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Making Yourself Indispensable: The Power of Personal Accountability Hardcover – April 12, 2012


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Editorial Reviews

Review

“After more than twelve years of using Mark Samuel’s powerful tools and insights now taught in Making Yourself Indispensable, I have seen hundreds of people in my organization become more effective and satisfied at work. This book is a proven and inspiring path to greater levels of achievement and fulfillment in life.”
(-TODD PIERCE, executive vice president, Salesforce.com)

“An inspiring guide to being accountable in all aspects of your life—from work to home to relationships. . . . A road map to achievement and a source of practical wisdom.”  
(-ARIANNA HUFFINGTON, founder, The Huffington Post)

“If only this was compulsory reading for all of us, with timely reminders to each other when we fall into the ‘victim part of the accountability loop’—I think the world would be a better place.”
(-HELEN GOLDSON, VP, talent management, Goodrich)

“Supercuts is dedicated to customer service and providing high-quality services and products. Yet customer expectations are increasing each year. Making Yourself Indispensable and the Personal Accountability Model have provided our team with the inspiration and tools to make those improvements so we can continuously raise the bar on customer service.”
(-CHRISTINA R. CAMPBELL, Christina Campbell & Company, Supercuts)

“I researched for years looking for a simple way of describing accountability without all of the negative stuff associated with it. The Personal Accountability Model is the answer. This method has assisted my staff and our employees in moving away from resistance, blame, or hiding and in learning how to take full accountability for the success of their actions. As a result, we are more successful than ever.”
(-PAUL TRINIDAD, director, customer supply chain, Johnson & Johnson)

“I have known Mark and his accountability work for over twenty years now. He is an exceptionally wise, insightful, and effective consultant, and I have worked along aside him on numerous client engagements. As a pioneer myself in the field of personal responsibility, I applaud the work Mark has done to place the spotlight on the Power of Personal Accountability. This book is truly indispensable.”
(-RUSSELL BISHOP, editorial director, The Huffington Post)

Making Yourself Indispensable talks to you and encourages you. It is like having a professional career coach at your fingertips to help you improve and be more effective. It gives you principles and a new mind-set that you can put to use immediately to make a  difference. It makes you think differently. It builds your confidence that you can do better. This book is indispensable.”
(-DARWIN RICHARDSON, plant manager, Baxter Healthcare Corporation)

“The lessons learned in Making Yourself Indispensible take the mystery out of accountability by not only providing a foundational language for practicing accountability, but a complete road map as well. It has been my personal experience that by applying these principles across an organization, people do transform, ultimately leading to more accountable individuals, teams, and organizations with improved business results.”
(-ANN M. HACKETT, PhD, vice president, talent management, H&R Block)

About the Author

Mark Samuel is the founder and CEO of IMPAQ, an award winning international consulting firm that teaches organizations how to thrive in the competitive global marketplace. "Making Yourself Indispensable" was recently named Best New Business Book by the International Book Awards. He has championed sustainable improvement in companies such as Michelin, American Express, and Hewlett-Packard. An award-winning public speaker, he lives in Los Angeles.
Visit MarkSamuel.com
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Product Details

  • Hardcover: 240 pages
  • Publisher: Portfolio Hardcover; 1 edition (April 12, 2012)
  • Language: English
  • ISBN-10: 159184469X
  • ISBN-13: 978-1591844693
  • Product Dimensions: 6.3 x 1 x 9.3 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (17 customer reviews)
  • Amazon Best Sellers Rank: #240,749 in Books (See Top 100 in Books)

More About the Author

MARK SAMUEL is the President and Founder of IMPAQ, an award winning international consulting firm providing coaching and consulting with an emphasis on Corporate and Personal Accountability. He is also the author of the acclaimed "Creating the Accountable Organization" and his latest book, "Making Yourself Indispensable: The Power of Personal Accountability," was recently named Best New Business Book by the International Book Awards.

An Independent Consultant, Educator and Speaker since 1978, Mark has gained a reputation for masterfully demonstrating how Accountability can improve a company's bottom line. He teaches organizations of every stripe to thrive in the competitive 21st century global marketplace through results-oriented management based upon the practice of Accountability.

Mark is considered a "practical visionary" by top executives in many Fortune 500 companies. CNBC, Bloomberg and Fortune Magazine have recognized him as a top authority on how companies can end blame in the ranks and create a place where people want to work because they can produce results.

He is frequently called in by companies to address leaders on his unique approach to solving the challenges of culture change, performance improvement, leadership development and effectively managed teamwork. His personal objective is to ensure that his clients achieve meaningful and measurable breakthrough performance results that are sustained over time.

An award-winning speaker, Mark has addressed national conferences of ASTD, AQP, ODN, ASHHRA and ISPI. He has moved audiences in Europe and North and South America to effective action with his engaging, inspirational, humorous, interactive and thought-provoking presentations.

Mark's work has effected long-term positive, profitable improvement in companies worldwide, including Chevron Corporation, American Express, Genentech, Baptist Healthcare, Honda Corporation, Texas Instruments, Winnipeg Regional Health Authority, AMGEN, The Royal Bank of Canada, Baxter Pharmaceuticals, The University of California at Berkeley, General Dynamics, Michelin Tires, Paris, France, and Siemens.

