new vacuum, and will not make the mistake of using another Dirt Devil product.

As soon as I purchased this, for some reason I decided to check the manufacture's website, I think just to check on the availability of the filters. Once there I found this same vacuum for $10.00 cheaper! So heads up on that. As for the vacuum itself, I like it, it seems to work well. The onboard tools are slightly non-user friendly, and the hose could be a little longer. But suction is great, it does a great job at what it was designed to do, is easy to empty. I have 3 black cats, and didn't realize how much cat hair I had all over the place until I vacuumed with this unit.

I bought this vacuum 2 years ago for around $100 and I've had nothing but problems with it. First of all, I don't understand the appeal of the "bagless" function. Every time you empty the dirt cup, dust flies in your face, and this can really only be done outside to avoid a mess and having to vacuum all over again. This machine has 2 other filters which are just as dirty and gross to clean as emptying the dirt cup. The inside of the dirt cup is supposed to twist off so as to empty the innards of the dirt tank but I could never get it to twist off. The attachments are okay except for the furniture brush, which was pretty flimsy and broke a few times. I went through a couple of belts too during the life of it. 2 years later the thing won't run for more than 5 minutes without overheating even though I've replaced the filters. My theory is that the bagless function doesn't allow it to trap dirt very well and so the innards of the vacuum get clogged much more easily. Our next machine is NOT going to be bagless, I'm done with bagless vacuum forever.

Bottom line: When it worked, it worked well and sucked up lots of dirt. But lots of my time was spent trying to make it work.