Making Things Happen: Mastering Project Management (Theory in Practice) [Paperback]

Scott Berkun (Author)

Book Description

Publication Date: April 1, 2008 | ISBN-10: 0596517718 | ISBN-13: 978-0596517717 | Edition: Revised

In the updated edition of this critically acclaimed and bestselling book, Microsoft project veteran Scott Berkun offers a collection of essays on field-tested philosophies and strategies for defining, leading, and managing projects. Each essay distills complex concepts and challenges into practical nuggets of useful advice, and the new edition now adds more value for leaders and managers of projects everywhere. Based on his nine years of experience as a program manager for Internet Explorer and lead program manager for Windows and MSN, Berkun explains to technical and non-technical readers alike what it takes to get through a large software or web development project. Making Things Happen doesn't cite specific methods, but focuses on philosophy and strategy. Unlike other project management books, Berkun offers personal essays in a comfortable style and easy tone that emulate the relationship of a wise project manager who gives good, entertaining and passionate advice to those who ask. Topics in this new edition include:

• How to make things happen
  
• Making good decisions
  
• Specifications and requirements
  
• Ideas and what to do with them
  
• How not to annoy people
  
• Leadership and trust
  
• The truth about making dates
  
• What to do when things go wrong

Complete with a new forward from the author and a discussion guide for forming reading groups/teams, Making Things Happen offers in-depth exercises to help you apply lessons from the book to your job. It is inspiring, funny, honest, and compelling, and definitely the one book that you and your team need to have within arm's reach throughout the life of your project. Coming from the rare perspective of someone who fought difficult battles on Microsoft'sbiggest projects and taught project design and management for MSTE, Microsoft's internal best practices group, this is valuable advice indeed. It will serve you well with your current work, and on future projects to come.

Editorial Reviews

Amazon.com Review

Based on his nine years of experience as a program manager for Microsoft’s biggest projects, Berkun explains to technical and non-technical readers alike what it takes to lead critical projects from start to finish. Here are 16 chapters on the critical and common challenges of leading projects and managing teams, diagrams, photography, and war stories of success and failure. Berkun offers practical tools and methods to make sure your projects succeed.

What To Do When Things Go Wrong
From Making Things Happen, Chapter 11

1. Calm down. Nothing makes a situation worse than basing your actions on fear, anger, or frustration. If something bad happens to you, you will have these emotions whether you’re aware of them or not. They will also influence your thinking and behavior whether you’re aware of it or not. (Rule of thumb: the less aware you are of your feelings, the more vulnerable you are to them influencing you.) Don’t flinch or overreact—be patient, keep breathing, and pay attention.

2. Evaluate the problem in relation to the project. Just because someone else thinks the sky has fallen doesn’t mean that it has. Is this really a problem at all? Whose problem is it? How much of the project (or its goals) is at risk or may need to change because of this situation: 5%? 20%? 90%? Put things in perspective. Will anyone die because of this mistake (you’re not a brain surgeon, are you?)? Will any cities be leveled? Plagues delivered on the innocent? Help everyone frame the problem to the right emotional and intellectual scale. Ask tons of questions and get people thinking rather than reacting. Work to eliminate assumptions. Make sure you have a tangible understanding of the problem and its true impact. Then, prioritize: emergency (now!), big concern (today), minor concern (this or next week), bogus (never). Know how long your fuse is to respond and prioritize this new issue against all existing work. If it’s a bogus issue, make sure whoever cried wolf learns some new questions to ask before raising the red flag again.

3. Calm down again. Now that you know something about the problem, you might really get upset (“How could those idiots let happen!?”). Find a way to express emotions safely: scream at the sky, workout at the gym, or talk to a friend. But do express them. Know what works for you, and use it. Then return to the problem. Not only do you need to be calm to make good decisions, but you need your team to be calm. Pay attention to who is upset and help them calm down. Humor, candor, food, and drink are good places to start. Being calm and collected yourself goes a long way toward calming others. And taking responsibility for the situation (see the later section “Take responsibility”), regardless of whose fault it was, accelerates a team’s recovery from a problem.

4. Get the right people in the room Any major problem won’t impact you alone. Identify who else is most responsible, knowledgeable, and useful and get them in together straight away. Pull them out of other meetings and tasks: if it’s urgent, act with urgency, and interrupt anything that stands in your way. Sit them down, close the door, and run through what you learned in step 2. Keep this group small; the more complex the issue, the smaller the group should be. Also, consider that (often) you might not be part of this group: get the people in the room, communicate the problem, and then delegate. Offer your support, but get out of their way (seriously—leave the room if you’re not needed). Clearly identify who is in charge for driving this issue to resolution, whether it’s you or someone else.

