MCITP Self-Paced Training Kit (Exam 70-685): Windows 7, Enterprise Desktop Support Technician (Pro - Certification) [Paperback]

Tony Northrup (Author), J.C. Mackin (Author)

Book Description

Publication Date: March 24, 2010 | ISBN-10: 0735627096 | ISBN-13: 978-0735627093 | Edition: Pap/Cdr/Ps

Announcing an all-new SELF-PACED TRAINING KIT designed to help maximize your performance on 70-685, the required exam for the new MCITP certification: WINDOWS 7, ENTERPRISE DESKTOP SUPPORT TECHNICIAN. This 2-in-1 kit includes the official Microsoft® study guide, plus practice tests on CD to help you assess your skills. It comes packed with the tools and features exam candidates want most-including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from expert, exam-certified authors; and customizable testing options. It also provides real-world scenarios, case study examples, and troubleshooting labs to give you the skills and expertise you can use on the job. Work at your own pace through the lessons and lab exercises. The official study guide covers identifying and resolving desktop application, networking, security, and performance issues; supporting mobile users; and providing support for hardware failures.Then assess yourself using the 200 practice questions on CD, featuring multiple customizable testing options to meet your specific needs. Choose timed or untimed testing mode, generate random tests, or focus on discrete objectives. You get detailed explanations for right and wrong answers-including pointers back to the book for further study. You also get an exam discount voucher-making this kit an exceptional value and a great career investment.

A Note Regarding the CD or DVD

The practice test materials are available as a download along with your ebook version of the kit, and will be located in your account. Please direct any questions or concerns to [e-mail].

Editorial Reviews

About the Author

Tony Northrup, MCTS, MCSE, CISSP, and Microsoft MVP, is a consultant and author. He's written several Self-Paced Training Kits, including Exam 70-622, and coauthored Windows Vista Resource Kit and Windows Server 2008 Networking and Network Access Protection (NAP).

J.C. Mackin, MCITP, MCTS, MCSE, MCDST, is a writer, editor, consultant, and Microsoft Certified Trainer who's worked with Microsoft networks for more than a decade. He's authored several Self-Paced Training Kit, including Exams 70-291, 70-622, 70-642, and 70-643.

Product Details

• Paperback: 688 pages
• Publisher: Microsoft Press; Pap/Cdr/Ps edition (March 24, 2010)
• Language: English
• ISBN-10: 0735627096
• ISBN-13: 978-0735627093
• Product Dimensions: 9 x 7.4 x 1.7 inches
• Shipping Weight: 3 pounds (View shipping rates and policies)
• Average Customer Review: 3.3 out of 5 stars  See all reviews (18 customer reviews)
• Amazon Best Sellers Rank: #27,035 in Books (See Top 100 in Books)
  • #60 in Books > Computers & Technology > Operating Systems > Windows OS

More About the Author

Tony Northrup, MCITP, MCPD, MCSE, MCTS, and CISSP, started programming before Windows 1.0 was released, but has focused on Windows administration and development for the last 15 years. He has written about 30 books covering Windows development, networking, security, and photography. Among other titles, Tony is coauthor of the Windows 7 Resource Kit and Windows Server 2008 Networking and NAP. Tony lives in New London, CT, with his girlfriend Chelsea, her daughter Madelyn, and three big dogs. You can learn more about Tony by visiting his personal website at ww.northrup.org, his photography portfolio at www.northrupphotography.com, and his technical blog at www.vistaclues.com.

Customer Reviews

Most Helpful Customer Reviews

31 of 37 people found the following review helpful:

2.0 out of 5 stars I feel like I've been cheated by Microsoft, July 7, 2010

By 

Geeky McFeebe - See all my reviews

Amazon Verified Purchase

This review is from: MCITP Self-Paced Training Kit (Exam 70-685): Windows 7, Enterprise Desktop Support Technician (Pro - Certification) (Paperback)

Bear in mind, I have several certifications:

I studied this book, forwards, backwards and sideways.

I understand the content, and tested repeatedly high with the enclosed test prep materials.

There is not one concept or item in this book that I do not understand.

