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6 Reviews
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13 of 13 people found the following review helpful
5.0 out of 5 stars Like Ragu...it's in there!
Bravo, Bob! I read this book from cover to cover and didn't do anything else until I finished. Not only is this book written with honest advice for the practical consumer, but it also reviews all the various peripheral options, storage media, upgrade options, networking, and anything else you can possibly do to your Mac. Includes very practical advice on how to...
Published on May 18, 2000

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3 of 3 people found the following review helpful
3.0 out of 5 stars NOT FOR POWER USERS
Disregard the foreward by Guy Kawasaki that this book is the "...most comprehensive book about the Mac available". The material in this book seems to be targeted mostly toward beginning to moderately knowledgeable users. If you are a Mac administrator or other professional looking for an advanced reference, look elsewhere. Actually, I'm not sure where to look...
Published on May 12, 1999 by cdunlap@the-word.net


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13 of 13 people found the following review helpful
5.0 out of 5 stars Like Ragu...it's in there!, May 18, 2000
By A Customer
This review is from: Mac Answers! (Paperback)
Bravo, Bob! I read this book from cover to cover and didn't do anything else until I finished. Not only is this book written with honest advice for the practical consumer, but it also reviews all the various peripheral options, storage media, upgrade options, networking, and anything else you can possibly do to your Mac. Includes very practical advice on how to maximize your Mac's speed and performance in an efficient way. All the features of the Mac are explained for the functional user. My favorite part--at the end of the book, there is a whole reference section of web sites for shareware, freeware, tech support, buying online, hunting for graphics and fonts, gaming, etc. The sites are, according to the writers, the best on the web. When I visited some of these tech support sites, I appreciated this book even more--many of the site developers who were providing support online have terminated their services because they weren't getting the financial support they needed and they were devoting all their energy into helping other Mac users. This book is a wonderful reference; even advanced users will pick up some tips. Keep in mind that if you need some troubleshooting advice for a serious hardware problem, you're likely not to be able to get online at all where you can usually find the advice for free--that is if you can find someone kind enough to help. Buy this book, and keep it handy--"it may save your Mac's life one day."
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3 of 3 people found the following review helpful
3.0 out of 5 stars NOT FOR POWER USERS, May 12, 1999
This review is from: Mac Answers! Certified Tech Support (Paperback)
Disregard the foreward by Guy Kawasaki that this book is the "...most comprehensive book about the Mac available". The material in this book seems to be targeted mostly toward beginning to moderately knowledgeable users. If you are a Mac administrator or other professional looking for an advanced reference, look elsewhere. Actually, I'm not sure where to look myself; most of these books are largely underpowered. Where does a Macintosh expert find answers to the really tough dilemmas encountered in a large, mixed platform, production environment? Definately not in this book. However, If you're a new computer user or a Mac convert, I would recommend this selection. I do respect Bob LeVitus as a Macintosh authority, but again, this book is too simplistic in it's contents and writing style. It's definately not worthy of the second half of it's title, "Certified Tech Support".
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4 of 4 people found the following review helpful
3.0 out of 5 stars Too basic, October 1, 1999
By A Customer
This review is from: Mac Answers! Certified Tech Support (Paperback)
The book despite the title doesn't delve any deeper into mac troubleshooting than the troubleshooting guide that comes with the computer.
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1 of 1 people found the following review helpful
3.0 out of 5 stars Easy to use reference for beginners, December 30, 1999
This review is from: Mac Answers! Certified Tech Support (Paperback)
This is a well laid out book for beginning computer users. It is topic driven in a Q&A format.
The information is easy to read but does not delve too deeply in any subject. The book is definitely geared towards new computer users with answers to questions like "what's an ISP?"
It is well priced and worth having around just because it is so easy to use.
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5.0 out of 5 stars Five stars for a five stars writing crew, April 12, 2000
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This review is from: Mac Answers! (Paperback)
I am glad there are but a few books this good: There is a definite danger more would put me out of the tech support business!
As the editor of MacHome Journal's free eZine, HotTips Weekly, I probably read more books about the Mac than most users.
It is a great credit to this work that it has become the ONE book stitting on my desk, ready for action. I consult it not only for what I do not know, but also to validate what I think I know.
It is clear, concise and well organized. When time comes to explain complex issues or find an elegant solution, it becomes the best friend you could ever have!
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1 of 2 people found the following review helpful
2.0 out of 5 stars Mac Awnsers, November 24, 1999
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This review is from: Mac Answers! Certified Tech Support (Paperback)
Hmm, Well folks as a professinal desktop support person, I found this essentially good for the "refresher course" I needed having been part of the "Dark Side/PC world" for several years.
However I'd caution truely "Novice" folks who expect this to make them experts!
Happy geeking/macking/troubleshooting...
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Mac Answers! Certified Tech Support
Mac Answers! Certified Tech Support by Bob LeVitus (Paperback - December 21, 1998)
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