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Most Helpful Customer Reviews
5.0 out of 5 stars
one of the best books I have ever read about US business.,
By wqian@pop.uh.edu (Houston) - See all my reviews
This review is from: Making It in America: Proven Paths to Success from 50 Top Companies (Paperback)
Speaking to hundreds of GMs of Chinese travel agencies, I have highlighted 11 points enuciated in this book, points I believe applicable in China's travel business, such as Bill Gates' "Scanning the horizon constantly", and Motorola's pursuit of "total cuostomer satisfaction." Thanks to the co-authors.Wei Qian, Visiting Scholar at Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston and Vice-President of China Tourism Institute in Beijing. My email address: wqian@pop.uh.edu
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