Magicjack Phone Device - Magic Jack VOIP Phone Device

by Magicjack

Product Details

• Shipping Weight: 5 ounces (View shipping rates and policies)
• ASIN: B004TSBU7G
• Average Customer Review: 2.2 out of 5 stars  See all reviews (31 customer reviews)
• Amazon Best Sellers Rank:
  • #23 in Electronics > Office Electronics > Telephones & Accessories > VoIP > Phones
• Date first available at Amazon.com: March 25, 2011

Product Description

With magicJackTM never pay a monthly phone bill again. Simply plug the magicJack into the USB port on your computer with a highspeed internet connection, plug in any phone or phone system and you're done! Never again pay a monthly telephone line charge or any bills for local or long distance calls! With Magic Jack there are no contracts. There are no hidden charges or fees.

Customer Reviews

Most Helpful Customer Reviews

23 of 23 people found the following review helpful:

3.0 out of 5 stars good for limited use, September 5, 2011

By 

takhi rider (nevada) - See all my reviews

This review is from: Magicjack Phone Device - Magic Jack VOIP Phone Device (Electronics)

I've made a big effort for more than a year to love my Magic Jack, but now I'm giving up on it as anything but a tool for occasional use. It works very well for some things, and not others.

We tried to use it as a substitute for an AT&T land line. Our main phone number is a Google Voice number (We've moved four times in five years, so having a Google Voice number that never changes is convenient.) People call the GV number, which forwards to the MJ, and also to any other phones we want it to ring, including our cell phones.

The system works for us about 80% of the time. But sometimes it's an awful hassle.

Pros:
- cheap, small, sturdy
- decent voice quality with moderate broadband (lousy quality if you don't have the speed)
- local number that you can call from anywhere (I use it overseas to call N.Am. numbers).


Cons:
- Computer has to be on for MJ to work. This is a huge disadvantage. We turn things off at night, and are sometimes not prompt about turning on the phone in the morning. It's like the stone age, having to turn your phone on and off. Also, when the computer goes to sleep, or crashes, or has other glitches, the MJ sometimes fails to wake up properly, and if you don't check the line, you might think you have phone service when you don't.

- You can't disable its voicemail function, or change the number of rings before it answers. This plays hell with other VM functions on our other phones. If you use MJ as your only phone, this might not be an issue. Since we forward from Google Voice to MJ and to other phones, it's a mess.

- Very bad customer service. Essentially no customer service. A forum of users is a help, but MJ personnel don't seem to contribute much if any to the forum. The online chat is not with MJ people, it's with other users, and the times I've tried it, no one else has been online.

- On my MacBook Pro, the only way to reboot MJ is to unplug it, wait a few seconds, and plug it back in. The restart in the MJ menu doesn't work.

- MJ will send voicemails by email, but to only one mailbox at a time. When I'm away from home, it would be handy if my wife and I both could get the voicemails, but MJ limits us to one or the other.

- The sound functions can be bewildering. If you use handsets, and also want to use a headset, you'll never get it straight, I predict. I can't. I have to go into control panels to switch from headset to handset. It leaves me hearing the other party but they can't hear me, or vice versa. You can make it work, but it's anything but easy, and easy to get confused. Friends often complain to us and laugh at us about our screwy phone system.

- MJ is behind the curve. Other devices are fast overtaking them, and there seems to be no upgrading on the horizon. Some of these issues could be fixed with better software, some with an improved device. If improvements are coming, there's been no announcement to users like me.

We really don't want to go back to AT&T, with all the hassle involved with moving, and paying their rates, and blah blah. But MJ is not the solution.

I'm going to try an Obi, which gets high reviews on Amazon. If that doesn't do it, we'll try a NetTalk Duo. Neither of them requires a computer.

Fingers crossed...

13 of 13 people found the following review helpful:

3.0 out of 5 stars Horrible Customer Service, July 4, 2011

By 

JJD - See all my reviews

This review is from: Magicjack Phone Device - Magic Jack VOIP Phone Device (Electronics)

This is a good product for the price, but the customer service is horrible. You cannot get a live person to answer a question. They claim to have live chat but the button does not connect you to anyone. It is really difficult to find "My Subscription" on their website. I have been sitting here for an hour this morning simply trying to figure out if I can get another number and renew my subscription. I am renewing until I can find a similar product that is just as cheap. There is also no way to give the company feedback on their customer service. If there was simply a contact form on their website, I would not have posted this review.

20 of 22 people found the following review helpful:

1.0 out of 5 stars magic jack scam, August 2, 2011

By 

Charles Montondo (LEESBURG, FLORIDA, US) - See all my reviews

This review is from: Magicjack Phone Device - Magic Jack VOIP Phone Device (Electronics)

MAGIC JACK PHONE REPORT: Does MagicJack Work? Is Majic Jack Right for You? Same as free report at [...]I have a Magic Jack that is still under a 30 day "Risk Free Trial" offer. That comes after you sign up for a year and they have your money. Once they get the money they refuse to give you a RMA number to return it. Actually, there is some fun in listening to the excuses,something like catching your kid with his hand in the cookie jar. I have spent more than 4 hour trying to get their "RMA" to return the jack which is not working in my area. GOOD LUCK zero rating