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Making TQM Work: Quality Tools for Human Service Organizations (Surfactant Science Series)
 
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Making TQM Work: Quality Tools for Human Service Organizations (Surfactant Science Series) [Hardcover]

John Joseph Gunther (Author), Frank Hawkins (Author)
5.0 out of 5 stars  See all reviews (1 customer review) |

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Book Description

ISBN-10: 0826111874 | ISBN-13: 978-0826111876 | Publication Date: April 1999
...a book of experiential exercises written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management.

Product Details

  • Hardcover: 129 pages
  • Publisher: Springer Publishing Company (April 1999)
  • Language: English
  • ISBN-10: 0826111874
  • ISBN-13: 978-0826111876
  • Product Dimensions: 9 x 6.1 x 0.3 inches
  • Shipping Weight: 7 ounces
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #2,175,681 in Books (See Top 100 in Books)

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More About the Author

› Visit Amazon's John Joseph Gunther Page
John Joseph Gunther
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2 of 2 people found the following review helpful:
5.0 out of 5 stars Superior training and college text with relevant exercises., August 7, 1999
By A Customer
This review is from: Making TQM Work: Quality Tools for Human Service Organizations (Surfactant Science Series) (Hardcover)
Gunther and Hawkins do excellent worik in reframing TQM into a human service perspective. Following a comprehensive overview of the principles of TQM the authors present actual cases of human service organizations utilizing TQM. the authors epilogue and guide for implementation are valuable adjuncts for any TQM initiative. This text is must reading for human service managers.
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