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Most Helpful Customer Reviews
14 of 14 people found the following review helpful:
1.0 out of 5 stars
If a company won't stand behind its own product, what does that say?,
By
This review is from: Making Memories Paper Trimmer, 12 Inch-by-12 Inch, Black (Kitchen)
It's rare for someone to go against the scrapbooking grain so I'm hopeful you'll read this review with an open mind.When my previous trimmer cut one too many crooked lines, I bit the bullet and started the search for a new one. After extensive research, I decided to go ahead and buy the Making Memories trimmer. I gasped at the price, but pulled out my discount coupon and sorta justified it. I haven't worked in 13 months, so this was a major decision for me! Great trimmer, I thought, when I first pulled it out of the box. Looks gorgeous, sturdy ... which it must be considering its really heavy weight. (This is not a trimmer for those with comprised strength in their hands/wrists. Not only is it very heavy, the ruler they want you to use to hold paper in place -- kind of stupid since it's only a sheet at a time -- is SUPER strong, VERY difficult to pry off.) So I was a bit surprised to find it could only cut up to cardstock, and only one or two sheets at a time. But the other trimmers were like that, right? And this one's blade self-sharpens, so I'd never, ever need to worry about the blade. So I put it to work, making Christmas surprise boxes for my year's cards. It was incredibly difficult at first to pull the blade back and forth ... but I figured it was breaking in or something, and eventually it did ease up. What did NOT ease up was the horrible squealing noise! It's what others have described, and it truly is ear-piercing, fingers-on-the-chalkboard bad. I saw some posts that talked about a couple of drops of sewing machine oil, but this is a paper cutter!! OK. Holidays pass, it's busy, have a couple of birthdays and use the trimmer pretty sparsely till about a week and a half ago. Pulled it out and brought it to a class at a local scrapbook store. Used it, and it actually jaggedy-edge ripped my paper. I tried blowing out the bits of paper dust I could see inside the groove, but no improvement. So I called Making Memories the next business day. The woman who answered was pleasant, but very, very rushed. She threw out a couple of answers to my questions but obviously was in a hurry to move on. Turns out, my blade was out of alignment and she'd e-mail me an instruction sheet to realign it. That horrible noise? It's the arm where the blade slides along ... just a couple of drops of oil, she said. I couldn't even get a "Thank you" out before the phone was hung up. The e-mail arrived seconds later. Wow, I thought. Kinda scary that this is such a big problem they have an insta-e-mail response. So I followed the instructions and it turned out that yes, indeed, my blade was out of alignment. It's not suppose to be in the groove where all the paper dust has been trapped. It's suppose to be OUTSIDE the edge. (OK. WHY is there a groove there in the first place? It's not like something slides along there. Design flaw for sure.) SO I moved it back into place and pulled the blade back and forth a few times to resharpen it, as instructed. WOW! Not only was the horrible squealing noise gone, the blade zipped along the track like butter ... just like all the reviews said!! Only ... my paper was not being evenly cut. Still. I tred a few more times, and no luck. Decided to call MM back. Go to the Web site and request a replacement product, I was told. I did, and then was told I needed to furnish a receipt. Well, after I'd had the trimmer for a few weeks, I recycled the receipt and the box. With so many glowing reviews, why would I need to keep it? After much back and forth, I got absolutely nowhere. And guess what? They don't bother to sell the blade or blade compartment by itself. So now I have a piece of landfill-er. I don't understand, 1. WHY isn't there a warranty card to return? 2. WHY are there NO instructions to indicate such a problem exists? Apparently if people try to cut inappropriate amounts of paper, it's going to throw the blade out of alignment. I never did this, and in fact am certain that my blade was out of alignment the entire time I had the trimmer. How would I have known? But it's a big enough problem they have a ready-to-send e-mail. I went around and around and around, pointing out how much money has been invested in this company by the scrapping community, and every other sentence in response was, "I'm really so very sorry." Well, I'm really so very sorry I ever bought this product, and I sincerely hope that after reading my story you will reconsider your purchase. This was a major thing for me, and now I feel like I was selfish in taking money from my family to buy something for myself. I was hopeful I could sell some crafts this summer to bring in a little bit of money, but I won't have a trimmer to help in this.
3 of 3 people found the following review helpful:
1.0 out of 5 stars
Going to the trash,
By scrappyhare (Houston, Texas USA) - See all my reviews
This review is from: Making Memories Paper Trimmer, 12 Inch-by-12 Inch, Black (Kitchen)
I have had this trimmer for almost 2 years now. I was in love with it at first, in spite of the hefty price tag. I loved that it folded out to support the full size of a 12x12 sheet of paper, instead of just a swing arm. I loved that you don't have any parts to replace. And I loved that you could actually SEE the grid (instead of it being just engraved like on the EK Success Cutterpede).Then the grid started wearing off. Now it's completely gone in many places. My friend has the same trimmer and her plastic guard broke (MM did send her a replacement). I have to rely on the grid to line up my paper, because the edges at the top and bottom are not perpendicular to the cutting edge. Well neither is the grid!!! No matter what I do I can't get a straight cut on this thing. The magnetic ruler is ridiculously difficult to pry off once you set it on the trimmer. This trimmer does NOT like to make skinny cuts (less than 1/8"). It's actually torn my paper on occasion. I have to wonder how sharp the blade really is, since it refuses to cut page protectors, although many people I know do so on their (different) trimmers with ease. And my biggest beef, the ruler markings don't have 1/16th measurements, so I am always having to eyeball it. Long story short, don't waste your money on this one. I am now in the market for a more professional model, probably a guillotine.
2 of 2 people found the following review helpful:
5.0 out of 5 stars
Best one,
Amazon Verified Purchase(What's this?)
This review is from: Making Memories Paper Trimmer, 12 Inch-by-12 Inch, Black (Kitchen)
I have tried all kinds of paper cutters but this is the best one. I used the one at my local scrapbook store and it far surpassed the others. It is certainly more expensive than the others I tried, but well worth the price.
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