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2 of 2 people found the following review helpful:
5.0 out of 5 stars
Superior training and college text with relevant exercises.,
By A Customer
This review is from: Making TQM Work: Quality Tools for Human Service Organizations (Surfactant Science Series) (Hardcover)
Gunther and Hawkins do excellent worik in reframing TQM into a human service perspective. Following a comprehensive overview of the principles of TQM the authors present actual cases of human service organizations utilizing TQM. the authors epilogue and guide for implementation are valuable adjuncts for any TQM initiative. This text is must reading for human service managers.
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Making TQM Work: Quality Tools for Human Service Organizations (Surfactant Science Series) by John Joseph Gunther (Hardcover - Apr. 1999)
Used & New from: $5.86
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