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Made to Order:: The Story of Sheetz Paperback – November 25, 2013
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The account of how they dealt with a salmonella outbreak in their sandwich business is revealing. Instead of "passing the buck" to their suppliers (who actually WERE the ones responsible), the Sheetz family took responsibility for the problem, alerted their customers, and paid the medical bills of anyone who got sick. This approach shows why they were able to rebound and grow even larger after this snafu.
This book will help any business, small or large, to realize how to treat their customers.