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MAGIC: Five Keys to Unlock the Power of Employee Engagement Hardcover – October 21, 2014

4.7 out of 5 stars 26 customer reviews

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Editorial Reviews

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"Meaning, Autonomy, Growth, Impact, and Connection-- Five keys that can change both organizations and lives." 
- Marshall Goldsmith, executive coach and author of the New York Times bestseller What Got You Here Won't Get You There


"Most of us intuitively appreciate the power of engagement for personal and organizational success.  Maylett and Warner do an exceptional job turning appreciation into action.  Their MAGIC formula captures the essence of engagement; their stories illustrate its use; and their questions and tools lead to sustainable actions.  This book on engagement is both engaging and useful."
-Dave Ulrich, international thought-leader in Human Resources, Rensis Likert Professor of Business at University of Michigan, and partner with the RBL Group.


"The importance of creating and nurturing an engaged organization cannot be overemphasized for sustainable achievement; and it's also our responsibility to choose to be engaged.  The MAGIC model outlines five keys that we have embraced successfully at ATD to drive engagement, both organizationally and individually."
- Tony Bingham, CEO of The Association for Talent Development (formerly ASTD)


"When leaders bring their hearts, spirits, minds, and hands to their work, they become powerful forces in leading successful teams.  Maylett and Warner masterfully show how each of us can work our own bit of MAGIC."
- Greg Peaslee, Executive Vice President and Chief Human Resources and Administrative Services Officer, UPMC


"Employee engagement is not just a nice-to-have when it comes to our success at inContact, it's the foundation.  The principles of MAGIC are the keys to individual engagement, effective leadership, and company success."
- Paul Jarman, CEO, inContact

About the Author

Tracy Maylett is the President and CEO of DecisionWise. He works regularly with executives across the globe on leadership and engagement. He has an MBA and holds an Ed.D. in organization change from Pepperdine University.

Paul Warner is the Chief Engagement Architect at DecisionWise, where he advises organizations on increased productivity through employee engagement. He holds a dual Ph.D. in clinical and industrial psychology from the California School of Professional Psychology.

Recognized for nearly two decades as international experts in turning feedback into individual and organizational results, DecisionWise has advised leaders in more than 70 countries in employee engagement, leadership, and organization development.

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Product Details

  • Hardcover: 256 pages
  • Publisher: Greenleaf Book Group Press (October 21, 2014)
  • Language: English
  • ISBN-10: 162634115X
  • ISBN-13: 978-1626341159
  • Product Dimensions: 6 x 1 x 9 inches
  • Shipping Weight: 15.5 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (26 customer reviews)
  • Amazon Best Sellers Rank: #63,892 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover Verified Purchase
My work causes me to read each year 100+ top-shelf books related to business management, and for 2014 if asked I would rank MAGIC: Five Keys to Unlock the Power of Employee Engagement by Tracy Maylett and Paul Warner among the top 5 for its contribution to achieving greater management effectiveness. MAGIC masterfully cuts through a noisy marketplace of promotional myth and misinformation about employee engagement, providing the reader with a deep and accurate understanding of what employee engagement really is (and isn’t) and how management can achieve more of it.

Management knows it’s in trouble when the “best practice” approach doesn’t work, which is the situation regarding employee engagement today.* It’s estimated that companies now spend $1B annually on surveys, consulting advice and an assortment of fixes that, as anyone who deeply understands human nature would agree, have little hope of increasing employee engagement. I would be surprised if after reading this book any senior manager serious about improving employee engagement still follows that herd.

MAGIC is written in a clear, conversational style for executives, practitioners and other employees, and is notably easy to digest. The current confusion in the marketplace over employee engagement isn't that the concept is too complicated to understand; it’s that the more popular solutions were originally based on an incomplete understanding of workplace behavior. When Maylett and Warner lay out the full story, most readers will immediately relate to the explanation, see how today’s best practice initiatives have little hope of succeeding, and see clearly what can and should be done to measurably increase employee engagement.
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Format: Hardcover
Engagement is powerful; it simply requires the right keys to unlock that power; the organization that gives its people the tools, encouragement, and freedom to become the best people they can be--to really, truly engage--will also find itself rising to unimagined heights of success, according to Tracy Maylett and Paul Warner in this book.

The five keys which the authors have identified from their extensive research conveniently form the acronym MAGIC:

* Meaning: Your work has purpose beyond the work itself
* Autonomy: The power to shape your work and environment in ways that allow you to perform at your best
* Growth: Being stretched and challenged in ways that result in professional and personal progress
* Impact: Seeing positive, effective, and worthwhile outcomes and results from your work
* Connection: The sense of belonging to something beyond yourself

The first three of these keys appear essentially to correspond with the three aspects of human motivation identified by Daniel Pink in his book Drive: The Surprising Truth About What Motivates Us: autonomy, mastery (growth) and purpose (meaning).

The authors' advice will come as a very helpful and salutary read to most managers. Engagement is a two-way process. Employees have to choose to be engaged, but managers have to provide conditions which encourage engagement. Most managers get promoted into management positions without appropriate leadership training, and they are usually unaware of their own incompetence at drawing the best from their teams. This book will help to fill the knowledge gap.
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Format: Hardcover Verified Purchase
I want a business book that is going to tell me what the author(s) know, explains how they know it, and convey why I should care about what they know. Most business books fall so short of my criteria that I, for the most part, have given up on the genre.

So from reading MAGIC: Five Keys to Unlock the Power of Employee Engagement what do Tracy Maylett and Paul Warner know? They know without a doubt the following: that "engagement" is a 50/50 proposition, both organizations and employees are responsible for it. They know that there is a tremendous difference between an employee being "satisfied" and an employee being "engaged." Satisfaction is transactional, it's a deal that is struck somehow between employees and their workplaces whether or not the terms of the deal are ever spoken or actually agreed upon. Engagement is transformational; there is no deal made. True engagement by the organization (and importantly, its leaders) and by employees will make a big difference for the places that really have it. Profitability will go up, undesirable turnover will go down, innovation will be the norm, morale will noticeably elevate. Another thing these authors know: important aspects of our humanity have to be active and regularly contributing to bring true engagement to life: our hearts, our heads, our hands and our spirits. And finally, Maylett and Warner know the "MAGIC" behind authentic employee engagement. In this book they generously share the MAGIC that can bring employee engagement to life in any organization. But it's not my place to share their MAGIC. You should get the book. You'll be glad you did.
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