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Make Their Day! Employee Recognition That Works - 2nd Edition Paperback


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Product Details

  • Paperback: 220 pages
  • Publisher: Berrett-Koehler Publishers; Second Edition edition (May 1, 2009)
  • Language: English
  • ISBN-10: 1576756017
  • ISBN-13: 978-1576756010
  • Product Dimensions: 8.9 x 5.9 x 0.5 inches
  • Shipping Weight: 12 ounces (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Best Sellers Rank: #128,822 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Cindy Ventrice is president of Potential Unlimited Seminars, a consulting company that helps improve performance by improving work relationships. Her clients include Wells Fargo, Cisco Systems, MIT, Stanford University, State Farm Insurance, and Bell Canada.

More About the Author

Cindy Ventrice is a leading expert in the field of employee recognition. Her research into recognition that employees find meaningful is the basis of recognition initiatives worldwide.

She has worked with executives, managers, and supervisors in over 20 countries, helping them to create a work environment where people feel valued and motivated. Over 10,000 receive her recognition tips each week.

Cindy speaks to thousands of people each year about what provides meaningful recognition. With years of experience in improvisational theater, her presentations are both entertaining and relevant. She speaks to a variety of associations including SHRM, ASTD, RPI, and BCHRMA, as well as to corporations. Previous clients have included Cisco, MIT, Wells Fargo, State Farm, and Bell Canada.

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Customer Reviews

4.7 out of 5 stars
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See all 21 customer reviews
I found the book easy to digest.
Banjo
As a manager I appreciated how Ms. Ventrice showed the importance of tying recognition to corporate values, goals, and measurement.
Steven Ohm
As you can tell I am a fan of this book and for good reasons, I think.
John P. Schuster

Most Helpful Customer Reviews

20 of 20 people found the following review helpful By Steven Ohm on May 6, 2009
Format: Paperback
You may pick up this 2009 edition of Make Their Day! to learn some things about improving your abiity to recognize others. It will certainly help you accomplish that. However, if you really take to heart the facts, examples and guidance that Cindy Ventrice provides, you will become a more respected and effective leader. Ms. Ventrice does a terrific job of showing you how to build a solid foundation of trust, respect, and caring that is essential if your attempts at recognition are to be believed and ultimately effective. It will help you establish or improve relations with others, and as Ms. Ventrice says, "Next to relationships, everything else is secondary."

Whether you want to create an organization-wide recognition program or just get better yourself, in your own department, you will find insightful information. And so many of the ideas shared have little or no cost. So even in tough economic times, you will deiscover opportunities to improve recognition without breaking your budget.

With nearly 30 years of supervisory and management experience, it was enjoyable reading about things that I do right, things that I had forgotten and need to re-establish, and to learn some new skills and/or methods. FASTER meetings was a particularly interesting concept that has great potential for helping people self-recognize.

As a manager I appreciated how Ms. Ventrice showed the importance of tying recognition to corporate values, goals, and measurement. After all, we want to encourage the right behaviors, ones that support our corporate direction, and to know if our efforts are achieving the desired results.
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14 of 14 people found the following review helpful By Robert Thompson on May 1, 2009
Format: Paperback
The first edition of Make Their Day made plenty of mine. And the second is even more valuable.

I have been coaching executives, from the most senior to the most junior, for more than 15 years and have used Cindy's book religiously with all of them. I have counseled thousands to read it and use the information tucked inside.

In a small package, Make Their Day can make a huge impact in your life and in the lives of those around you.

If your goal is to create your legacy masterpiece and assist others in creating theirs, you need to absorb Make Their Day. Then commit to the principles and ideas inside.

Without commitment, nothing changes. Not you. Not them. Nothing.
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7 of 7 people found the following review helpful By Christopher Littlefield on November 30, 2009
Format: Paperback
"I stumbled upon Make Their Day on Amazon when I went to purchase The Carrot Principle by Adrian Gostick and Chester Elton. I purchased Make Their Day on a whim and since have been blown away by the depth of content in this book.
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7 of 7 people found the following review helpful By Amy B. Shannon on September 9, 2009
Format: Paperback
This book is amazing - it is filled with practical examples of employee recognition programs! I have shared many of Cindy's ideas with my clients and they have implemented them with success. Employee recognition is on the rise in these tough economic times. I highly recommend purchasing this book for quick practical application!
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6 of 6 people found the following review helpful By Larry Underwood on March 14, 2010
Format: Paperback
After spending 26 years as a high level executive in corporate America, I witnessed some diverse management styles over the years; those who were most successful seemed to focus much of their attention on maintaining good employee relations, using the very same techniques advocated by the author of this book, Cindy Ventrice. Those who treated employees like replaceable cogs in a machine, with no regard for their feelings, usually produced less than stellar results. Surprised?

What surprises me is that the vast majority of corporate America really hasn't figured this stuff out; maybe it's the pressure coming down from the CEOs to produce the bottom-line results necessary to stay employed. It's a vicious cycle; everybody's afraid of getting fired; finger-pointing and micro-management permeate the organization, while employee morale and productivity suffers. Sound familiar?

It doesn't have to be that way; for anyone who depends on maximizing employee engagement to be successful in their careers (that's you!), I highly recommend picking up a copy of this terrific book. Like all great concepts, the simplicity is profound; it's based on treating people with respect and dignity, thanking them on a regular basis for what they do, while giving them clearly stated goals to keep them fully engaged in the process called "work".

If you're the head-honcho, you may want to buy 'em by the case to dole out to everyone in management. You can thank the author later.
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6 of 6 people found the following review helpful By John P. Schuster on September 3, 2009
Format: Paperback
Cindy Ventrice is the expert's expert on the power of recognition. She describes the whys for deeper understanding, and adds all the what, the who, the how that you will need to do recognition the way it should be done. I have recommended Make Their Day countless times when I get all those sticky questions of fairness, effectiveness, finding unique ways to do this. As you can tell I am a fan of this book and for good reasons, I think. If it has a weakness, I think she could have made the book longer with even more examples.

- John P. Schuster, author, executive coach, public speaker
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6 of 6 people found the following review helpful By Midwest Book Review on August 13, 2009
Format: Paperback
Why do most employees feel unrecognized despite companies spending money on them? What different recognition programs could help fuel morale and productivity? Any manager or business library needs MAKE THEIR DAY! EMPLOYEE RECOGNITION THAT WORKS, which appears here in a second revised, updated and expanded edition with tested ways to boost morale and profits. From building recognition programs that work to partnering with administrators and checking cultural expectation to be sure recognition is meaningful, this is a business guide any manager needs.
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