Mark holds a Bachelors Degree in Social Science from the University of California, Irvine; a Masters Degree in Management, with a special emphasis in Organizational Development, from the University of California, Irvine; and a Masters Degree in Applied Psychology from the University of Santa Monica, in Santa Monica, California.

Customer Reviews

4.6 out of 5 stars
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See all 17 customer reviews
The Making Yourself Indispensable process laid out in the book is simple, easy to follow and well thought out.
jpav2010
In a baffling, overwhelming world of constant change, this book provides clear tools and processes for how you can intentionally live the life you want.
Barb
Mark Samuel lays out a brilliantly clear, actionable and reality-based path to sustainable personal success and organizational success.
Sharon Rich

Most Helpful Customer Reviews

3 of 4 people found the following review helpful By jpav2010 on April 12, 2012
Format: Hardcover
The Making Yourself Indispensable process laid out in the book is simple, easy to follow and well thought out. The exercises in the book were effective in helping me clarify where I rated in terms of making myself indispensable. I was also able to further clarify where I want to go and how to get there. Mark Samuel's system for being indispensable is built on the premise of holding and making one's self accountable. It is this accountability as the keystone of his system that truly sold me on the effectiveness of this process. Do yourself a favor and make yourself indispensable. John
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1 of 1 people found the following review helpful By T on April 30, 2014
Format: Kindle Edition
Samuel tells the reader that life isn't fair, so don't expect to be treated fairly. If you have expectations of being treated with dignity or respect by your "leaders" or if you don't like penny wise pound foolish changes at your company, he tells you that you have "entitlement issues". He offers vague (frankly, fabricated sounding) stories of "breakthroughs" with people his book/methods supposedly helped. He spends a lot of time talking about what's wrong with their career, but usually only a paragraph or two on how he magically helped them improve and it's usually something trite like "You're playing it too small". Wow. Maybe we should "Think Outside the Box" too. The book is mostly a dumbed down rehash of "Who Moved My Cheese", clearly written with a slant to pander to out-of-touch senior executives who don't want to take ANY ownership of the environment they shape for their teams.
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3 of 4 people found the following review helpful By Barb on April 13, 2012
Format: Hardcover
Mark delivers the most practical, common sense way to build trust in an organization. We have found him to be the leading expert on peaceful accountability... 'the ability to rely on others to do what they say and support them in the achieving all they committed to'. We found most high performing people in the organization see themselves as behaving very accountably around their own role; however, they don't see themselves as needing to be accountable for holding others to their agreements. The direct result of this behaviour is a culture of blame and dwindling trust.

Using the tools in the book, we learned about 'forgiveness' and 'recovery' from a pragmatic and very business like perspective. That has helped all our impacted leaders engage in more personally rewarding and safer ways. Breakdowns are quickly surfaced and forward motion accelerated with this kind of thinking.

It has been one of the most personally rewarding books for me. As with all Mark's work it focuses on execution, I didn't just set it aside as a 'nice' read. I found that page-by-page my thinking and then my behaviour started to change. I've also been priveledge to witness significant self-awareness and growth in others as they moved from a victim mentality to one of being an accountable formal and informal leader.
In a baffling, overwhelming world of constant change, this book provides clear tools and processes for how you can intentionally live the life you want.
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2 of 3 people found the following review helpful By Mindful Manijeh on April 18, 2012
Format: Hardcover
The concept of Accountability is one that should not be taken nor passed over so lightly. Understanding what accountability is and what it isn't, what it looks like in behavior and action and how one can achieve it to live a successful life is the core of this book. I have been on a quest to enhance my personal and professional life in a 360 degree. And understanding the power of personal accountability and expanding it to make myself indispensable has been an amazing journey for me.

Having taken Mark Samuel's workshop related to Making Yourself Indispensable, I can relate to the content of the book easier as I continue to read the book and work the exercises. I highly recommend for anyone who can to also take his workshops as adjunct to reading and working the book. Mark is a passionate human being who has cultivated a great wisdom about what it takes for us to live fulfilling lives.
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0 of 1 people found the following review helpful By DonM on April 18, 2012
Format: Hardcover
This book describes indispensability in the best sense of the word and once that message has been delivered, takes you through a series of questions wherein you self assess. Your answers to the questions are your starting place, a benchmark to refer to later as you enhance your accountability in each area you choose to focus on. For me, the six key areas Mark Samuel focuses on identify the core of what really matters as a way to leverage your ability to contribute, no matter your starting place. Making Yourself Indispensable is a gift of guided, thoughtful reflection, that will result in benefits to yourself and those around you as you integrate what you've learned/re-affirmed into how you conduct yourself on a daily basis. The linkage between Accountability and Indispensability is powerfully made along with an invitation to be aware that accountability comes in many forms, to self and others, and is focused on being positive not punitive while expecting yourself and others to make purpose driven focused commitments and deliver on them. It is a practical guide which is easy to read and has stories to relate to... The powerful invitation/challenge is to be fully in the drivers seat of your own life, professionally and personally; that's the part that takes some thought and is fully worth the investment as you are guided through the process for how to take the next most important actions to create the life you want.
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