5. Explore alternatives. After answering any questions and clarifying the situation, figure out what your options are. Sometimes this might take some research: delegate it out. Make sure it’s flagged as urgent if necessary; don’t ever assume people understand how urgent something is. Be as specific as possible in your expectation for when answers are needed.

6. Make the simplest plan. Weigh the options, pick the best choice, and make a simple plan. The best available choice is the best available choice, no matter how much it sucks (a crisis is not the time for idealism). The more urgent the issue, the simpler your plan. The bigger the hole you’re in, the more direct your path out of it should be. Break the plan into simple steps to make sure no one gets confused. Identify two lists of people: those whose approval you need for the plan, and those who need to be informed of the plan before it is executed. Go to the first group, present the plan, consider their feedback, and get their support. Then communicate that information to the second group.

7. Execute. Make it happen. Ensure whoever is doing the work was involved in the process and has an intimate understanding of why he’s doing it. There is no room for assumption or ambiguity. Have specific checkpoints (hourly, daily, weekly) to make sure the plan has the desired effect and to force you and others in power to consider any additional effort that needs to be spent on this issue. If new problems do arise, start over at step 1.

8. Debrief. After the fire is out, get the right people in the room and generate a list of lessons learned. (This group may be different from the right people in step 4 because you want to include people impacted by, but not involved in, the decision process.) Ask the question: “What can we do next time to avoid this?” The bigger the issue, the more answers you’ll have to this question. Prioritize the list. Consider who should be responsible for making sure each of the first few items happens.

About the Author

Scott Berkun worked on the Internet Explorer team at Microsoft from 1994-1999 and left the company in 2003 with the goal of writing enough books to fill a shelf. The Myths of Innovation is his second book: he wrote the best seller, The Art of Project Management (O'Reilly 2005). He makes a living writing, teaching and speaking. He teaches a graduate course in creative thinking at the University of Washington, runs the sacred places architecture tour at NYC's GEL conference, and writes about innovation, design and management on his personal website.

Product Details

• Paperback: 410 pages
• Publisher: O'Reilly Media; Revised edition (April 1, 2008)
• Language: English
• ISBN-10: 0596517718
• ISBN-13: 978-0596517717
• Product Dimensions: 7 x 0.8 x 9.2 inches
• Shipping Weight: 1.4 pounds (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars  See all reviews (36 customer reviews)
• Amazon Best Sellers Rank: #28,086 in Books (See Top 100 in Books)
  • #32 in Books > Computers & Technology > Business & Management > Project Management > PMP Exam

More About the Author

Scott Berkun (@berkun) is the best selling author of four books, Making Things Happen, The Myths of Innovation, Confessions of a Public Speaker and Mindfire Big Ideas for Curious Minds. His work has appeared in the The Washington Post, The New York Times, Wired Magazine, Fast Company, The Economist, Forbes Magazine, and other media. He has taught creative thinking at the University of Washington and has been a regular commentator on CNBC, MSNBC and National Public Radio. His many popular essays and entertaining lectures can be found for free on his blog at http://www.scottberkun.com.

Most Helpful Customer Reviews

53 of 55 people found the following review helpful

5.0 out of 5 stars Updated version of a key resource. April 12, 2008

By Leam Hall

Format:Paperback

Okay, let's get the one downer about the book out of the way; it's a second edition of Scott's The Art of Project Management (Theory in Practice (O'Reilly)). Not sure why the name was changed but it might confuse some folks. Okay, it confused me, not sure about anyone else. If you've recently read the first edition then you may want to borrow someone's copy to go over the exercises/discussion at the end of each chapter.

If you haven't read the first edition, you're in for a great time! This isn't a reference book, nor is it a cheat-sheet for passing your PMP. Scott writes as friends chat over coffee. To really "get it" you need that same head game. Find your personal motivation for making things happen, either at work or in your life, and slowly reflect on a single chapter over a hot cup of joe. Even better, find a couple friends who are just as success driven as you and work through the exercises together.

