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Make Their Day!: Employee Recognition That Works Paperback – May 10, 2003

ISBN-13: 978-1576751978 ISBN-10: 157675197X Edition: 1st

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Product Details

  • Paperback: 191 pages
  • Publisher: Berrett-Koehler Publishers; 1 edition (May 10, 2003)
  • Language: English
  • ISBN-10: 157675197X
  • ISBN-13: 978-1576751978
  • Product Dimensions: 9.1 x 6.1 x 0.5 inches
  • Shipping Weight: 6.4 ounces
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Best Sellers Rank: #1,006,936 in Books (See Top 100 in Books)

Editorial Reviews

Review

"For years I've said the key to developing people and creating great organizations is to catch people doing things right. In Beyond Plaques and Rewards you'll learn how to best recognize others for their contributions." - Ken Blanchard, coauthor of The One Minute Manager[registered] and Whale Done![trademark]; "The first time I've seen this issue so sharply articulated, with real solutions to a very basic need. We all need recognition; but only if it is genuine and individual to each of us." - Mike Marcum, Vice President of Corporate Sales, FedEx Freight; "This book is chock full of ideas that work. Read it, and you will come away with a profound understanding of the kind of recognition your people Really value and respond to. Hint: it's not the T-shirts, plaques, trips, trinkets, and other stuff you've been wasting money on!" - Bill Catlette, coauthor of Contented Cows Give Better Milk.; "Anyone who manages anyone should read this book. If you're going to spend time (or money) on rewards or recognition, you might as well get maximum return on your investment. Follow Cindy's suggestions and there's no doubt you'll do that. You'll have engaged, happy employees who want to stick around and do their best for you!" - Sharon Jordan-Evans, President, Jordan Evans Group and coauthor of Love 'Em or Lose 'Em: Getting Good People to Stay

From the Author

As the author of Make Their Day!, I’m aware that most managers and supervisors are extremely overworked. If you are a manager or supervisor, you probably don’t have the time to add anything else to your workday. It is precisely with you in mind that I wrote Make Their Day! The book shows you how to improve morale, productivity, and profits without increasing your workload. It demonstrates how simple and inexpensive effective recognition can be and still produce amazing results.

In researching Make Their Day! employees from around the country shared their perspective on recognition that they find both meaningful and memorable. Ken Blanchard, Bob Nelson, Robert Levering, and many others have endorsed Make Their Day! because it provides practical advice that you can put to immediate use.

Cindy Ventrice
Author


More About the Author

Cindy Ventrice is a leading expert in the field of employee recognition. Her research into recognition that employees find meaningful is the basis of recognition initiatives worldwide.

She has worked with executives, managers, and supervisors in over 20 countries, helping them to create a work environment where people feel valued and motivated. Over 10,000 receive her recognition tips each week.

Cindy speaks to thousands of people each year about what provides meaningful recognition. With years of experience in improvisational theater, her presentations are both entertaining and relevant. She speaks to a variety of associations including SHRM, ASTD, RPI, and BCHRMA, as well as to corporations. Previous clients have included Cisco, MIT, Wells Fargo, State Farm, and Bell Canada.

Customer Reviews

4.8 out of 5 stars
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See all 13 customer reviews
I found the book easy to digest.
Banjo
We would all be a lot happier if our efforts were recognized in meaningful ways as suggested by Cindy Ventrice.
Marilyn Manning
She also provides some excellent surveys to help you assess the current situation in your organization.
William L. Mince

Most Helpful Customer Reviews

22 of 23 people found the following review helpful By A Customer on April 30, 2003
Format: Paperback
If you want to learn how to better recognize employees in your organization or if you're not satisfied with how your workplace recognizes your contributions, buy this book. It explains how to give recognition that is **meaningful** and matters. It also introduces the innovative concept of self-recognition. If you're not getting the recognition you want at work, there are things you can do to recognize yourself and feel more satisfied. A must read for human resource professionals, managers, execs, and every employee. The ideas in the book have made a very positive difference for how I recognize myself and others at work.
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20 of 22 people found the following review helpful By A Customer on May 16, 2003
Format: Paperback
Super book!! If you follow the advice in Make Their Day! your employees will be more fulfilled, more productive, and confident. It outlines simple and efficient ways to recognize employees wihtout taking time out from busy schedules and without spending money. As a manager, I believe that recognition is the cornerstone of exemplary performance.
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9 of 9 people found the following review helpful By Matthew R. Polkinghorne on August 21, 2008
Format: Paperback
In a very logical, witty, and meaningful way, Cindy Ventrice illuminates key ideas associated with employee recognition, personal recognition, and the fundamental concept of recognition. On a deeper level, she fleshes out the compelling importance of what is means to 'really' give any person in any area of life what they need to feel genuinely valued as a human being.

In one of her case examples she discusses the behavioral/recognition styles of "Design Octaves". This company gives their employees a trip to Hawaii after completing ten years of service. Again though, it is not just the reward of flying to Hawaii expenses paid. Rather it is the value and meaning in the message that the company conveys to the employee "We are sending you to Hawaii because our company greatly values your loyalty, integrity, and upbeat attitude towards work, productivity, and a team oriented spirit."

By identifying the real psychological and emotional needs of the employee, Cindy goes to the root of what we all really want out of life - an individual purpose and interconnectedness in what we do day in and day out with the people around us.

"Make Their Day" is an excellent and worthwhile business management
book/tool that will keep you on your toes and engaged in the crucial psychological topic of "employee recognition" or "human recognition".

Matthew R. Polkinghorne
Graduate Student
Alliant International University
Marshall Goldsmith School of Management
San Diego, Scripps Ranch Campus
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8 of 8 people found the following review helpful By Lynn Hunsaker on June 10, 2008
Format: Paperback Verified Purchase
This book is right on - a great guide to preventing the pitfalls that can hamper a recognition program, exploring common myths and practical tips about the roles of HR and managers and recognition methods. During my own experience of leading a team recognition program several years for a $5B company, I developed an appreciation for the useful advice in "Make Their Day!" in making meaningful recognition a valuable tool in the success of initiatives and company culture. The examples and case studies are just long enough to illustrate real-life application of the author's many nuggets of advice, and every chapter ends with a "Taking Action" list of suggestions for successful recognition program implementation. For another quick read with step-by-step tips, I also recommend: Metrics You Can Manage For Success and Customer Experience Improvement Momentum.
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12 of 14 people found the following review helpful By Rolf Dobelli HALL OF FAME on February 29, 2004
Format: Paperback
Author Cindy Ventrice, a management consultant specializing in employee morale, suggests ways to give recognition, not just rewards, to help employee morale and productivity. While some of her tips may sound familiar to those who have read other books on this subject, she is particularly helpful when she suggests which types of rewards work best, and for which employees. She incorporates psychological motivational theory and suggests measurement tools that will give you feedback on which techniques are most effective. We recommend this generally solid book to top executives, managers, HR personnel, workshop leaders and trainers handling employment issues. And, by the way, we really appreciate you. You're doing swell work. Thanks.
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8 of 9 people found the following review helpful By Marilyn Manning on November 15, 2003
Format: Paperback
Recognition is one of the key management practices that is often overlooked. This book gives the reader lots of easy to implement ideas and a variety of solutions. All managers should keep this practical guide visible in their office. We would all be a lot happier if our efforts were recognized in meaningful ways as suggested by Cindy Ventrice. She gives simple answers to a universal problem.
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5 of 5 people found the following review helpful By A. Gyhra on September 3, 2008
Format: Paperback
I watched a webinar about Make Their Day and it was great. I can't wait to use Cindy's ideas.
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