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Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate Conflict Hardcover – May 1, 2012

4.3 out of 5 stars 21 customer reviews

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Frequently Bought Together

  • Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate Conflict
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  • Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
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  • Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work
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Editorial Reviews

From the Back Cover

Praise for Make Difficult People Disappear

"Make Difficult People Disappear goes beyond personality profiles and difficult people…It's a must-read for leaders wanting to improve themselves, their teams, and their organizations."
Phillip Vincent, Field enablement Lead, LATAM, Canada, Microsoft Corp.

"If your focus is on developing a strong team, improving your guest’s experience, and reducing your own leadership stress…read this book."
Terry Prather, president, SeaWorld Orlando

"Have you ever wondered if you are the difficult person that others want to make disappear? If so, this engaging fable is for you. It will help you identify traits and actions in your own life and produce dynamic, fully functioning teams within your organization."
Michael Mowdy, CLU, ChFC, Agent, State Farm Insurance

"Everyone has at least one person they wish would disappear. Exit Houdini, enter Monica. Monica has crafted the answers that you can use the minute you buy, read, and implement this book."
Jeffrey Gitomer, author of The Little Gold Book of YES! Attitude

"A wise bit of advice from a woman who knows what she's doing when it comes to leadership!"
Imad Raad, Ground Safety/Security Manager, Royal Jet Group

"The journey up the corporate ladder can be filled with difficulty labels, particularly for women. But, this book finally proves that it isn't all about gender or position, but who we are and what we say, Four words: BUY IT. READ IT."
Kathleen Leischen, Sr. Director of Marketing Research, Office Depot

About the Author

Monica Wofford, CSP, is the CEO of Contagious Companies, Inc., a training and consulting firm specialzing in the transformation of managers from those promoted, but perhaps not prepared, into high performing leaders. She’s had the privilege of working with organizations such as Estee Lauder, the United States Mint, the FAA, SeaWorld, and the Department of Education, and has engaged audiences in all fifty United States and seventeen Countries. When not serving clients and leading her own team, Monica is an active member of the National Speakers Association and the International Society for Performance Improvement.
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Product Details

  • Hardcover: 196 pages
  • Publisher: Wiley; 1 edition (May 1, 2012)
  • Language: English
  • ISBN-10: 111827380X
  • ISBN-13: 978-1118273807
  • Product Dimensions: 5.7 x 0.8 x 8.7 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Best Sellers Rank: #952,262 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

Format: Hardcover
Length: 3:41 Mins
Knowing how to deal with difficult people is essential in life. Monica Wofford shows how you can eliminate the difficult people in your life through some creative measures. She accomplishes this with a delightful fictional story that teaches us how to deal with difficult people. In this book, you'll discover how you can work with others and even understand yourself better. I highly recommend this book.
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Format: Hardcover Verified Purchase
When I stumbled across the book "Make Difficult People Disappear", I was hoping it was a "how-to" manual, but alas, it was not to be. I've read many books in this genre, but none has so grabbed my attention, so fast! The Authors' style draws one right into the story in a way few books do. As you read of Cybil's journey, you begin a slow, but impactful series of Ah-ha moments. The way Ms. Wofford skillfully guides the reader to the key points while using humor and just plain old fun, makes this a joy to read. I get the feel from the way this is written, that it is a message the author passionately believes. I have now read this book through twice. I've given away my copy and am buying at least a dozen more to give to those I know, that will appreciate and benefit from this book. If you haven't guessed by now, I have a very strong opinion about this work. I see it ending up in the "Think and Grow Rich" category of classic "change your thinking" style of books. I strongly recommend this book, especially if most of the people in your life are indeed difficult and you would like them to disappear.
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Format: Hardcover
About Monica's new book: The story really hits the mark in terms of achieving a way to communicate the value of what you (aka the trainer) do for people in organizations. I learned to care about the characters as I read through it. I especially wanted to know if Cybil could shift and how, especially given that her husband is a Relater. Monica's narrative took me through that journey and delivered a satisfying and believable ending.

I'm predominantly a Relater (other categories tied with 3 checkmarks each in the easy-to-complete test), which is another reason the book resonated with me. I found it to be a truly enjoyable experience in giving words to human behavior and practical clues for better relationships.

Clear, well-written, fun to read, insightfully valuable.
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Format: Hardcover
Make Difficult People Disappear is a long overdue book. As a business advisor for three decades, people challenges are at the root of 80+% of organizational issues. This narrative provides perspective, insight, and technique for mastering the challenging people who are in our lives or cross our paths.

The author, Monica Wofford, is an expert in the CORE Map Profile tool. Several times, I've had the pleasure of watching her present the practicalities and patterns of the CORE Map content. In this easy-to-read book she brings this system to life in an entertaining and enlightening read.

One caution: When reading this book, you just might find yourself disappearing! In a sense, we're all a difficult person for differing profiles. As a result of this book, I'm better equipped to sort the truly cantankerous from those whose profile and patterns are foreign to my way of thinking and being. Hopefully, I'm a more gracious person as a result of being better equipped to recognize the clashing of profiles versus the true jerks.

Making Difficult People Disappear is one of those books that I'm already recommending to my clients. It is obviously appropriate for those situation were the battle lines are drawn and swords are crossing. The less subtle, but perhaps even more appropriate, situation is where conflict isn't so readily apparent. In those situations, the benefits of a different profile are often missing in the team mix. The organization risks paying a high price for such likeness. In other words, some "difficult people" bring tremendous benefit to the team from their different vantage point.

Read this book and let the message sink in. Remember this book the next time you find yourself facing a "difficult person." Re-read this book then.
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Format: Hardcover Verified Purchase
I purchased this book for obvious reasons (see title) and found each chapter to be informative, easy to read, and useful. When I was done with the book, I was better able to understand that others were dealing with their own baggage and experiencing the world in their own frames of reference. Wofford has four categories and they ring true.

Want to get along with other better at work and at home and on the way to work, well this book won't fix your problems (since if you are like me, you realize YOU are the difficult one!), but it will give you a chance to consider your life experiences from a slightly different perspective AND that just might fix your problems!

Thanks, Ms. Wofford!
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Format: Hardcover
As I was lucky enough to attend this trainers talk during one of my company quarterly meetings, I was really excited to get more in depth with the 4 different types of personalities. I think my favorite part(s) were how she was able to use the information she was getting to better understand her husband and son. It helped my mind escape the work place "box" and really see how everyone really stands out with each of these characteristics. In short, your book really helped me put myself in the other "difficult" persons shoes and I sure hope I've become a better person for it. ;]
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