Make Their Day! Employee Recognition That Works - 2nd Edition [Paperback]

Cindy Ventrice (Author)

Book Description

Publication Date: May 1, 2009

Give Morale, Productivity, and Profits a Genuine, Lasting Boost

How is it that companies spend billions on recognition programs, yet most employees feel unrecognized? Here Cindy Ventrice zeroes in on what truly makes employees feel valued and lays out proven recognition tactics that will provide a genuine, lasting boost for your business. Ventrice demonstrates that integrating the intangible rewards people crave—praise, thanks, opportunity, and respect—into the daily routine is far more effective than typical recognition awards, events, perks, and privileges, and she shows exactly how to do it. Follow her advice and you’ll save money while obtaining better results than ever before.

This second edition features new examples from innovative companies like Best Buy, Cisco Systems and Google, as well as detailing how to provide recognition in increasingly virtual workplaces, account for cultural differences in reward preferences, and ensure that rewards are perceived as fair and equitable.

Editorial Reviews

About the Author

Cindy Ventrice is president of Potential Unlimited Seminars, a consulting company that helps improve performance by improving work relationships. Her clients include Wells Fargo, Cisco Systems, MIT, Stanford University, State Farm Insurance, and Bell Canada.

Product Details

• Paperback: 220 pages
• Publisher: Berrett-Koehler Publishers; Second Edition edition (May 1, 2009)
• Language: English
• ISBN-10: 1576756017
• ISBN-13: 978-1576756010
• Product Dimensions: 8.9 x 6 x 0.6 inches
• Shipping Weight: 12 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (13 customer reviews)
• Amazon Best Sellers Rank: #77,819 in Books (See Top 100 in Books)

More About the Author

Cindy Ventrice is a leading expert in the field of employee recognition. She has worked with executives, managers, and supervisors in over 20 countries, helping them to create a work environment where people feel valued and motivated. She speaks to thousands of people each year about what provides meaningful recognition. With years of experience in improvisational theater, her presentations are both entertaining and relevant. She speaks to a variety of associations including SHRM, ASTD, RPI, and BCHRMA, as well as to corporations. Previous clients have included Cisco, MIT, Wells Fargo, State Farm, and Bell Canada.

Customer Reviews

Most Helpful Customer Reviews

19 of 19 people found the following review helpful:

5.0 out of 5 stars Make Their Day! Employee Recognition That Works, May 6, 2009

By 

Steven Ohm (Portland, OR, USA) - See all my reviews

This review is from: Make Their Day! Employee Recognition That Works - 2nd Edition (Paperback)

You may pick up this 2009 edition of Make Their Day! to learn some things about improving your abiity to recognize others. It will certainly help you accomplish that. However, if you really take to heart the facts, examples and guidance that Cindy Ventrice provides, you will become a more respected and effective leader. Ms. Ventrice does a terrific job of showing you how to build a solid foundation of trust, respect, and caring that is essential if your attempts at recognition are to be believed and ultimately effective. It will help you establish or improve relations with others, and as Ms. Ventrice says, "Next to relationships, everything else is secondary."

Whether you want to create an organization-wide recognition program or just get better yourself, in your own department, you will find insightful information. And so many of the ideas shared have little or no cost. So even in tough economic times, you will deiscover opportunities to improve recognition without breaking your budget.

With nearly 30 years of supervisory and management experience, it was enjoyable reading about things that I do right, things that I had forgotten and need to re-establish, and to learn some new skills and/or methods. FASTER meetings was a particularly interesting concept that has great potential for helping people self-recognize.

As a manager I appreciated how Ms. Ventrice showed the importance of tying recognition to corporate values, goals, and measurement. After all, we want to encourage the right behaviors, ones that support our corporate direction, and to know if our efforts are achieving the desired results.

12 of 12 people found the following review helpful:

5.0 out of 5 stars Make Their Day Makes Mine!, May 1, 2009

By 

Robert Thompson "Author, Speaker, Executive C... (San Francisco Bay Area) - See all my reviews
(REAL NAME)   

This review is from: Make Their Day! Employee Recognition That Works - 2nd Edition (Paperback)

The first edition of Make Their Day made plenty of mine. And the second is even more valuable.

I have been coaching executives, from the most senior to the most junior, for more than 15 years and have used Cindy's book religiously with all of them. I have counseled thousands to read it and use the information tucked inside.

In a small package, Make Their Day can make a huge impact in your life and in the lives of those around you.

If your goal is to create your legacy masterpiece and assist others in creating theirs, you need to absorb Make Their Day. Then commit to the principles and ideas inside.

Without commitment, nothing changes. Not you. Not them. Nothing.

6 of 6 people found the following review helpful:

5.0 out of 5 stars Excellent, every angle covered!, November 30, 2009

By 

Christopher Littlefield (Boston, MA) - See all my reviews
(REAL NAME)   

This review is from: Make Their Day! Employee Recognition That Works - 2nd Edition (Paperback)

"I stumbled upon Make Their Day on Amazon when I went to purchase The Carrot Principle by Adrian Gostick and Chester Elton. I purchased Make Their Day on a whim and since have been blown away by the depth of content in this book.