Top critical review
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Here's an honest, helpful, REAL review
on July 3, 2015
I too am suspicious about any of these “Excellent” reviews. I came across eSalon through nCrowd deals and thought I’d try it since it “sounded” good and supposedly professional type coloury, so I purchased it. I received the package and was impressed with the presentation. However, was extremely disappointed. First it is extremely strong of chemicals and ammonia, which I do not use for my hair but I tried it not knowing. I’ve had professional hair colours and also drug store colours for 3 decades so I know what my hair is supposed to feel like and smell like, and after I put it on, it is SO VERY strong, I had to put my t-shirt up over my face to breathe. My husband had to leave the house he couldn’t stand it and I was in the bathroom. Also right away I could tell it was stripping my hair and the texture of my hair felt very bad, so after only 15-20 mins (half the time they said to) I tried to rinse it out ASAP. And again, is so strong it actually wasn’t even rinsing out and my hair texture felt really bad, like straw, I was scared and kept rinsing forever, and had to also shampoo my hair & rinse thoroughly 3 times to get it out! and I never have to do that. I slathered on my own intense conditioner and left on for 3 hours so it would reverse the dryness. So obviously I was not ever going to purchase this product again. God only really knows what’s in their formula.
Then – today I note that this company eSalon has charged a brand new charge to my credit card of $29.95 !? for something I never purchased. I never even received anything further from them, and I never kept any of the paperwork from when I’d received the prior package. I went on their website to find the Contact phone number, which states to call Monday – Friday before 5pm Pacific time. Well it is 2:00pm MST here which is only 1:00pm there, on a Friday and conveniently their greeting states that they are closed. So I left a very stern message that I did not agree to any further charges or purchases and to refund me immediately. We’ll see how that goes.
Update: Surprisingly, they did call me back quite quickly and said that when I purchased, there was a notification at Check Out, AND that by checking out, I was agreeing to this. I said I didn’t see that anywhere so it seems that it is very strategically place so that it isn’t noticeable, as I read everything because I have been duped by this kind of scheme before would never have agreed to this. That said, she was nice enough to refund me which will take a few business days, and turned off the auto-purchase on my account. The reason I haven’t received the product is because it is auto-charged first, once it goes through, they ship it, takes up to 10 days. The reason why their voice-mail greeting stated they were closed today is because tomorrow it’s July 4th So it’s a 2-day holiday?
LESSON: Unfortunately like many of these businesses eg. Perricone, etc. they shadily and sneakily put you on one of those AUTO purchase plans without you even knowing it, just by you checking out, you’re agreeing to very hidden terms and conditions, so BEWARE. And if you order by phone with these companies, record the full conversation and state that you do not agree to any Auto-Purchases or future charges to your credit card.