This book is a must have for anyone who has been given the opportunity to make their organization more customer centric.” Douglas P. Thompson, senior enterprise architchect, SunTrust
"This book offers a practical approach to selecting an architecture and roadmap that supports such a strategy." Chai Lam, managing enterprise architect, Bank of Montreal Financial Group
About the Author
Kelvin K. A. Looi is the worldwide program director for InfoSphere Solutions Sales at IBM Software Group. He lives in Toronto, Ontario.