Customer Reviews

Magnavox 13MDTD20 13-Inch TV-DVD Combo

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4 star:		(1)
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1 star:		(6)

 

 

This TV-DVD combo does not play DVD discs at all. We received it as a Christmas present and have been extremely disappointed with its performance as it only seems to be getting worse. Unfortunately this may be a problem with Magnavox, as a friend's earlier Magnavox DVD system had similar problems - "sticking" and "freezing" during playback. We have had a second DVD player for over a year, made by a different manufacturer (we won't mention any names, but it starts with an "T" and ends with "oshiba") and have had absolutely no problems with it - so it's not our discs.

We even visited the site and tried out Magnavox's "product troubleshooting list" for the item - (e.g. is the disc a DVD-R, is it a Disney movie, did we place it in the tray correctly). None of it helped, nor did a "disc cleaner" or cleaning discs with a soft cloth.

The system first began to act erratically approximately three weeks after we received it, when we found that it sometimes did not play discs all the way through, without "sticking" about 45-60 minutes into play. Then, it began to provide "Disc Errors" when playing some, but not all discs. Usually the problem subsided if we turned off the machine, reinserted the disc (making sure it was clean of any dust), and then attempted to play again.

Currently however, it will not play ANY discs, only four months after we received this as a gift. We have tried consecutively, five different CDs of different types - none of them MP3 CDs, none of them DVD-Rs or special Disney movies. All of them simply zip around and around in the DVD, with the final result being a "Disc Error", suggesting that the disc may not work in playback. Of course, all of these discs work fine in our other DVD player.

I have been extremely dissapointed with this Unit. I bought it for Christmas to use in our trailer, unboxed it and played the first DVD - everything worked fine so I put it back in the box. Middle of March took it out of the box in preparation for our first trip out in the trailer and it wouldn't play a DVD. I tried the disc cleaners, etc, nothing worked. I called Magnavox and they told me it only has a 90 day warranty on labor. I got 2 estimates to have the DVD fixed - over $100.00 for a TV/DVD that was used 1 time. It now is a 13" TV - won't play DVD's, CD's at all. I would not purchase this unit again.

We have used this DVD player maybe 6 times. It no longer plays DVDs at all - it keeps displaying "DISC ERROR." Like another reviewer, mine will play audio CDs. I did call Customer Service and once they found out it was out of warranty they would not talk to me unless I paid $15 - which of course I did not do. Based on other reviews, I would say Magnavox is incapable of making a DVD player that can last longer than a couple of months. STAY AWAY FROM THIS ONE UNLESS YOU WANT TO CONTRIBUTE $200 TO THE MAGNAVOX R&D DEPARTMENT TO LEARN HOW TO MAKE A FUNCTIONING DVD PLAYER.

I'm currently on hold with Magnavox. The lady is located in India. I've been on hold for several minutes. Here's my problem:

When I first purchased the unit, it played DVDs fine. After a few weeks, I began having the disk skip or stick during movies. Now, it won't play any DVDs, period.

Mine, however, will play Audio CDs. Get that. So I've tried 15 different dvds that we own, and it won't play any of them anymore, nor rentals, but it will play audio cds.

Many people have experienced the same problem, and the customer service doesn't sound to be very good. But even if they had excellent customer service, I don't think anyone would prefer to buy a machine that's going to force them to jump through all the customer service hoops just a few weeks after buying it.

Austin

I bought this tv/dvd in August 2003 and never really could get the dvd player to work. I called Magnavox on December and the 90 day warranty was out so they would only pay for the part not labor to fix it. They sent 2 replacement parts which were both defective (and took 2 1/2 months to do), then placed all of those parts on hold while they looked into it for 2 months. Then the sent another part and said they check it and it worked. It was also defective! Magnavox has not been helpful at all!!! After 3 parts and 5 1/2 months of it being in the shop, they are going to take over 2 weeks to DECIDE if I can get a replacement tv...which I don't want...and they won't refund my money! I am now dealing with the store I bought it from to try to get my money back. If that doesn't work, my attorney said to take them to small claims court! What an ordeal for a $190 tv!!!! Never again will I own a Magnavox or Philips product!

One of the biggest mistakes I've made in an on-line purchase.

I actually bought this tv for a my grand-children. I didn't attempt to use it for a long time. The dvd player is no good. it works for about 20 minuets and that's it. I waited too long to return it, so it's my loss.

We actually won this through a drawing and it is just wonderful. great picture, and easy to proagram. And don't have to hassle with all the wires. absolutely wonderful.