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Making It Right: Healthcare Service Recovery Tools, Techniques, And Best Practices (Press Ganey) [Paperback]

Paul Alexander Clark (Author), Mary P. Malone (Author)

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Book Description

Publication Date: November 15, 2005 | Series: Press Ganey

This indispensable service recovery guide made is possible by a unique partnership between HCPro and Press Ganey. Rely on this dependable, authoritative resource to create, implement and maintain a service recovery program that achieves: high patient satisfaction, profitable financial returns, regulatory compliance, and measurable results.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } This indispensable service recovery guide made is possible by a unique partnership between HCPro and Press Ganey. Rely on this dependable, authoritative resource to create, implement and maintain a service recovery program that achieves: high patient satisfaction, profitable financial returns, regulatory compliance, and measurable results.

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This item: Making It Right: Healthcare Service Recovery Tools, Techniques, And Best Practices (Press Ganey) by Paul Alexander Clark Paperback
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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard Berry Hardcover
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Product Details

Paperback: 202 pages
Publisher: HCPro, Inc.; Bk&CD-Rom edition (November 15, 2005)
Language: English
ISBN-10: 1578397243
ISBN-13: 978-1578397242
Product Dimensions: 10.8 x 8.3 x 0.6 inches
Shipping Weight: 1.3 pounds (View shipping rates and policies)
Amazon Best Sellers Rank: #1,309,705 in Books (See Top 100 in Books)

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