MDM for Customer Data: Optimizing Customer Centric Management of Your Business [Paperback]

Kelvin K. A. Looi (Author)

Book Description

Publication Date: November 1, 2009

Practical and informal, this manual clearly defines Master Data Management (MDM), a set of processes and tools that consistently define and manage the nontransactional data entities of an organization. Demonstrating how to implement MDM and how to make it complement other IT solutions, this handbook proves that MDM is a fascinating and up-and-coming approach that allows organizations to run customer-centric business operations. With chapters on data governance, MDM data domains, and customer-data case studies, this reference will appeal to programmers, chief information officers, and information technology architects and managers.

Editorial Reviews

Review

“This book is a must have for anyone who has been given the opportunity to make their organization more customer centric.”  —Douglas P. Thompson, senior enterprise architchect, SunTrust

"This book offers a practical approach to selecting an architecture and roadmap that supports such a strategy."  —Chai Lam, managing enterprise architect, Bank of Montreal Financial Group

About the Author

Kelvin K. A. Looi is the worldwide program director for InfoSphere Solutions Sales at IBM Software Group. He lives in Toronto, Ontario.

Product Details

• Paperback: 100 pages
• Publisher: Mc Press; 1 edition (November 1, 2009)
• Language: English
• ISBN-10: 1583473505
• ISBN-13: 978-1583473504
• Product Dimensions: 6.9 x 0.3 x 8.8 inches
• Shipping Weight: 4.8 ounces (View shipping rates and policies)
• Amazon Best Sellers Rank: #1,033,366 in Books (See Top 100 in Books)