Customer Reviews

MEM32023223 - Dual Format DVD Recorder, 20x

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I love this item. I wouldn't recommend you drop it but my son dropped it about two feet to the floor and it's working just fine. It lights up with a three lights. One blue light shows that it's plugged into the power cord. The second softer blue light shows that it's reading a disc and the light in back either shows red for 1.1 USB or blue for a 2.0 USB port.

It does what it says. It has a stand so it can sit on its side safely without wobbling. Reads CD-ROMs, DVDs and CDs. Also reads unfinished DVD+RWs

The only issue is that the power cord slips out easily so make sure it's not nudged.

WARNING*Power adapter Model SPP34-12.0/5.0-2000 for the Memorex has a propietary cable that is not available in the U.S. The cable pins are weak and will bend easily. Good Luck finding a replacement!Forget Radio Shack or any other Cable supply company They are manufactured by a company in China.. I googled the part number and a place had a replacement that went for $85.00 And if you do buy it, Guess what? The replacement adapter is the same piece of crap and Now the cost will be more than the whole unit. Waist of money!

I bought this item 9 months ago. In that time I've used it 3 times for a total of about 1.5 hours. I tried to use it again around last Thanksgiving (11/09)and it was dead. I sent Memorex tech support an email describing my previous use of the item and its current dead status. They assigned it a case number and advised me to call their support number. The fellow I talked to at tech support clearly did not read the comments about my item that were entered in the computer and insisted that I connect the drive and try it again - wouldn't take my word for it that it was dead. He deduced that the power cord was the problem and promised to send a new one. That was on 12/4/09. No action. On 12/22/09 I called again and by following their automated telephone tree was routed to someone who provided support to a totally different type of product that memorex builds. I was transferred to another fellow who looked my case number up and said that it was noted that the power supply was supposed to be sent (as of my 12/4 conversation) and I should just hold on. I asked at that point to talk to a supervisor.

A supervisor came on and I explained what had happened to that point in dealing with their Tech support and asked for his help. I asked for my money back. He advised that he would not be making a refund as this is against memorex policy. I told him that nothing in their tech support area made me confident that they would act in good faith to resolve this problem and that I need an external reader/writer - now. He found my case in their computer, noted that they did not have a system to track if the power supply had ever been sent (or not- NOT) and advised that I needed to send him a copy of my receipt to get the ball rolling in resolving the problem. I suggested to him that I want a totally new item - he indicated that was do-able and a return number would be sent to me within a day or two after they received the copy of my receipt. I would then need to send my dead product back to them. I faxed the receipt to the number provided to me by this supervisor immediately.

Guess what? No response whatsoever. The case number was clearly identified on the fax as designated by this supervisor. I will NEVER purchase another Memorex product as long as I live!

This tech support seemed to have been contracted out to somewhere on the other side of the world and is absolutely the worst I've ever encountered. They have failed to do a single thing they promised to do (other than the original email response referring me to the tech support number). Don't get me wrong, I don't care who is on the 'helping end' of the universe - but I do resent the indifference and incompetence demonstrated by the employees I talked to in memorex's tech support area.

Kiss the better part of another $100 goodbye...

If you buy this item, I hope you have better luck than me.

My internal Superdrive on my iBook finally died after 4 years of hard use, and $275 to get it replaced and professionally installed wasn't really an option. I saw this and even though it had Windows stamped all over it and nothing about Mac OS X on it, I was willing to give it a try. It works perfectly with Toast Titanium and iTunes, and is much faster than a first-generation SuperDrive. I didn't give it 5 stars because I'm less mobile being tethered to an AC cord now, but if you're looking for an external, I highly recommend it!