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Made to Order:: The Story of Sheetz Paperback – November 25, 2013

4.6 out of 5 stars 10 customer reviews

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Editorial Reviews

About the Author

Kenneth Womack is Professor of English and Integrative Arts at Penn State University's Altoona College, where he also serves as Senior Associate Dean for Academic Affairs. He is the author of three novels and lives in Altoona, Pennsylvania, with his wife Jeanine and their family.
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Product Details

  • Paperback: 128 pages
  • Publisher: Arcadia Publishing (November 25, 2013)
  • Language: English
  • ISBN-10: 1467120626
  • ISBN-13: 978-1467120623
  • Product Dimensions: 6.5 x 0.3 x 9.2 inches
  • Shipping Weight: 11.2 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (10 customer reviews)
  • Amazon Best Sellers Rank: #660,841 in Books (See Top 100 in Books)

More About the Author

Kenneth Womack is the author of three award-winning novels, including John Doe No. 2 and the Dreamland Motel (2010), The Restaurant at the End of the World (2012), and Playing the Angel (2013). Womack is also the author or editor of numerous works of nonfiction, including Long and Winding Roads: The Evolving Artistry of the Beatles (2007) and The Beatles Encyclopedia: Everything Fab Four (2014). He is Dean of Humanities and Social Sciences at Monmouth University, where he also serves as Professor of English.

kennethwomack.com

Customer Reviews

Top Customer Reviews

Format: Paperback Verified Purchase
great book, for a variety of reasons: 1) how they achieved success is must reading for any small businessman. there were highs and lows in obtaining the awesome success they now have nationwide. 2) on a personal level, I went to high school with Joe Sheetz and it was nice to read how his family came about being one of the nation's biggest convience store chains. I would recommend this book to anyone to see how Sheetz got their start in Altoona, Pa. and how they have maintained ties with that city and contributed so much to it and the surroundings.
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Format: Paperback Verified Purchase
I've been a Sheetz customer since 1991 when I started college. I'd also heard about the chain from my family who is from north central PA. When I read that there was a book about Sheetz I was very interested in reading about what made them successful and also some of the pitfalls they had to deal with along the way. This book manages to do both on a very basic level. However it reads like a PR piece that was made specifically made for and approved by Sheetz. Maybe a history MTO? There is much focus on all of the positive of the company and its accomplishments. The negatives and bumps in the road - events one could really learn from - are glossed over and only receive superficial treatment. Even the chapter dealing with the food borne illness event they had to deal with was quick and never really goes into any detail about how the company overcame the biggest crisis in their history. A good business book talks history and business philosophy. It should also be written from the perspective of the author using historically accurate facts. If you are a fan of Sheetz you'll enjoy this book and all of the pictures of the company's stores and its employees, especially those of the Sheetz family. However if you are looking for in depth coverage of a revolutionary convenience store chain and how it became successful with all the bumps along the way you'll have to look elsewhere. Beyond this MTO (Made to Order) history written just for Sheetz.
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Format: Paperback Verified Purchase
Tells the story of how the Sheetz empire came to be. Hard work and determination to suceed paid off for the family.
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Format: Paperback Verified Purchase
The Sheetz family succeeded in their business by giving the customer what they wanted and going the extra mile. They stressed quality, cleanliness, and integrity and they were rewarded with steadily increasing sales.

The account of how they dealt with a salmonella outbreak in their sandwich business is revealing. Instead of "passing the buck" to their suppliers (who actually WERE the ones responsible), the Sheetz family took responsibility for the problem, alerted their customers, and paid the medical bills of anyone who got sick. This approach shows why they were able to rebound and grow even larger after this snafu.

This book will help any business, small or large, to realize how to treat their customers.
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Format: Kindle Edition Verified Purchase
Great story about a great company. This is a great quick-read for anyone thinking about interning/working for Sheetz. Also, business school students will benefit from this book.
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Made to Order:: The Story of Sheetz
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