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Mac Answers! [Paperback]

Bob Levitus (Author), Shelly Brisbin (Author), Robert Hansen (Author), Guy Kawasaki (Author)
3.5 out of 5 stars  See all reviews (6 customer reviews)


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Paperback, December 6, 1999 --  

Book Description

Certified Tech Support December 6, 1999
Utilizing a friendly and informative Q&A pedagogy, "Mac Answers!" presents a wealth of structured information on Mac topics. The second edition has been refreshed to include information on Apple's new operating system, OS 9, and also includes iMac and iBook coverage.

Editorial Reviews

Amazon.com Review

Half the battle in solving a Mac OS problem is expressing what the problem is in the first place, something that novices can't always do readily. Mac Answers does double duty by first describing problems and then providing solutions for them. The risk, of course, is that the authors won't have addressed your particular bugbear exactly. But it's likely, considering the depth of the coverage, that a scan of the index will turn up a reference to something that will help you. Once you've located an entry on your problem, you'll find that the writing is clear and includes enough procedural details that you'll be able to straighten things out quickly.

A typical question asks why GeoPort modems that work fine under Mac OS 8.x suddenly fail when Mac OS 9 is installed. The authors quickly explain the reason for the failure (Mac OS 9 doesn't include Apple Telecom, which drives GeoPort modems) and tell you how to solve it (by taking Apple Telecom from a Mac OS 8.x CD-ROM, or by downloading it from the Web). The explanation lacks some detail, though--there's no specific URL (just a site name) and no reference to particular folders on the CD-ROMs. Still, Mac Answers will help you solve most minor and mid-grade problems. It'll also help you learn terminology and Mac OS concepts so you'll be better able to use more advanced reference resources. --David Wall

Topics covered: Problems beginning and intermediate users of Mac OS 8.x and Mac OS 9 are likely to encounter and how to fix them--specifically, storage devices, printers, networks (including AirPort), Internet connectivity and applications, the System Folder's contents, and file management.

From the Back Cover

A whole book of Mac Answers for less than the price of one support call! Q: Why pay $30, $100, $150, or even more for one phone call to tech support when you can have ALL the answers you need at your fingertips for under $25? A: Get this valuable, reader-friendly book and you'll get more than 400 answers to all of your basic and advanced Mac questions, as well as time-saving tips and sound advice--straight from Mac guru Bob LeVitus and computer expert Shelly Brisbin. Also, various topics, including configuring your desktop, installing software, connecting to the Net, upgrading, troubleshooting, and networking give you all the details you need to get the most from your Mac. Plus, you'll get detailed answers on Mac OS 9, G3s, iMac, and iBook throughout. Find out how to: locate the answer you need in seconds! Inside are more than 400 expert answers arranged topically and by key term for fast access; sharpen your Mac skills quicker than you can sharpen a pencil--sidebars, tips, warnings, and time-saving tricks show you how; preview chapters easily using the quick, at-a-glance descriptions; find help--fast! A comprehensive and cross-referenced index points the way to the information you need.

Product Details

  • Paperback: 462 pages
  • Publisher: Osborne Publishing; 2nd edition (December 6, 1999)
  • Language: English
  • ISBN-10: 0072123990
  • ISBN-13: 978-0072123999
  • Product Dimensions: 9 x 7.4 x 1.2 inches
  • Shipping Weight: 2.2 pounds
  • Average Customer Review: 3.5 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #6,386,604 in Books (See Top 100 in Books)

More About the Author

Edward C. Baig is the Personal Technology columnist for USA TODAY and the author of Macs For Dummies, 10th Edition. Bob "Dr. Mac" LeVitus pens the popular Dr. Mac column for the Houston Chronicle and is the author of Mac OS X® Snow Leopard For Dummies.

 

Customer Reviews

6 Reviews
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Average Customer Review
3.5 out of 5 stars (6 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

13 of 13 people found the following review helpful:
5.0 out of 5 stars Like Ragu...it's in there!, May 19, 2000
By A Customer
This review is from: Mac Answers! (Paperback)
Bravo, Bob! I read this book from cover to cover and didn't do anything else until I finished. Not only is this book written with honest advice for the practical consumer, but it also reviews all the various peripheral options, storage media, upgrade options, networking, and anything else you can possibly do to your Mac. Includes very practical advice on how to maximize your Mac's speed and performance in an efficient way. All the features of the Mac are explained for the functional user. My favorite part--at the end of the book, there is a whole reference section of web sites for shareware, freeware, tech support, buying online, hunting for graphics and fonts, gaming, etc. The sites are, according to the writers, the best on the web. When I visited some of these tech support sites, I appreciated this book even more--many of the site developers who were providing support online have terminated their services because they weren't getting the financial support they needed and they were devoting all their energy into helping other Mac users. This book is a wonderful reference; even advanced users will pick up some tips. Keep in mind that if you need some troubleshooting advice for a serious hardware problem, you're likely not to be able to get online at all where you can usually find the advice for free--that is if you can find someone kind enough to help. Buy this book, and keep it handy--"it may save your Mac's life one day."
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4 of 4 people found the following review helpful:
3.0 out of 5 stars Too basic, October 1, 1999
By A Customer
The book despite the title doesn't delve any deeper into mac troubleshooting than the troubleshooting guide that comes with the computer.
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3 of 3 people found the following review helpful:
3.0 out of 5 stars NOT FOR POWER USERS, May 12, 1999
Disregard the foreward by Guy Kawasaki that this book is the "...most comprehensive book about the Mac available". The material in this book seems to be targeted mostly toward beginning to moderately knowledgeable users. If you are a Mac administrator or other professional looking for an advanced reference, look elsewhere. Actually, I'm not sure where to look myself; most of these books are largely underpowered. Where does a Macintosh expert find answers to the really tough dilemmas encountered in a large, mixed platform, production environment? Definately not in this book. However, If you're a new computer user or a Mac convert, I would recommend this selection. I do respect Bob LeVitus as a Macintosh authority, but again, this book is too simplistic in it's contents and writing style. It's definately not worthy of the second half of it's title, "Certified Tech Support".
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