Top critical review
18 people found this helpful
Keep your receipt
on December 10, 2011
This machine had been purchase at a big box store. The picture was quite nice and it played well initially so eventually I assume I threw away the box and receipt. My picture became quite pixelated and jerky as if the optical system was out of alignment. A disk cleaner did not seem to help. Nor did different disks.
Even though my particular machine was manufactured in april of 2011 the 1 800 606 8610 help line representative said they do not honor the one year manufactures defects if you do not have the actual receipt regardless of the date of purchase or manufacture. The inital sugguestion was to buy a new hdmi cable (do they wear out in 3-4 months too?) Fortunately I know that the store honors warranties even if the Manufacture does not. Magnavox is an old name but the manufacturer is labeled as made in China.
Any manufacturer can have a problem but when they seem to be avoiding warranties it becomes a credability issue.
So keep your receipt if you buy this and make sure you know what the merchants policy is on warranties.