None the less, this book did not prepare me for this exam.

The authors did a good job of covering Windows 7 in the enterprise.

There's just one problem, THIS EXAM WHICH I JUST FAILED is weighted heavily in knowledge of Windows Server 2008 R2.

The case scenarios all have at least 25 variables each, and most, if not all of those variables center around the server O.S.

Microsoft should split this exam into 2 parts. 1 part for Windows 7, and one part for Windows server.

I've never felt so cheated in my life.

--Update--

I went through this book cover to cover a second time, did all the exercises and case scenarios.

Just failed the test a second time.

I wonder if there are any stats on the pass rate for this 70-685?

Between the two failed exams and the cost of this book, I'm out about $275.00

After 17 years, I'm finished with Microsoft Press material of any kind.

The 70-680 Microsoft press book was a disaster with the sheer volume of errors. (18 full pages of errata)

This book has no bearing whatever in the actual exam that MS publishes for the 70-685.

I'll stick with Cisco, Novell and CompTIA from now on.

8 of 8 people found the following review helpful:

1.0 out of 5 stars Don't waste your time or money.., July 18, 2011

By 

L. Curtsinger - See all my reviews
(REAL NAME)   

This review is from: MCITP Self-Paced Training Kit (Exam 70-685): Windows 7, Enterprise Desktop Support Technician (Pro - Certification) (Paperback)

I purchased a copy of this book roughly two months ago and read every chapter and took the chapter reviews and lesson summaries as I went along. Highlighting the answers just to be more thorough and in case I needed to study harder on any one particular subject. So once completing the book and feeling confident enough to start taking the exam in both study mode and certification mode I did just that. There were multiple instances where I took the time to go through all 200 questions that the practice test had to offer.

After AVERAGING 93%+ I decided I was ready to take the 70-685 exam. I felt very good about my odds as this is how I've taken certification exams since high school. Cram, cram, learn the questions (not to a T because I do understand that no ONE exam guide takes questions directly from the test) and learn the answers.

Needless to say my first indicator of something being not quite right would be the fact that instead of '45 questions' as given in what Measureup considers 'certification mode', there were 50. Not too big of a deal, like I said I was familiar with all 200 given from the practice tests. However after the tenth question and having absolutely NO idea if I was even taking the right exam or not it became quite apparent that Microsoft has changed their objectives for the 70-685 test to focus more on the server side of things. One question had even asked which part of a router I should reconfigure to allow for less traffic to be used at a specific time of day. Or how I should route traffic when domain controller three was taken offline from 5pm-12am. There was group policy galore and what I should be changing in the system event viewer to allow for various actions to take place. The certification mode would also have you to believe that the questions are short and two the point when that couldn't be further from the truth. Your overloaded with so many different variables by the time you've read through what 'network 4's DHCP configuration is set to in order to communicate with Jack and Jills HP laptop who recently just purchased a puppy named Spot.' Your are given at least THREE different configurations and I understand that wading through the junk is part of a Microsoft test but it would have been nice to have been prepared for that.

The bottom line being this.. The test I took was nothing like what I was prepared to take. I have found multiple reviews of people having the same problem. Oh yeah, the retake policy is a joke too.. You have to fail it twice in order to get your refund. So let's do the math. $150x2+Money wasted on materials, gas to drive an hour to testing site = $-230.

Cheers to you MeasureUp..too bad I can't give you 0 stars.

7 of 9 people found the following review helpful:

3.0 out of 5 stars Okay, but didn't cover everything., November 19, 2010

By 

T. Li (Brooklyn, NY) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: MCITP Self-Paced Training Kit (Exam 70-685): Windows 7, Enterprise Desktop Support Technician (Pro - Certification) (Paperback)

I read the book more than twice and passed the exam on my second shot. The book covers a lot of material, yet, it doesn't cover everything I needed for the exam. I seen questions on the exam that I don't recall seeing on the book. Half of the book is appendixes (~200 pages) and I find it a bit useless; at the same time, it repeats itself from the chapters. Overall, the book should be able to get you to pass the exam, but you'll need some outside sources as well. Good Luck on your certifications.