E-Mail @ Work [Paperback]

Jonathan. Whelan (Author)

Book Description

Publication Date: March 27, 2000

"e-mail@work gives a rational overview of the strengths and weaknesses of e-mail in a business environment and it offers practical advice which I am sure both new and existing business e-mail users will find invaluable." - Steve Ballmer, President, Microsoft Corporation "E-mail was introduced into many businesses through the back door and it spread in a uncontrolled way. In order to get the full benefit from e-mail it needs to be harnessed and controlled and your book carries this message in a constructive way. Not only did I enjoy reading it, I found it particular and informative -- I will certainly refer to it again." - Paul Cartwright, Partner, Andersen Consulting You would have thought that we would be pretty good at communications, after all, we humans have been communicating face-to-face for over one million years, even though the early vocabulary was limited to a few basic grunts. During that time we have continuously refined the way and speed with which we communicate with one another from carrier pigeon to the fax we got better and faster. The biggest revolution in communication has to have been email. In 1998 there were 100 million people connected to the Internet. A further 10% are getting connected each year. In fact by the time you have finished reading this another 100 people will be connected. The main way people are using the Internet is to send e-mails. E-mail has reshaped the way today's organisations work. For businesses e-mail has virtually replaced the phone and fax as the communication tool of choice. It's quick, it's easy, and it's cheap. E-mail is no longer just a way of communicating in business - it's a way of doing business. But communication via e-mail is easy to misuse or even abuse from unwittingly sending a virus (like Melissa) or getting endless streams of junk e-mail. It is not a secure method of communicating and can be intercepted and copied to others (as Bill Gates discovered recently).

Editorial Reviews

Amazon.com Review

"E-mail is no longer just a method of communicating in business, it is a way of doing business," writes corporate technology specialist Jonathan Whelan in the opening to E-mail@Work. Accordingly, he offers detailed help for wired companies hoping to use these electronic messages wisely--examining how they actually can be applied to selling products and services, answering external queries, keeping in touch with far-flung personnel, disseminating internal information like reports and agendas, performing various marketing and advertising functions, and projecting a desired image to customers, suppliers, and partners. Just as importantly, Whelan also focuses on ways a company can protect itself from the very real possibility of "e-mail abuse." He begins by unscrambling the key everyday procedures (composing messages that say what they really mean, working with attachments, utilizing filters) that can easily befuddle many e-mailers but are vital for optimizing the medium's most efficient commercial applications. He then addresses the more sophisticated peripheral issues that today's businesses face (developing appropriate usage guidelines, handling legal considerations, allaying security concerns) by combining concise explanations with practical appendices that lay out sample policy statements, legal disclaimers, and confidentiality notices. --Howard Rothman

From the Back Cover

In the time it takes to read the preface of this book, another 200 people will have connected to the Internet for the first time and will be using e-mail.

E-mail is no longer just a method of communicating on business, it is a way of doing business.

If you use e-mail in business, do you honestly know the answers to the following questions?

• What would be the impact on your business if your e-mail system was unavailable for a prolonged period
?
• Does your company have guidelines covering the use of e-mail? Can you be sure that those guidelines are being followed by your employees
?
• Do employers have the right to look at the e-mail messages that their employees send and receive
?
• Can your e-mail messages be used as evidence in a court of law
?
• Do you manager e-mail messages effectively
?
• Do you store them only as long as you need to
?
• Do you back up important messages
?

This book answers all these questions and more.

See all Editorial Reviews

Product Details

• Paperback: 224 pages
• Publisher: Financial Times Prentice Hall (March 27, 2000)
• Language: English
• ISBN-10: 0273644653
• ISBN-13: 978-0273644651
• Product Dimensions: 8.2 x 6.7 x 0.7 inches
• Shipping Weight: 15.5 ounces
• Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #2,888,877 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Most Helpful Customer Reviews

2 of 3 people found the following review helpful:

4.0 out of 5 stars E-mail @ Work - Informative, well written and to the point!, April 23, 2001

By 

Jeroen Weisbrod (Copenhagen, Denmark) - See all my reviews

This review is from: E-Mail @ Work (Paperback)

This book is quite good, if you need to set up guidelines, policies & best practices in any type of business. Whelan gives good advice on information management, security and electronic communication.

4 of 8 people found the following review helpful:

4.0 out of 5 stars E-mail @ Work - Informative, well written and to the point!, April 23, 2001

By 

Jeroen Weisbrod (Copenhagen, Denmark) - See all my reviews

This review is from: E-Mail @ Work (Paperback)

This book is quite good, if you need to set up guidelines, policies & best practices in any type of business. Whelan gives good advice on information management, security and electronic communication.