MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft® Windows® XP, Second Edition (Pro-Certification) [Hardcover]

Walter Glenn (Author), Tony Northrup (Author)

Book Description

ISBN-10: 0735622213 | ISBN-13: 978-0735622210 | Publication Date: October 26, 2005 | Edition: 2

Ace your preparation for the skills measured by MCDST Exam 70-272—and on the job—with this official Microsoft study guide, fully updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers—including a customized learning path that describes how and where to focus your studies.

Maximize your performance on the exam by learning how to:

• Configure, customize, and support Microsoft Office applications, including Microsoft Office Outlook
• NEW—Configure and support Microsoft Internet Explorer, including Pop-up Blocker and other new features
• Troubleshoot usability, customization, and connectivity issues
• Manage application security permissions and settings
• UPDATED—Set up and troubleshoot Windows Firewall and monitor antivirus software
• NEW—Keep your applications current with Microsoft Update and Automatic Updates

Your kit includes:

• 15% exam discount from Microsoft. Offer expires 12/31/10. Details inside.
• Fully reengineered self-paced study guide with expert exam tips.
• Readiness Review Suite featuring 425 questions and multiple testing options.
• Case scenarios and troubleshooting labs for real-world expertise.
• NEW—120-day evaluation version of Microsoft Windows XP Professional Edition with Service Pack 2.
• Fully searchable eBook.
• Microsoft Encyclopedia of Security eBook.
• Microsoft Encyclopedia of Networking, Second Edition, eBook.

A Note Regarding the CD or DVD

The print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to [e-mail].

Editorial Reviews

From the Publisher

Fully updated for Windows XP Service Pack 2, this kit provides in-depth preparation for the skills measured by the MCDST exam—and on the job!

Key Book Benefits:

NEW—Updated to cover Windows XP Service Pack 2 for the MCSDT exam Readiness Review Suite featuring 425 questions and multiple testing options In-depth coverage of Exam 70-272 objectives written by an exam-certified author, plus instructive case studies and troubleshooting scenarios 120-day evaluation version of Windows XP software with Service Pack 2 Features eBook in PDF format Microsoft Computer Dictionary, Fifth Edition, eBook

About the Author

Tony Northrup, MCTS, MCSE, CISP, MVP, is a networking consultant and aut

Product Details

• Hardcover: 944 pages
• Publisher: Microsoft Press; 2 edition (October 26, 2005)
• Language: English
• ISBN-10: 0735622213
• ISBN-13: 978-0735622210
• Product Dimensions: 9.2 x 7.5 x 2.2 inches
• Shipping Weight: 4 pounds
• Average Customer Review: 4.2 out of 5 stars  See all reviews (12 customer reviews)
• Amazon Best Sellers Rank: #698,280 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

15 of 15 people found the following review helpful:

5.0 out of 5 stars Bloody awesome, May 12, 2006

By 

Ever Learning (TX United States) - See all my reviews

Amazon Verified Purchase

This review is from: MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft® Windows® XP, Second Edition (Pro-Certification) (Hardcover)

I took my test today and came close to maxing out, 972....study hard the reviews at the end of the book. When taking the test, read the questions AND answers carefully, kind of like the old school days, an answer may "look" right but it could be one word off. Keep the books, don't resell them, I've already gone back into 70-271 and reviewed a few things. handy to have on hand when you deal with it every day. Very thorough in my opinion. Just a humble IT geek working on his certs.....

12 of 12 people found the following review helpful:

5.0 out of 5 stars WOW Great deal and Super Helpful, May 8, 2006

By 

Heidi J. Strobl (WI) - See all my reviews
(REAL NAME)   

This review is from: MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft® Windows® XP, Second Edition (Pro-Certification) (Hardcover)

I just took this certification and found out that some of test questions were the same as the back of this book. If you go through the test bank in the back of the book and go through the lessons your sure to pass. The book also comes with 180 day trials of xp pro sp2 and office 2003 professional. Not to meantion you get a voucher for 15% off the exam. I will warn you that some of the exam questions are very easy and others are super tricky.

17 of 20 people found the following review helpful:

5.0 out of 5 stars Updated to the Latest Version of the Test (70-272), December 4, 2005

By 

John Matlock "Gunny" (Winnemucca, NV) - See all my reviews
(REAL NAME)   

This review is from: MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft® Windows® XP, Second Edition (Pro-Certification) (Hardcover)

The Microsoft Certified Desktop Support Technician test (Exam 70-272) has been modified and updated to incorporate the material needed to support Microsoft XP (with Service Pack 2) and Microsoft Office Professional Edition 2003. This has resulted in this Second Edition of the Self Paced Training kit.

The book comes with two CD's that include all the software you will need to prepare for the test. This includes the operating system, and the Office suite of products in trial versions that are fully functional but time limited to give you the basic test platform to practice the points developed in the text.

The basic format of the text is to give you the information you need to understand to pass the test and a set of questions and answers to help you identify those areas that may need further study. Finally there is a 'Readiness Review' test on the CD as a final in-depth exam just before you take the actual test.