E-Mail: A Write It Well Guide--How to Write and Manage E-Mail in the Workplace [Paperback]

Janis Fisher Chan (Author)

Book Description

Publication Date: August 2005

In today's fast-paced, competitive business environment, everyone needs to communicate clearly and use time productively. E-Mail: A Write It Well Guide is a user-friendly book that is filled with guidelines, tips, and tools. Discover how to write professional e-mail that gets results, make better use of e-mail time, and avoid problems that can be costly. The book includes questions and exercises.

Editorial Reviews

Review

"...Compare the advice here to the emails you receive daily...it is filled with uncommon good sense..." -- -Jim Knutsen, President, Boatz Knutsen Communications

"...This book...sets the standard for how to communicate clearly and efficiently in a busy global workplace." -- -Buck McGugan, Vice President, Corporate Sales, FedEx Corporate Services

"...This valuable book provides...guidelines for bringing your e-mail up to professional standards..." -- -Deborah Fallows, Senior Research Fellow, Pew Internet and American Life Project

"...explains how to craft clear, well-organized email that gets results...sets the standard for how to communicate clearly..." -- Buck McGugan, Vice President, Corporate Sales, FedEx Corporate Services

"...extremely professional and totally accessible. I learned a lot, and I look forward to using it for training." -- Susan Call, Human Resources Manager, John Wiley & Sons, Inc.

"...extremely professional and totally accessible. I learned a lot, and I look forward to using it for training." -- -Susan Call, Human Resources Manager, John Wiley & Sons, Inc.

"...great advice for crafting clear messages, sending the right message to the right people. . . I recommend it. . ." -- Jill Furman, HR Director, WW Training &Development and HR Communications, Sybase, Inc.

"...great advice for crafting clear messages...recommend it for everyone who could benefit by sending more professional e-mail..." -- -Jill Furman, HR Director, WW Training & Development and HR Communications, Sybase, Inc.

About the Author

Janis Fisher Chan has been developing training programs and conducting classroom training for more than 25 years and is the author of books and self-study guides on writing and other topics. In addition to the writing or co-writing the books in the Write It Well series, she has written four books for the American Management Association's Self-Study Division. A skilled classroom teacher and instructional designer, she has developed and taught workshops in business and technical writing, meeting planning, supervising and managing, interpersonal communication, and other topics. She has taught business and professional writing at the University of California business extension since the early 1980s.

Product Details

• Paperback: 181 pages
• Publisher: Write It Well (August 2005)
• Language: English
• ISBN-10: 0963745581
• ISBN-13: 978-0963745583
• Product Dimensions: 8.9 x 6.8 x 0.5 inches
• Shipping Weight: 10.4 ounces
• Average Customer Review: 4.9 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #938,258 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

32 of 32 people found the following review helpful:

5.0 out of 5 stars Surprisingly Useful, October 25, 2005

By 

Brad Spielman - See all my reviews

This review is from: E-Mail: A Write It Well Guide--How to Write and Manage E-Mail in the Workplace (Paperback)

A surprisingly useful and insightful guide. My first response was that a style guide for email was oxymoronic; and that, I guess, is exactly the author's point. Email is thought to be exempt from the rules of clear communication; but of course, its not. The more concise, and clear, your message is, the more likely you will get a satisfactory response. I consider myself a veteran, long-time, high-volume, email user (Investment Banker: 80+ emails / day) - yet I found much here that I had not thought about before: unique ways to highlight key points, appropriateness of style, effective formatting, etc.. Includes time saving tips, strategies for managing email, and the obligatory reminders of the permanence of email, and the common pitfalls of casual usage in corporate settings. Highly recommended.

25 of 25 people found the following review helpful:

5.0 out of 5 stars Useful Training Resource, September 22, 2005

By 

Wanda Ingmire "Training Manager" - See all my reviews
(REAL NAME)   

This review is from: E-Mail: A Write It Well Guide--How to Write and Manage E-Mail in the Workplace (Paperback)

Helping people learn to write clearly, efficiently, and effectively is an ongoing process. This book is exactly the kind of resource I'm always looking for. It's comprehensive, yet very easy to use. The information is accurate and addresses all the issues that continually come up when people use e-mail to communicate (which is much of the time). The questions and suggested activities make the book ideal for individual learning, team study programs, and workshops. And the checklists, which can be downloaded from the publisher's Web site, [...], make great handouts to reinforce training. I will certainly use this book in our e-mail and writing classes and I strongly recommend it for anyone who is responsible for helping others improve their writing and their use of e-mail in particular. Wanda Ingmire, IT Knowledge Services, APL Limited

18 of 18 people found the following review helpful:

5.0 out of 5 stars The Best Book on E-Mail Style and Etiquette, September 19, 2005

By 

Jane Straus "author" - See all my reviews

This review is from: E-Mail: A Write It Well Guide--How to Write and Manage E-Mail in the Workplace (Paperback)

As the author of an English reference guide/workbook, I think this book is exceptionally helpful to everyone needing to send out professional e-mails. E-mail has just about replaced informal memos and even reports. Therefore, we all need to learn how to convey the right tone, present a professional image, get our messages across clearly, learn the etiquette of e-mail, and avoid the pitfalls and hazards that e-mail technology poses. The author provides excellent, relevant examples and lays the material out in a logical, easy-to-understand fashion. I highly recommend it to individuals, HR departments, and training professionals.
Jane Straus
Author of The Blue Book of Grammar and Punctuation
and
Enough Is Enough! Stop Enduring and Start Living Your Extraordinary Life