MCDST: Microsoft Certified Desktop Support Technician Study Guide: Exams 70-271 and 70-272 (Paperback)

by Bill Ferguson (Author) "A desktop support technician must have expert knowledge of that hardware and software components involved in installing an operating system and of how they work..." (more)
Key Phrases: desktop support technician, print spooler folder, remote connectivity tools, Internet Explorer, Outlook Express, Control Panel (more...)

Editorial Reviews

Product Description
Sybex, winner of "Best Study Guides" in CertCities 2003 and 2002 Readers' Choice Awards, has a hot new product for Microsoft's hot new certification--MCDST (Microsoft Certified Desktop Support Technician). If you're entering the IT workforce and want to ensure you have the skills to successfully troubleshoot desktop environments running Windows, this exam and book were created for you. Sybex is offering the best package at the best price--coverage of exams 70-271 and 70-272 in a single, low-priced volume! The companion CD includes advanced testing engine with hundreds of sample exam questions, electronic flashcards, along with the entire book in PDF.

From the Back Cover
Here's the book you need to prepare for Microsoft's new MCDST exams—70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today’s certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides:

In-depth coverage of all exam topics

Practical information on supporting users and troubleshooting applications

Hundreds of challenging review questions

Leading-edge exam preparation software, including a test engine and electronic flashcards

Authoritative coverage of all exam objectives, including:

Exam 70-271:

Installing a Windows Desktop Operating System

Managing and Troubleshooting Access to Resources

Configuring and Troubleshooting Hardware Devices and Drivers

Configuring and Troubleshooting the Desktop and User Environments

Troubleshooting Network Protocols and Services

Exam 70-272:

Configuring and Troubleshooting Applications

Resolving Issues Related to Usability

Resolving Issues Related to Application Customization

Configuring and Troubleshooting Connectivity for Applications

Configuring Application Security

Featured on the CD

SYBEX TEST ENGINE Test your knowledge with advanced testing software. Includes all chapter review questions and two bonus exams!

ELECTRONIC FLASHCARDS Reinforce your understanding with flashcards that can run off your PC, Pocket PC, or Palm handheld.

Also on the CD, you’ll find the entire book in searchable and printable PDF.

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Product Details

• Paperback: 480 pages
• Publisher: Sybex (October 19, 2004)
• Language: English
• ISBN-10: 0782143520
• ISBN-13: 978-0782143522
• Product Dimensions: 8.8 x 7.3 x 1.3 inches
• Shipping Weight: 1.8 pounds (View shipping rates and policies)
• Average Customer Review: 2.1 out of 5 stars See all reviews (7 customer reviews)
• Amazon.com Sales Rank: #370,730 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

17 of 20 people found the following review helpful:

2.0 out of 5 stars By the Bar a round, November 19, 2004

By	H. Gale - See all my reviews (REAL NAME)

I can't believe they published this. The book must have been writted on cocktail napkins before being printed. Chapters are just tossed together, skipping some of the necessary information for the 70-271 exam. Review questions are asked 2 chapters before they are covered. Looking at MS objectives, which Bill forgot to do,the exam covers both Professional and Home versions. The book lacked the information dealing with XP home.
The 70-272 section of the book followed the same screwy format of the first.
The book is good for genereal reference but not good enough to for a study guide.

8 of 10 people found the following review helpful:

1.0 out of 5 stars Do Not Buy This Book, January 20, 2005

By	Henry Marx (Somewhere in Eastern North Carolina) - See all my reviews (REAL NAME)

Having used Sybex Study Guides in the past, I thought this book would be all I needed to pass the 70-271 exam. Boy, was I wrong.

The material presented in this book was not nearly in depth enough to properly prepare for the test. After reading this book and using all the resources available on the CD, there were questions on the exam that I was simply not prepared for.

If you must buy this book, get other materials to supplement it.

Sybex makes some really good study guides. Unfortunately, this isn't one of them.

2 of 2 people found the following review helpful:

2.0 out of 5 stars This is the old version, February 1, 2007

By	indianagringo "indianagringo" (Indianapolis, IN) - See all my reviews

Just so you know, this is the old version. The new version came out in 2006. Don't buy this book unless you need to because it costs less than the new version.