My introversion is so strong that last sentence was almost painful to write, but a deeply reflective level of mental processing is what you need for this book. When you have a chapter in your head you can go over the events of the past week and generally find ways you could have handled something better. Write them down, go implement the ideas, and keep doing that as your success rate grows. Use the exercies as dry-run scenarios and really put some thought into them. Build your experience and expertise in the shadows; when the spotlight is on you'll be ready to make things happen in a big way.

37 of 40 people found the following review helpful

5.0 out of 5 stars Essential Buy For Project Managers May 30, 2008

By Dan McKinnon VINE™ VOICE

Format:Paperback

In the field of project management, 'Making Things Happen: Mastering Project Management' is one of the finest books I have ever had the chance to peruse. From gathering ideas to managing teams and schedules, everything and anything is in this book that is a MUST BUY for all project managers or group leaders that want to update or learn new techniques for creating widgets in the real world and doing so efficiently and successfully. I think a chapter overview would be helpful to help the reader get an idea of the wonderous content contained within:

01. History of Project Management

I - PLANS

02. Schedules
03. What To Do
04. Vision
05. Ideas and how they come about
06. What do to with your great idea

II - SKILLS

07. Writing good specifications
08. Good decision-making
09. Communication and relationships
10. Process, Email, Meetings - Don't waste people's time
11. When things go wrong

III - MANAGEMENT

12. Leadership & Trust
13. Making things happen
14. Middle-game strategy
15. End-game strategy
16. Power and Politics

I was originally going to Highly Recommend this book but I think it's so fantastic I'm going to up it to HPR. If you are any way related to making progress at your job or possibly even life this can be useful, this book is a must read... NOW.

***** HIGHEST POSSIBLE RECOMMENDATION

103 of 122 people found the following review helpful

2.0 out of 5 stars Over praised, way too much May 11, 2009

By Qiulang

Format:Paperback

For those who gave this book a 5 star rating, I really suggest you think it again. To me, this book is over praised, way too much!! And there are several reasons why I am saying that.

First of all, the majority of the content has been expressed long before; I don't see anything new or groundbreaking. For example the author talked a lot about the importance of communication, trust, relationship, etc. in project management. But isn't that just common sense? Whoever does the project management job should know that pretty well. Not to mention that Agile/Scrum/XP guys have been saying these things for many years and in a much better and enlightened way.

Second, the book is flawed in the topics the authors chose to address. For example risk management is a big topic in project management, while there is only a chapter called "what to do when things go wrong" (which is not risk management exactly) and look at what he said, "calm down ... take responsibility ... do damage control ..." Again, common sense. And let's look at what the author said about the topic of execution, which makes things happen (Or "Getting things done") -- "Priorities Make Things Happen ... Things Happen When You Say No ... ". Well, I don't see any breakthrough ideas. And what I don't get is that, while the author spent so little time in talking about big topics like risk management and execution, he spent several chapters talking about how to deal with ideas, especially the ideas in design phase -- Chapter 5 "Where ideas come from" , Chapter 6 "What to do with ideas once you have them", Chapter 7 "Writing good specifications (i.e. writing the idea down)" and Chapter 8 "How to make good decisions (when facing several ideas)". For the book addressing the whole life cycle of project management, I just don't get the author's logic.

Third, it is very hard for you to read the book from cover to cover because there seems to be a tendency to go off at a tangent from time to time. The information author represented in each chapter actually prevent you from concentrating on the central topics of that chapter.

The exercises introduced in second edition are artificial. The most obvious change introduced in the second edition is the exercises introduced in each chapters. They were said to be "thought-provoking". So let's just check some of them. This is an exercise in the chapter "what to do when things go wrong" -- "One week into development, space aliens attack your office and your entire programming staff is hit with an alien space ray that makes them 50% less talented. You are the only witness to the event, as the ray erased the staff's memory of the event. ... " Seriously, you really believe figuring this question out will help you improve your ability for managing crisis ? Okay let's check another exercise in chapter "writing the good vision", "Research visionaries. Select any two: Gandhi, Malcolm X, Thoreau, Buddha, Socrates, Jesus Christ, or Confucius. What were their visions? How did they develop their ideas? ..." We are not doing philosophy, are we? BTW I actually like the author changing the book title from "the art of project management" to "making things happen". The term "the art of" has been overused, but in its original meaning, I really think it should be only referred to the great books like "the art of computer programming"

I don't mean to be harsh here and I am not saying this book is not good at all. Just seeing there are so many praises like "beg to be read cover to cover" or "great/classic..." makes me believe someone should stand up and raise a different, supposedly objective voice.